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Customer Reviews for KOHLER Devonshire 8 in. Widespread 2-Handle Low-Arc Bathroom Faucet in Vibrant Polished Nickel

Internet #205505224

Model #K-394-4-SN

  • 3-hole installation
  • Metal drain and tailpipe included
  • Premium material and ceramic disc valves exceed industry standard

Customer Reviews

  • 4.7
    out of 489 reviews
  • 93% recommend this product
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Showing 1-30 of 489 reviews
Our family loves the faucet, elegant and robustly built. Just one caution during installation. When connecting hot/cold water hoses to Y-shaped Quick-Connect, be very careful not snapping them in too hard, otherwise, you can break the O-ring on the hose, which happened to me and others. Then water will leak out of the Quick-Connect. But Kholer's customer service is pretty nice, who sent me a new O-ring and Quick-Connect, though I don't need the latter one.
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  • Verified Purchase
Our new Sink looks Great with the new Faucet Set
Great looking Faucet Set. It looks very similar to what we had. New Faucet Set
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  • Verified Purchase
  • Recommended
Beautiful faucet
I just love this faucet! It is very elegant. Easy to keep clean.
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  • Verified Purchase
I have dual sinks in my masterbath,, and purchased two for my bathroom remodel. They look very lu...
I have dual sinks in my masterbath,, and purchased two for my bathroom remodel. They look very luxurious and are well worth the money spent.
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  • DIY
  • Verified Purchase
  • Recommended
Straightforward installation of two of these by my husband. ...
Straightforward installation of two of these by my husband. I wanted a classic, timeless look and these delivered. They feel upscale and look elegant in our freshly remodeled master bath.
by
  • Verified Purchase
Easy to install and looks great, excellent quality this is a great faucet bought three of them
Easy to install and looks great, excellent quality this is a great faucet bought three of them
by
  • Verified Purchase
  • Recommended
I purchased this faucet in brushed nickel for a Kholer memoir pedestal sink in a new bathroom. My...
I purchased this faucet in brushed nickel for a Kholer memoir pedestal sink in a new bathroom. My eye keeps focusing on the manufacturer defect of a crooked spout. The base of the spout is not centered on; it's further back on the left side which makes the spout appear twisted. If you don't have OCD and this won't bother you it'll work. I'm frustrated because I paid full price for a product I expected to made correctly. My contractor was finishing up the job so I had no time to wait and order a replacement. I am reminded of my frustration every time I look at it. You will need to purchase the hose for your hot and cold water as they are not included. I'm attempting to add photos.
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Response from Kohler Product ExpertSep 30, 2019
Hi Deme, this is Sarah with Kohler Co. I'm sorry to hear your Devonshire bathroom faucet spout is not aligned correctly on your sink and that he hoses were missing. The hot and cold supply hoses which snap onto the included tee assembly should have been included in the box. We'd like to connect with you to help with your warranty. Please email our team at KohlerCustServ@kohler.com for additional assistance. It's important to us that you are able to use and enjoy your Kohler faucet! -Sincerely, Sarah S. KOHLER Customer Service
    4 found this review helpful
    I purchased the polished brass version of the faucet and I must say its absolutely incredible. ...
    I purchased the polished brass version of the faucet and I must say its absolutely incredible. The faucets look meticulously machined and arrived in perfect condition. We had a plumber install the faucets, so I cannot comment on the installation, but once they were in, they look great. The movement of the levers and feel of the product is top notch. The reviews really helped me pull the trigger and I wanted to contribute by writing a review and let any potential buyers know you can buy with confidence, you cannot go wrong with this faucet!
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      • Recommended
      14 found this review helpful
      Good quality no issues.
      Good quality no issues.
      by
      • Verified Purchase
      • Recommended
      I selected the Devonshire faucet because it is part of a coordinated collection of lamps and othe...
      I selected the Devonshire faucet because it is part of a coordinated collection of lamps and other bathroom fixtures. Even given Kohler's reputation for high quality, they charge a premium for models in this series. I am very happy with the appearance of the faucet and the other fixtures, and I am hopeful that the quality will prove to be worth the price.
      by
