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Customer Reviews for KOHLER Memoirs Classic 2-Piece 1.28 GPF Single Flush Elongated Toilet with AquaPiston Flush Technology in White

Internet #203075690

Model #K-3816-0

  • Comfort Height offers chair-height seating (about 2 in. taller)
  • Toilet seat sold separately (K-4636- recommended)
  • KOHLER AquaPiston releases water from 360 degrees around

Customer Reviews

  • 4.3
    out of 212 reviews
  • 84% recommend this product
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Showing 1-30 of 212 reviews
Kohler Memoirs Classic toilet
Looks beautiful and works great
by
  • Verified Purchase
  • Recommended
I am loving my kohler chair height toilet..not only...
I am loving my kohler chair height toilet..not only is it beautiful but lots of compliments ..am a little disappointed with my toilet seat cover but very happy
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  • Verified Purchase
4 found this review helpful
A little pricey but it functions well and looks FANTASTIC. The AquaPiston Flush Technology seems...
A little pricey but it functions well and looks FANTASTIC. The AquaPiston Flush Technology seems to work better than older technology of the past. Will I be saying this a year from now? Time will tell. For now, I would recommend buying this product.
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  • Verified Purchase
  • Recommended
4 found this review helpful
Flushes like a dream
beautiful flushes like a dream ! Kohler is the best & love the look & style of this one !
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  • DIY
  • Verified Purchase
  • Recommended
7 found this review helpful
Never received this product. Had to order from your competitor.
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Response from Kohler Product ExpertApr 10, 2024
Hello Raquel, my name is Meli with Kohler Co. I am sorry to read you never received your order from The Home Depot. I would recommend opening a claim with The Home Depot to report this and assist with a refund. If we can assist with your Memoirs toilet in any way, please email our customer care team at KohlerCustServ@Kohler.com. We are here to help. Sincerely, Meli A., Kohler Customer Service
  • Verified Purchase
Toilet lid had a small chip in the front of it.
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Response from Kohler Product ExpertApr 5, 2024
Hi Robert, this is Sarah with Kohler Co. I am very sorry to hear your Memoirs toilet lid has a chip in the front of it. We would like to connect with you directly to learn more about how this occurred. That is, if it arrived in this condition, or if it was impacted during use/installation. Please email our team at KohlerCustServ@kohler.com for help obtaining a replacement lid. Kindly, Sarah S. Kohler Customer Service.
  • Verified Purchase
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  • Verified Purchase
Yes! I love the style and I wanted a toilet that used less water.
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  • Verified Purchase
Product came with issues with two of three toilets ordered. Flow valve in one is not functioning. The base in another is cracked into several pieces.
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Response from Kohler Product ExpertMar 7, 2024
Hello HomeDepotCustomer, this is Sarah from Kohler Co. I apologize for the inconvenience caused by the damaged Memoirs toilet, and the fill valve functionality on the second. We understand your frustration and want to guide you through the appropriate steps. Please reach out to your point of purchase to report the issue and arrange for an exchange of your cracked toilet. For assistance with your the fill valve on your second toilet, please email our team at KohlerCustServ@kohler.com. Kindly, Sarah S., Kohler Customer Service.
  • Verified Purchase
This is the most beautiful, solid constructed toilet. I love the square, level top on the tank and the square base with details layers. I have remodeled 2 bathroom and used in in both bathrooms. I will put it in all my bathrooms. Unfortunately on my third bathroom remodel project, my order took almost 6 weeks to arrive, it arrived in two different shipments divided between 3 weeks and the bowl arrived broken. I was completely disappointed. My remodel project was already underway so when the toilet arrived broken I did not have time to order and wait for a replacement, I had to instead choose and purchase lesser toilet off the shelf. I was very disappointed.
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  • Verified Purchase
No, they delivered it to the store and it was broken and then they told me it was in and I came back and they only had one piece of it so I canceled the order. I was very disappointed with Customer Service.
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Response from Kohler Product ExpertFeb 29, 2024
Hello ROBERT, this is Lisa with Kohler Co. I am sorry to read of your experience in trying to acquire your product. We would like to look into this further with you and learn more about your experience. Please feel free to contact us at KohlerCustServ@Kohler.com. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
  • Verified Purchase
I bought two of these units. One works well. One does not. The second has to have the operating unit in the tank replaced. Koehler is sending it along with reimbursement for labor. Is not a very strong flush so may need multiples. Worked better once installed after several flushes bowl filled higher so should be better. They were installed six days ago. The height is better than standard. The flat topped tank is convenient for tissue box. It’s nice looking and dresses up the room.
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  • Verified Purchase
I returned everyone of these. Two of six came completely shattered. Then the delivery guy dropped a third box on our front porch while delivering.
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Response from Kohler Product ExpertFeb 9, 2024
Hello CRYSTAL, this is Lisa with Kohler Co. I am sorry to hear of the concerns in trying to acquire your new product. This is most certainly not something you should anticipate when purchasing a Kohler product. We would like to look into this further with you and learn more about your experience. Please feel free to contact us at KohlerCustServ@Kohler.com. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
  • Verified Purchase
Love the look unfortunately this toilet has not always refilled after a flush necessitating lifting the cover off of the top bowl and manually touching it to get it to fill
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Response from Kohler Product ExpertDec 28, 2023
Hi Dear, this is Sarah with Kohler Customer Service. I am very sorry to hear your Memoirs toilet does not always refill on its own. This normally indicates debris has gone through your water line and has gotten stuck in the fill valve. We would suggest flushing out the fill valve as this will most likely eliminate this problem. Please follow this link for a video to show how this can be done: https://youtu.be/oD0HETCc-OQ. You can reach our team directly by email at KohlerCustServ@kohler.com with any questions, or for additional assistance. We are here to help! -Sarah S. Kohler Customer Service
  • Verified Purchase
I always use Kohler plumbing fixtures, they are the best quality.
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  • Verified Purchase
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  • Verified Purchase
It doesn’t come with a toilet seat even though one is pictured. Should be more clear on that.
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Response from Kohler Product ExpertDec 6, 2023
BEN, my name is Jessica with Kohler Customer Service. I am sorry for your disappointment with the exclusion of a seat for this Memoirs toilet. Since there is not a specific seat required for this toilet, it is a separate item so the customer can install a seat that suits their needs. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
  • Verified Purchase
1 found this review helpful
It’s a Koehler! I can’t speak on the technical stuff regarding how it flushes and time to refill etc., but I can say it does it job and that I haven’t had any problem's with materials getting stuck during flush. The reason I bought it was because of the design. It gives a nice upgraded look to the bathroom. The only con for me has been the price! So it a long time for me to pull the trigger on the purchase, but I’m glad I did.
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  • Verified Purchase
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$400 and no seat?
I see in the description there is no seat included, but all the photos show a seat. A bit misleading. Nice toilet. Like buying a car without a steering wheel, kind of essential imo
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    Beautiful and excellent functionality
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    • Verified Purchase
    Not supplied with a seat, when is that last time you have used a toilet without a seat?
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    • Verified Purchase
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      Classic look and well built
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          I had it professionally installed yesterday. So far, so good. Nice height, flushes well, looks nice.
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          • Verified Purchase
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          • Verified Purchase
          The Memoirs line fits perfectly in my home, love the style. It’s amazing how the additional few inches in the comfort height makes a huge difference with granny knees!
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