[This review was collected as part of a promotion.] We paired this with the 4467-DA tank. This is a great looking toilet. I was so excited to have my new throne in our refinished bathroom! But unfortunately the performance experience was less than royal.
First, when flushing with the lid up, it has a tendency to shoot water a few feet straight up out of the bowl like a lovely yellow fountain. While this might be a pleasant surprise while sitting on it, my wife didn't find it so when standing up, looking down at the toilet while flushing. She got an eyeful of the water display, literally. Now that can be avoided by closing the lid before flushing and that will keep this rather impressive water display within the toilet.
Second, I've learned if you have a large bowel movement (I'm allowed to talk about bowel movements here right?) they will tend to take up residency in the bowl. Even after flushing five or six times, you won't be successful in removing this unwanted guest from your bowl. It will take some literal physical prodding to complete the eviction process and then a half dozen follow up flushes to remove most traces of Mr. Hankey along with a good scrubbing with the toilet brush.
I’ve tried changing the water level in the 4467 tank to more effectively remove the movement but to no avail.
All in all, I would not recommend this toilet and encourage others to think twice before purchasing it.
by
Response from CSDec 15, 2020
Hi KirkG, this is Sarah with Kohler Co. I'm sorry to hear your Highline bowl is spraying water out of the bowl during a flush. This should not be happening. Please call our Customer Service team at 1-800-4KOHLER (M-F; 8am-5pm CST) for assistance with your warranty. We are here to help! -Sarah S. Kohler Customer Service
Customer review from kohler.com
Oct 2, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Sep 10, 2019
Excellent purchase, product, am pleased. ...
Excellent purchase, product, am pleased.
by
Verified Purchase
Aug 31, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Aug 20, 2019
Needed a 10 inch rough in toilet .Need help understanding why the same toilet with a 12 inch roug...
Needed a 10 inch rough in toilet .Need help understanding why the same toilet with a 12 inch rough in off the floor at HD is half the price of a 10 inch.
by
Verified Purchase
Recommended
1 found this review helpful
Aug 6, 2019
The height is perfect for older folks. The flush...
The height is perfect for older folks. The flush exceeded my expectations.
by
Verified Purchase
Aug 6, 2019
exactly what I needed...
exactly what I needed
by
Verified Purchase
Jul 31, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jul 16, 2019
height, flush and overall appearance exceeded my expectations on what...
height, flush and overall appearance exceeded my expectations on what a good toilet is….Thank you Kohler
by
Verified Purchase
Jul 3, 2019
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
1 found this review helpful
Jul 3, 2019
It does have a comfortable height and is well designed....
It does have a comfortable height and is well designed.
by
Verified Purchase
Jul 2, 2019
Nice toilet, but very expensive. ...
Nice toilet, but very expensive.
by
Verified Purchase
Jul 2, 2019
Very easy installation. The flush mechanism is so simple...
Very easy installation. The flush mechanism is so simple yet so effective, a very strong flush.
by
Verified Purchase
Jun 26, 2019
Very nice height. Elongated bowl is much better than standard round bowl. Does not come with lid ...
Very nice height. Elongated bowl is much better than standard round bowl. Does not come with lid included which is pretty sad though.
by
Verified Purchase
Recommended
May 28, 2019
Easy installation - all internal parts in place and did not require adjustment. Flushes very well...
Easy installation - all internal parts in place and did not require adjustment. Flushes very well even with our low water pressure. A bit expensive especially without a seat included.
by
Verified Purchase
Recommended
Apr 24, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Mar 20, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Mar 12, 2019
Very pleased with the toilet ....
Very pleased with the toilet .
by
Verified Purchase
Mar 6, 2019
Easy installation
Easy installation
by
Verified Purchase
Recommended
Mar 6, 2019
Unforntuately the bowl had a hairline crack and had to...
Unforntuately the bowl had a hairline crack and had to be returned.But that was not Home Depot’s fault.Cracks happen.But the ordering process was fantastic from ordering to pick-up to return.No regrets.Will always turn to Home Depot for my needs.
by
Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 6, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 5, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jan 8, 2019
Very pleased with this new toilet. Perfect seat height,...
Very pleased with this new toilet. Perfect seat height, one flush cleans bowl completely.
by
Verified Purchase
Dec 18, 2018
The Highline was exactly what we were looking for. Height...
The Highline was exactly what we were looking for. Height from the floor is perfect for us old folks, powerful yet low water flow flush that can be extended by holding the flush lever down longer. The only minor negative is the handle when flushing feels a bit cheap (slightly wobbly and light plastic weight) but it gets the job done. So far it was worth the extra cost in terms of what we got but time will tell how well the flushing mechanism holds up.
by
Verified Purchase
1 found this review helpful
Nov 6, 2018
A great toilet at a great price! I just wish it was in stock. It had to be shipped to the store...
A great toilet at a great price! I just wish it was in stock. It had to be shipped to the store which was only a week's wait. Other than that it meets our needs!
by
Verified Purchase
Recommended
Sep 7, 2018
Did not come with seat or wax ring disappointment ...
Did not come with seat or wax ring disappointment
by
Response from Kohler Product ExpertSep 10, 2018
Hi HomeDepotCustomer, my name is Sarah with Kohler Co. I'm sorry to hear you were not aware that this product is the Highline toilet bowl only. A standard wax ring and elongated seat can be used. Please follow this link for a list of elongated toilet seats: https://goo.gl/bJBykM. Please email our Customer Service team directly at KohlerCustServ@kohler.com for additional assistance. We’re here to help. –Sarah B. KOHLER Customer Service
Verified Purchase
Aug 21, 2018
We are happy with our purchase. It uses less...
We are happy with our purchase. It uses less water than our old toilet from the 80's and flushes fast and efficient. The height is easier on our older knees too.