      • Verified Purchase
      • Recommended
      5 found this review helpful
      This faucet is incredibly beautiful and of high quality. I put the same faucet in my main bath in...
      This faucet is incredibly beautiful and of high quality. I put the same faucet in my main bath in chrome, plus this one in my master bedroom/bath area.
      by
      • Verified Purchase
      • Recommended
      3 found this review helpful
      Stylish and great design!
      Relatively easy, just read the directions, and watch the u- tube video on the widespread fawcett, this was the first of this kind we've installed, great quality, and Koehler upgraded with a valve assembly, makes it flawlessly super smooth & quiet , no washers to mess with , means no leaks and the valve stems will probably need replaced near the 4,000,000th turn of the handle. After we installed it, I had watched the video of the New valve assembly fawcett from Koehler , how innovative the design is, also you don't get any hard water deposits laying on valve stems.
      by
      • DIY
      • Verified Purchase
      • Recommended
      10 found this review helpful
      Elegant faucet
      The faucet looks very nice and is very appropriate for the black fixtures in the powder room. I am very happy with this faucet and my handyman installed the faucet in a reasonable time. Since ours is a pedestal sink, it did take some time to install the faucet, but the time spent was entirely within expectation.
      by
      • Verified Purchase
      • Recommended
      6 found this review helpful
      Quality & Beauty
      This sink faucet is high quality, both in the style finish & fixture hardware. I especially like the extended length of the faucet spigot & the smooth mobility of the handles. We installed this faucet in our newly remodeled bath & are very happy with the proformance.
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      • Verified Purchase
      • Recommended
      20 found this review helpful
      The product itself is of good quality and looks good. However, it arrived with a broken O-ring on one of the components, which was only discovered during installation. I had to pay an extra $70 for the plumber to go and get a replacement, which was hard to find. WHy doesn't the company provide a couple of extra components like that, which cost next to nothing but can really complicate installation and use?
      by
      • Verified Purchase
      Beautiful new addition to our bathroom!
      by
      • Verified Purchase
      The aerator was missing from the faucet. Took two visits to the Home Depot to get the missing part.
      by
      Response from Kohler Product ExpertApr 5, 2024
      CHRISTINE, my name is Jessica with Kohler Customer Service. I am sorry to hear your Devonshire faucet was received without an aerator. This is nothing you should expect when you choose Kohler. We appreciate you providing feedback regarding your product. As a valued customer, we want to ensure that the product you receive is what was expected. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
      • Verified Purchase
      There is a T connection that leaked, water squirting. Had to call Kohler, and they sent a replacement T and hoses - Talked to them on a Monday 9am, and received parts for free on Wednesday afternoon. Everything is fine now. Love the faucet.
      by
      • Verified Purchase
      This product was an improvement over the existing fixture which was an older Devonshire faucet. That faucet had a failed cartridge which was fused into the valve, which is a common issue with Koehler valves. Being unable to remove the cartridge without destroying the valve, I bought a new faucet. The new faucet used set screws to tighten the valve from below the counter into a secure position. Note, though, that the eccentric washer used under the sink might need more clearance from the back wall to fit. I had to grind out 1/2” of the back wall to allow room. All in all, an easy installation.
      by
      • Verified Purchase
      It's very sturdy and exactly the right size so that it doesn't look too little for the vanity. It works extremely well!
      by
      • Verified Purchase
      This faucet is great. It’s far superior than my previous faucet. It feels solid and looks great.
      by
      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      by
      • Verified Purchase
      The faucets are beautiful. The Plummer said The faucets are beautiful. The plumber said the wrong size of washer was provided with them so they leaked when first installed. He bought the right size of washer, installed it and they no longer leaked.
      by
      • Verified Purchase
      Classic and beautiful!
      The Devonshire faucets go great with my Kohler pedestal sink.
      by
      • Verified Purchase
      • Recommended
      by
      • Verified Purchase
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      • Verified Purchase
      Showing 1-30 of 489 reviews

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