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Customer Reviews for KOHLER Underscore 60 in. x 30 in. Soaking Bathtub with Left-Hand Drain in White

Internet #304674454

Model #1956-LA-0

Store SKU #1003054968

  • Molded lumbar support for added bathing comfort
  • Slotted bathtub overflow allows for deep soaking
  • Requires K-7271 or K-7272 Clearflo bath drain (sold separately)

Customer Reviews

  • 4.3
    out of 346 reviews
  • 61% recommend this product
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Showing 1-30 of 346 reviews
Crack
Returning tub, picked it up brought it home opened it. Has a crack where the side curves down twoards the side wall.
by
Response from Kohler Product ExpertFeb 2, 2024
Hello Tee5, this is Lisa with Kohler Co. I am sorry to hear of the concerns with your new tub. We would like to look into this further with you and learn more about your experience. Please feel free to contact us at KohlerCustServ@Kohler.com. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
    Bad quality
    Although I have seen a lot of negative reviews about this model of KOHLER bathtub, I still believe that it is just an individual problem, but now the qualification problem appears on the bathtub I bought. After the renovation was completed, I found a hole the size of a pinhole at the bottom of the bathtub. I don’t know. How to deal with it?
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    Response from Kohler Product ExpertJan 23, 2024
    Dongmei, this is Sarah with Kohler Customer Service. I am very sorry to hear your Underscore bath has developed a pinhole at the bottom of the bath. We would love to connect with you directly to learn more about your unique experience, and find the best solution. Please email our team at KohlerCustServ@kohler.com. Thank you, Sarah S. Kohler Customer Service
      4 found this review helpful
      Lots of issues but a comfy soak and not slippery
      PACKAGING & HANDLING ON THIS TUB IS SUB PAR! BOTH damaged-1ST TUB W/LG CRACK! Exchange process = absolute h/a bc it was an online order. Store and online team not properly trained as it took well over an hour and MANY to assist. Online service reps nice & helpful, but rec'd different info each time I called. 2ND tub box ALSO DAMAGED (apparently HD piles them on top of one another in the warehouse) and missing cellophane protective wrap. KOHLER & HD needs to do better. Chip noticed AFTER INSTALL! Kohler did cover repair, but a sm dent/area of repair is visible. Pre created drain hole is off center. Tub itself has textured bottom so not slippery. The tub is deep and great 4 soaking! Had to get used to the taller leg swing to get in.
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      Response from Kohler Product ExpertJan 19, 2024
      Hi JoZeee, this is Sarah with Kohler Co. We are concerned to hear about your overall experience purchasing Kohler. We would like to connect with you directly find the best solution. Could you please email our team at KohlerCustServ@kohler.com? It is important to us that you are able to use and enjoy your Kohler bath. Kindly, Sarah S. Kohler Customer Service
        This tub was in perfect condition when installed, no visible defects. I was super happy with it. However, now that my renovation is complete, and I have peeled the plastic off... The finish is peeling. This is a disaster and totally unacceptable. I thought maybe it was grout haze at first but nope, it looks like the top layer of finish is coming off. Really really terrible.
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        Response from Kohler Product ExpertNov 15, 2023
        HomeDepotCustomer, my name is Jessica with Kohler Customer Service. I am very sorry to hear of the finish issue you are experiencing with your Underscore bath. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
        • Verified Purchase
        8 found this review helpful
        I was concerned about the quality after reading a few reviews that said there were thin spots in the acrylic. Sure enough, I put a light inside this tub before installing and you can see so many thin spots where the light wash clearly visible. The section under the apron was the worst. No way I would install this at my house. You’re basically asking to totally redo your bathroom again when it breaks before long.
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        Response from Kohler Product ExpertSep 12, 2023
        LINDSAY, my name is Jessica with Kohler Customer Service. I am sorry to hear of the thin spots in your Underscore bath. We take pride in our designs and are disappointed that your experience has been less than exceptional. We would like to speak with you further. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
        • Verified Purchase
        12 found this review helpful
        For the ultimate soaking tub, this is the one. Well at least the one for me.
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        • Verified Purchase
        1 found this review helpful
        ...
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        • Verified Purchase
        Kohler
        In love with this tub
        by
        • Verified Purchase
        • Recommended
        Love the style, and how beautiful it looks in our...
        Love the style, and how beautiful it looks in our daughters bathroom.
        by
        • Verified Purchase
        Poor Quality Control
        I am currently renovating a bathroom as a hired contractor and was planning to install this tub this morning. While beginning to install the drain kit, we noticed that we could see light coming through a section of the lower front side wall. Upon further inspection it is clear that there is a fairly large section of the tub that was improperly coated with fiberglass reinforcement. Shining a flashlight behind the tub shows just how thin the coating is. There is also very noticeable flexing of the tub in this spot, enough where I decided not to install it for fear of it cracking in the future and causing a string of MAJOR issues, including water damage, the need to remove floor and wall tiles, etc. We were very fortunate to find this issue prior to install, however this put a significant setback on the progress of this particular job.
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        Response from 3CDec 28, 2022
