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Customer Reviews for KOHLER Touchless Foaming Soap Dispenser in Stainless Steel

Internet #207051021

Model #K-8637-ST

Store SKU #1003319235

  • Works with foaming soap or liquid soap
  • Features hygienic, no-touch operation
  • Anti-drip spout helps keep countertops clean

Customer Reviews

  • 4
    out of 20 reviews
  • 67% recommend this product
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Showing 1-20 of 20 reviews
I LOVE this Kohler Touchless Foaming Soap Dispenser! It is beautiful, nice quality and quiet and ...
I LOVE this Kohler Touchless Foaming Soap Dispenser! It is beautiful, nice quality and quiet and you can choose to have liquid soap or foamy soap come out. Tthe front window lights up for the proper amount of time that you should wash your hands - bonus for the kids - and it couldn't be easier to set up and use! It is pretty durable and never misses when you put your hands under! It takes 4 AAA batteries (not included) and the unit will let you know when the batteries are running low -another bonus-! I Love it and I highly recommend it! I posted a few pix and a little video to share with you..
by
  • Recommended
I love this touchless soap dispenser in my kitchen!!! If your like me you hate touching anything ...
I love this touchless soap dispenser in my kitchen!!! If your like me you hate touching anything when your hands are dirty or covered in raw meat! This dispenser is easy to use. You simply put in 4 AAA batteries, fill it up with soap pick your setting and your good to go! It looks great on your sink and doesn't take up a lot of space. It measures approx. 8" tall and 4 1/2" wide at the spout. On the bottom you will find 6 settings, 3 for how much foam you want to spray out (large, medium, small) or 3 for regular soap (large, medium, small) you just twist the dial to the setting of your choice! I love this, my husband loves it, and my kids love it! I might be something we might have to get for all of our bathrooms!
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  • Recommended
1 found this review helpful
Nice appearance (Stainless Steel and black plastic), takes four regular AAA batteries and easy to...
Nice appearance (Stainless Steel and black plastic), takes four regular AAA batteries and easy to operate. This soap dispenser can work with either foaming or non-foaming soap. I have thus far only used it with foaming soap and it works fine. There is a setting to control the quantity of soap dispensed (3 settings for each kind of soap, and an ‘off’ mode). Once it detects movement below the spout, the soap comes out and the reservoir light comes on for 20 seconds. This shows the amount of soap left and gives an indicator for how long hands should be washed. Filling the dispenser is very easy; lift the lid on top, and pour soap in. It takes 8.45 oz of soap (250ml). Remember to pick it up carefully when cleaning the sink, you don’t want it dispensing as you move it about!
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  • Recommended
1 found this review helpful
The Kohler Touchless Soap Dispenser is just what we needed in our busy kitchen. With many family ...
The Kohler Touchless Soap Dispenser is just what we needed in our busy kitchen. With many family members and friends assisting in cooking and cleaning activities, this stylish unit really shines. We tend to use straight liquid soap for the kitchen, but found that the foaming soap works great as well and really stretches your soap supply (foaming soap is made by diluting liquid soaps (1 part soap to 3 parts water). It has three quantity levels for each soap type that are easily controlled with a large switch at the back of the bottom plate. The switch also has an "Off" position to let you handle the unit for loading or cleaning without activating the dispenser. It has a cool internal light that comes on when it has dispensed product and it remains on for 20 seconds to allow young and old to meet the CSC recommended hand washing time. You can see the light and easily judge the amount of soap available through a narrow plastic window in the front of the unit. Setting this up is a no-brainer. The battery cover is pretty tight, so you will likely want to use a tool or quarter to pry that open. Be careful too, as it can go flying. Of course, battery polarity is important, so be sure the that top of the batteries match the polarity indicated on the base plate. It will not work if they are installed with reversed polarity. Adding soap is fast and easy as the top flips up and reveals a good sized opening to pour in liquid soap. The vendor cautions against using soaps with exfoliants like abrasives, volcanic ash, sand, beads, etc. We're really pleased with the syle, utility and performance of this quality Kohler unit. We highly recommend it.
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  • Recommended
Overpriced, frequently malfunctioned, then died
