Hi AJoT,
Thanks for taking the time to review your Kraus KSF-1610 Faucet. I’m sorry you had this experience with our product Our goal is to continuously exceed expectation and feedback from people like you is essential for us to be able to do that.
We would be happy to look into your concerns directly.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com and we will gladly take it from there.
Thanks