        Hi Shawn O'T, this is Lisa with Kohler Co. I am sorry to hear of your experience with your Underscore® tub. We would like to direct connect with you to further discuss this. Please feel free to contact us at 1-800-4KOHLER. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
          Cracked after 3 years
          Nice tub but ours developed a crack after 3 years and wasn’t repairable. Never had that happen to a bathtub before.
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          Response from Kohler Product ExpertNov 15, 2022
          Hi Ticcy, this is Lisa with Kohler Co. I am sorry to hear of what has happened with your Underscore bath. We are more than glad to help. Please feel free to reach out to us at KohlerCustServ@Kohler.com for further assistance. We look forward to hearing from you. Sincerely, Lisa A., Kohler Customer Service
            3 found this review helpful
            Defective
            We noticed tub was defective after installing and removing protective film.
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            Response from Kohler Product ExpertSep 13, 2022
            Hello Leon, my name is Kassi with Kohler Co. I do apologize for your experience with the Underscore bathtub. When you purchase a Kohler product, you expect to receive the best. This is our goal. I am truly sorry this was not the case. Please contact our customer service team at 800-456-4537 M-F from 8AM-5PM CST so we may gather more information and find a resolution for you. We look forward to hearing from you soon! -Kassi D., Kohler Customer Service
              6 found this review helpful
              Economical, Looks Sharp, No/Limited arched back rest
              This tub, and the champagne brass drain kit, provides a sharp look to my newly renovated bathroom. The one item to consider is that there doesn't appear to be a moulded back that's available on other tubs. It is flat.
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              • Verified Purchase
              • Recommended
              3 found this review helpful
              Poor quality of fiberglass make drain leaks
              I was so excited to finally have a bathtub that I could soak in it, the brand that I love and trust and now I got my house flooded!! The fiberglass isn’t sprayed evenly or correctly on the edge of the rectangular drain and when we have the bathtub full of water the drain leaks like a waterfall. I had huge water damage at my house and I can’t change the bathtub without having to demolish all my brand new bathroom!! Do not buy this piece of crap! Expensive and poor made!
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                23 found this review helpful
                Poor Quality Control
                The good: tub is very spacious, looks and feels awesome on the inside.the Bad: unit was manufactured 05/28/2021 (Friday Memorial day weekend) and someone cut corners with spraying fiberglass backing and no quality Control. this tub will crack in few years if not sooner.
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                Response from Kohler Product ExpertJul 10, 2021
                Hi Felix, this is Sarah with Kohler Co. I'm very sorry to hear about your concern with the quality of your Underscore bath. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We appreciate you taking the time to provide us with this feedback. We'd like to connect with you directly to learn more about how we can help. Please email us at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service
                  11 found this review helpful
                  Was good the first four months
                  Little holes in the surface are showing up in our bathtub, like something heavy and sharp was dropped in it, which is not the case. Little holes about ¼” wide. It’s been a year since it was purchased, but only 7 months since I moved in to the house. I wish Kohler had a repair kit. Any suggestions?
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                    20 found this review helpful
                    Love this tub, it is beautiful and so deep. There...
                    Love this tub, it is beautiful and so deep. There is also a slight pebble texture on the floor of the tub to keep you safer from slipping while showering. So happy with this purchase!
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                    • Verified Purchase
                    2 found this review helpful
                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
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                    • Verified Purchase
                    2 found this review helpful
                    I love this tub! It's deep, affordable, durable & it looks great. I'm so happy I bought this tub ...
                    I love this tub! It's deep, affordable, durable & it looks great. I'm so happy I bought this tub and can't believe it didn't cost thousands. Definitely top shelf quality for bottom shelf pricing!!
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                    • Verified Purchase
                    • Recommended
                    1 found this review helpful
                    Nice Deep Bathtub
                    This is a nice looking bathtub. It fits my kids’ bathroom very well. All my kids love this bathtub because it is deep enough for them to soak in. The bottom of the tub is non-slippery, which is a plus. However, you need to be very careful during installation. Some areas of front and side edges got cracked during installation but not too bad that the tiles covered them. So make sure ask your contractor be gentle during installation.
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                      • Recommended
                      4 found this review helpful
                      Nice tub overall
                      I have had this tub for about 6 months now and really like it. it's taller than my old tub which I like. A little higher to step into but better if you want to be able to take a bath. The drain is easy to take off and clean out any hair that gets stuck in the trap which is great for anyone with long hair! My old tub did not have anything to catch the hair. I like the sleek modern look. My bathroom is very small so I had limited options with size so I'm glad I was able to find a sleek style.
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                        • Recommended