This soap dispenser looks sleek but isn't very functional. I bought it because it can handle both regular liquid soap and foaming soap and the light serves as a visual indicator for how long hands should be washed. Unfortunately, it frequently would not dispense soap when my hands were directly under it and too often would just dispense soap randomly when no one was near it! This thing drained batteries like crazy and after about 6 months just stopped working altogether. Very disappointed.
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Response from Kohler Product ExpertJan 13, 2023
Hello Bigste, my name is Meli with Kohler Co. I am sorry to read your touchless soap dispenser did not function properly when installed and failed. We would like to connect directly so we can identify the root cause of this issue and assist with your warranty. Please email our customer care team at KohlerCustServ@Kohler.com. We look forward to hearing from you and helping you resolve this issue. Sincerely, Meli A., Kohler Customer Service
    Great Quality!!
    I ordered 3 of these in March, and they've been wonderful! Every memeber of the household can wash their hands without sharing any germs.
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      • Recommended
      So far, so good...
      So far, so good
      by
      • Verified Purchase
      Garbage don't waster the money
      Got this as a gift. Glad that I did not waste money on it. From the start it never worked right. The light did not always stay on to time your wash. I often have to place my hand under the spout 4-5 times just to get it to actually dispense soap and when it does it really is not the correct amount for what setting it is on. Basically this thing is junk and a waste of money.
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      Response from Customer Service Jun 15, 2020
      Hi WDP, this is Sarah with Kohler Co. I'm very sorry to hear your Touchless Foaming soap dispenser hasn't worked as it should since installation. Your hand(s) should be within 2.5" of the sensor to ensure proper operation. Soaps containing beads, exfoliants or pumice is not recommended for use with this dispenser. We would like to connect with you to follow-up and aid with your warranty. Please call our Customer Service team at 1-800-4KOHLER (Mon-Fri; 8am-5PM CST). We are here to help! -Sarah S. Kohler Customer Service
        Very sleek, but doesn't perform
        I received the soap dispenser for Christmas and was so exciting to use it. I really like that it can be used for both liquid and foaming soap, as well as the light-up timer for my kids. The foaming option works okay, the liquid soap does not. It is so extremely slow, and does not expel enough soap to thoroughly wash my hands (even on the highest setting). The timer works most of the time, but not every time. Unfortunately I do not believe this soap dispenser performs up to the quality I am used to with Kohler products.
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          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Great product, the multiple dispensing rate function makes it work...
          Great product, the multiple dispensing rate function makes it work with all types of soaps and sanitizers!
          by
          • Verified Purchase
          This product has a design flaw and does is worth the money. The first one of these we purchased ...
          This product has a design flaw and does is worth the money. The first one of these we purchased started leaking from the bottom within the warranty period. Koehler replaced the dispenser free of charge (the good news). However, just three months after receiving the replacement, it too, is now leaking. Waiting to see if Koehler will just give me my money back.
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          Response from Kohler Product ExpertJan 21, 2020
          Unsatisfied, my name is Jessica with Kohler Customer Service. I am sorry to hear you are not satisfied with your touchless dispenser and the leaking that is occurring. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customers expectations. We would like to hear more about your experience with this product; in hopes we can find a solution! Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon! - Jessica P. KOHLER Customer Service.
            1 found this review helpful
            I'm on my 2nd one. Unit only lasts so long and then problems occur. Currently, not dispensing foa...
            I'm on my 2nd one. Unit only lasts so long and then problems occur. Currently, not dispensing foaming soap like it should be. I refilled with foaming soap as I always do and it's coming out in small drips, not even as foam. I turned unit off to problem solve what was going on and the unit was still cycling through the sensor as if the unit was on, when it wasn't. Also, it's a battery drain. Constantly having to replace the batteries. I used the simple human brand prior to this one for a few years and had problems with those too. I guess these are not meant to last but you'd think for $50 they would!!
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            Response from Kohler Product ExpertSep 25, 2018
