Unfortunately there were parts missing for attaching the back tank...
Unfortunately there were parts missing for attaching the back tank to toilet bowl. I called Kohler and they sent the wrong part. I had to call Kohler again and ask for the correct part. It finally came 10 days later. The toilet works great.
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Response from Kohler Product ExpertMar 11, 2020
Hi Robin, this is Sarah with Kohler Co. I'm very sorry to hear about your experience with your Valiant toilet. It is important to us that you are happy with and able to use your Kohler products. We appreciate you taking the time to share your experience. It has been sent to the appropriate team for future improvements. Please email us directly at KohlerCustServ@kohler.com for additional assistance. We are here to help. -Sarah S. Kohler Customer Service
Verified Purchase
Mar 7, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Mar 5, 2020
style and low water consumption
style and low water consumption
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Verified Purchase
Recommended
Mar 4, 2020
I love the toilet easy cleaning would rather have a better toilet seat.
I love the toilet easy cleaning would rather have a better toilet seat.
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Verified Purchase
Recommended
Mar 4, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Feb 25, 2020
missing parts...
missing parts
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Response from Kohler Product ExpertFeb 25, 2020
Hi Richard, this is Sarah with Kohler Co. I'm very sorry to hear your Valiant Complete Solution toilet was missing parts. We would love to connect with you to help. Please email our Customer Service team at KohlerCustServ@kohler.com. It's important to us that you are happy with and able to use your Kohler toilet! -Sarah S. Kohler Customer Service
Verified Purchase
Feb 25, 2020
Works good fairly easy to install...
Works good fairly easy to install
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Verified Purchase
Jan 7, 2020
Overall it’s a great toilet. The only thing I’m a...
Overall it’s a great toilet. The only thing I’m a little concerned about is that the drain is made of what appears to be a hard plastic. That’s why I gave it 4 stars. In the old days I believe it was metal and then PVC. Hopefully it will last for years.
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Verified Purchase
Dec 31, 2019
The Kohler Valiant toilet was easy to install, fit perfectly in our 1980's vintage main bathroom,...
The Kohler Valiant toilet was easy to install, fit perfectly in our 1980's vintage main bathroom, and works very well. I don't feel comfortable submitting a photo of our new toilet in action; a photo would not be appropriate. We special-ordered the biscuit color to match existing sink and tile colors. Home Depot only has white toilets in their local stores.
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Verified Purchase
Recommended
Dec 25, 2019
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Dec 24, 2019
Very comfortable. I like the height.
Very comfortable. I like the height.
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Verified Purchase
Recommended
Dec 21, 2019
This toilet is easy to install, and is easy to...
This toilet is easy to install, and is easy to clean. Looks great and works well.I have this particular toilet for all three of my bathrooms.Excellent product
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Verified Purchase
Dec 10, 2019
Toilet wasn't available for pick up as specified by Home...
Toilet wasn't available for pick up as specified by Home Depot resulting in a delay for installation. However toilet works very well and installation was seamless.
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Verified Purchase
Dec 6, 2019
We hired our plumber to install the toilet. He couldn't find any installation instructions in th...
We hired our plumber to install the toilet. He couldn't find any installation instructions in the box. (This is a smooth-sided toilet and the installation is different then traditional toilets.) I managed to pull the instructions up on my laptop for him. He then said we were missing the gasket and 3 nuts to attach the tank to the base. Luckily, he was able to supply us with the missing parts. We like the Kohler product itself, but it fell short on the ease of installation.
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Verified Purchase
Recommended
Dec 3, 2019
The Kohler video was helpful. However, after putting the toilet...
The Kohler video was helpful. However, after putting the toilet onto the flange device, I had difficulty aligning one of the side holes with the securing mechanism inside. I eventually forced it and was able to secure the toilet. Looks great
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Verified Purchase
Nov 28, 2019
Completely satisfied with the Kohler Valiant toilet. Love the sleek design. Very easy to install....
Completely satisfied with the Kohler Valiant toilet. Love the sleek design. Very easy to install. Have used it for a week now and cannot say enough as to how pleased I am with it. Satisfied enough to buy two more for my remaining two bathrooms
Per a previous review, a statement was made about the water connection to the toilet requiring a special fitting. That review is in error. The BrassCraft connector, part number B1-16DLF, sold at Home Depot, works just fine. I speak from experience. That is what I used to connect my Valiant and its a perfect fit and seal with no leaks.
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Recommended
Oct 15, 2019
This toilet is still a 12 inch rough-in with a...
This toilet is still a 12 inch rough-in with a kit to convert it to a 14 in rough-in. My plumber said he had never seen anything like it in his 30+ years.
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Verified Purchase
1 found this review helpful
Oct 5, 2019
5 Star Review
Rating provided by a verified purchaser
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Verified Purchase
Sep 10, 2019
Flushes great. Very heavy hard to install because of weight.
Flushes great. Very heavy hard to install because of weight.
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Verified Purchase
Recommended
Sep 10, 2019
I like the height, the skirt, the quiet close seat....
I like the height, the skirt, the quiet close seat.
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Verified Purchase
Aug 28, 2019
Plumber said it was the easiest installation of a skirted...
Plumber said it was the easiest installation of a skirted toilet that he ever did!
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Verified Purchase
Aug 13, 2019
Not for your dys...
Not for your dys
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Verified Purchase
May 14, 2019
Toilet was not at all what was advertised. Came...
Toilet was not at all what was advertised. Came with an adapter kit that would have required drilling additional holes into ceramic tiling. Installers had no idea how to install. Returned............
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Response from Kohler Product ExpertMay 14, 2019
Hi Anita, this is Sarah with Kohler Co. I'm sorry to hear you returned the Valiant toilet due to having to drill holes into the tile. The adapter kit included is only necessary if you need to change the rough in. This toilet can be installed in a standard 12" rough in with no modifications. If the rough in is unique (10" or 14"), modifications can be made which allow you to install the toilet. Here is a link to the installation guide: https://bit.ly/2UvjnSD. If you have any questions or need further assistance, please email us at KohlerCustServ@kohler.com. We're here to help. -Sarah B. KOHLER Customer Service
Verified Purchase
1 found this review helpful
Mar 27, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Mar 19, 2019
Got the toilet home and it didn't fit the existing drain opening. Had to order a different model...
Got the toilet home and it didn't fit the existing drain opening. Had to order a different model. I would think these are standardized by now.
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Verified Purchase
1 found this review helpful
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 7, 2019
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 7, 2019
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jan 9, 2019
Very disappointed in the kholer product, the product came incomplete...
Very disappointed in the kholer product, the product came incomplete had to go to Home Depot twice to get the missing parts now the toilet is finally installed the side caps on the bowl did not come in the box
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Response from Kohler Product ExpertJan 11, 2019
Mazmeen, my name is Sarah with Kohler Co. I'm sorry to hear you had trouble obtaining the Valiant elongated toilet complete. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers the expected performance. I am sorry this was not your encounter. We would love to send you the missing bolt caps. It is important to us that you are happy with your new Kohler toilet! Please email our team at KohlerCustServ@kohler.com. -Sarah B. KOHLER Customer Service