                        2 found this review helpful
                        A nice large and deep bathtub. It’s a good looking modern tub as well. Because the tub is deep I...
                        A nice large and deep bathtub. It’s a good looking modern tub as well. Because the tub is deep I would recommend installing grab bars to assist you getting in and out of the tub. Especially if you’re only 5’ like me!
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                        • Verified Purchase
                        • Recommended
                        3 found this review helpful
                        A beautiful very solid tub with good depth
                        I picked this tub since I needed 30” width. The finish is nice with pitched inward sides. This will allow water to flow back to the tub. Almost 16” depth to overflow is great. It is deep enough to soak the whole body for average people. The thickness is good that it is quiet when filling the tub. Definitely worth the extra for high quality product.
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                          • Recommended
                          5 found this review helpful
                          Dents
                          Purchased the tub about two months ago...fell inlove with the look of it. The tub has about to big dents we just noticed. How does an expensive tub already have pretty huge dents? Not happy. At ALL. Next time I’ll look into something else. Picture is hard to tell but, they are there! Smh
                          by
                          Response from Kohler Product ExpertApr 9, 2020
                          Hello CC, my name is Kassi with Kohler Co. I am sorry for the dents you encountered with your new Underscore bath. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience.Pplease email our customer service at KohlerCustServ@Kohler.com so we may gather more information and work together towards a resolution. We look forward to hearing from you! – Kassi D., Kohler Customer Service
                            8 found this review helpful
                            Wonderful, deep soaking tub. Looks great and is more efficient with space than an oval tub. We ha...
                            Wonderful, deep soaking tub. Looks great and is more efficient with space than an oval tub. We have a tank-less water heater so no comment about running out of hot water.
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                            • DIY
                            • Verified Purchase
                            • Recommended
                            3 found this review helpful
                            Great looking tub...the best 60" x 32" I have seen. I did not want a jetted tube because of the c...
                            Great looking tub...the best 60" x 32" I have seen. I did not want a jetted tube because of the cleaning issues and noise. I prefer silence when relaxing in a bathtub and a smooth clean surface. I used the Kohler overflow/drain and a Moen Roman tub faucet with hand spray. I used various sizes of Home Depot rectangular tile and bullnose for trim and Home Depot blue slate for the tub deck and floors.
                            by
                              • Recommended
                              2 found this review helpful
                              Delivered as stated. Packaged well. In great condition on review. Looks great in the bathroom. Ni...
                              Delivered as stated. Packaged well. In great condition on review. Looks great in the bathroom. Nice and deep.
                              by
                              • Verified Purchase
                              • Recommended
                              4 found this review helpful
                              Beautiful Soaker Tub
                              Love my new Underscore soaker tub. The design is modern and simple, yet is beautiful and functional too. This is a really deep tub and accommidates 80 gallons of water! Unlike other tubs that really don't fill all the way up. The overflow drain is located up high close to the faucet area, so the tub is capable to fill to the maximum capacity. I have used it many times now with essential oils and epsom salts....wonderful and relaxing experience. I would definitely recommend this tub.
                              by
                              Response from Kohler Product ExpertFeb 12, 2016
                              Hi SH1324, My name is Sarah. On behalf of Kohler Co, we would like to thank you for taking the time to review our product. We are glad to hear you are happy with your new Underscore bathtub and truly appreciate your positive feedback! Sincerely, Sarah B. KOHLER Customer Service
                              • DIY
                              • Recommended
                              11 found this review helpful
                              Our Client Loved It - Sebring Services
                              Elegant and classy. The plumbing fixtures we used were from Kohler and have stood the test of time. Kohler has expanded their profiles so that just about every one of our clients tastes are met. The truth is that you do not have to spend a lot of money on plumbing fixtures to get a quality outcome.
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                              Response from KOHLER Customer ServiceJan 26, 2016
                              SebringServices, My name is Sarah from Kohler Co. On behalf of Kohler, we would like to thank you for taking the time to review our product. We are glad to hear your clients are happy with the Underscore bathtub and truly appreciate your positive feedback! Sincerely, Sarah B. KOHLER Customer Service
                              • Pro
                              • Recommended
                              3 found this review helpful
                              Awesome Tub
                              Great tub, well made and easy to install. Very strong and lightweight.
                              by
                              • DIY
                              • Verified Purchase
                              • Recommended
                              3 found this review helpful
                              Showing 1-30 of 346 reviews

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