This toilet has performed well. I currently have 2 installed...
August 18, 2020
This toilet has performed well. I currently have 2 installed in recently remodeled bathrooms. I also have a third that I have yet to install.I am very happy with them. The bowl is also wider than the 'builders toilets' that I replaced.
5TH TOILET THAT ARRIVED IN A MILLION PIECES. HOME...
June 16, 2020
5TH TOILET THAT ARRIVED IN A MILLION PIECES. HOME DEPOT IS TERRIBLE IN ITS CUSTOMER SERVICE AND CLEARLY DOES NOT CARE ABOUT MY SITUATION !!!!!!!!HOME DEPOT HAS NOT STEPPED IN TO OFFER ANY ASSISITANCE. I AM PRETTY DISGUSTED WITH A COMPANY THAT I HAVE SPENT TENS OF THOUSANDS OF DOLLARS WITH. GO AHEAD AND LOOK UP HOW MUCH IN THE YEAR 2020 ALONE I HAVE SPENT
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Response from Kohler Product ExpertJune 17, 2020
Hi Barbara, this is Sarah with Kohler Co. I'm truly sorry to hear you have encountered these issues trying to obtain the Memoirs Comfort Height bowl in good condition. This is nothing you should expect when you purchase the quality of Kohler. We would like to connect with you directly to help. Please email our team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. -Sarah S. Kohler Customer Service
Thumbs Down. Kohler should be ashamed to make a toilet...
December 28, 2019
Thumbs Down. Kohler should be ashamed to make a toilet that is only good for looking at and is functionally useless.
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Response from Kohler Product ExpertDecember 30, 2019
Hi MrsB, this is Sarah with Kohler Co. I'm very sorry to read you aren't happy with your Memoirs toilet. We strive to delight our customers with a superior product, so it is disappointing to hear we did not meet your expectations. We appreciate you taking the time to provide us with this feedback. Please email our Customer Service team directly at KohlerCustServ@kohler.com so that we can learn more about what contributed to your dissatisfaction; so that we can help! –Sarah S. KOHLER Customer Service
My husband and I love this toilet. We moved up to the chair height and it really helps the old joints. It is very stylish looking and different from the run of the mill toilets. Will be purchasing another one for a second bathroom.