            Hi CG, my name is Sarah with Kohler Co. I'm sorry to hear you are experiencing problems with your soap dispenser and would like to help! I would first suggest checking to be sure the batteries do not need to be replaced. Very low batteries could cause issues like this. Next, we suggest cleaning the sensor (the black oval behind the nozzle). Depending on how the users pull the soap away, and how it curls up when dispensing, this area can collect excess soap which in turn can cause issues with the sensor. Lastly, we suggest checking the battery compartment to be sure there are no signs of rust or corrosion. We would like to work with you to ensure this issue gets resolved. Could you please email us at KohlerCustServ@kohler.com? We look forward to helping you soon! -Sarah B. KOHLER Customer Service
              1 found this review helpful
              The Touch less Foaming Soap Dispenser in Stainless looks nice. This dispenser is easy to use. It...
              The Touch less Foaming Soap Dispenser in Stainless looks nice. This dispenser is easy to use. It takes 4 AAA batteries (not included). Just fill it up with liquid soap and pick your setting and you are good to go!. The product have 6 setting on the bottom, Three for foam you want to spray out (large, medium, small) or three for regular soap (large, medium, small) you just turn the bottom base of your prefer setting. I Love it and I highly recommend it!
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              • Recommended
              Great unit. I've only used for a couple of days but I love it so far. Just put your hand under ...
              Great unit. I've only used for a couple of days but I love it so far. Just put your hand under and you have the correct amount of soap. I like that I can use any soap I want. I've looked at others and my family have a couple but they have to buy special soap to use in it. This one allows me to use either foaming or normal soap. I prefer the foaming but I like that I can get anything.
              by
              looks. stainless with black top and bottom, which is the color of my kitchen sink faucet. no need...
              looks. stainless with black top and bottom, which is the color of my kitchen sink faucet. no need to open the bottom. The bottom has 7 symbols. the middle one is off. make sure that's on while you are putting in batteries and soap. this dispenser gives you three choices of solid soap a little a little more and a lot. On the other side if you get soap that can be cut with water you can use a foam dispensing instead with the same, a little, a little more and a lot. Just be careful if you put in on your sink ledge that you don't accidentally run your hand underneath or soap will come out. Putting in the batteries confused me until I realized which way was up. make sure you follow the picture. What's extra useful is it stays lit up for 20 seconds after you pass your hand under to remind you to scrub your hands for at least 20 seconds before rinsing.
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              • Recommended
              The Stainless Touchless Foaming Soap Dispenser is an excellent addition to any house. It is attr...
              The Stainless Touchless Foaming Soap Dispenser is an excellent addition to any house. It is attractive and does not take up an inordinate amount of space. The soap dispenser is easy to use and works with foaming or liquid soaps. It automatically dispenses just the right amount of soap without any fumbling around with a pump that often gets clogged or dispenses too much or too little. I am really pleased with it.
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              • Recommended
              This touchless soap dispenser combines nice looks with the simple functionality. This soap dispen...
              This touchless soap dispenser combines nice looks with the simple functionality. This soap dispenser features metal construction and provides a stylish way to store liquid soap, hand sanitizer, or hand lotion. Works with foaming soap or liquid soap Features hygienic, no-touch operation 20-second lighted timer makes hand-washing fun for kids Select high, medium or low soap dispensing amount Anti-drip spout helps keep countertops clean Easy-to-fill dispenser with soap-level window Stainless steel finish looks great in my kitchen.
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              • Recommended
              I have found this to be one of my favorite things I've ever put in my kitchen (next to my electri...
              I have found this to be one of my favorite things I've ever put in my kitchen (next to my electric pressure cooker)! I love having it sit on the kitchen sink and being able to just stick my hand under it to wash them when I've been cooking. It's really easy to set up (I did it all by myself!) and I think when it's empty I'll change to dish soap rather than hand soap. Handy gadget and I love it!
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              • Recommended
              Showing 1-20 of 20 reviews