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Customer Reviews for Kidde 2-Story Fire Escape Ladder, 13 ft. Long, 1000 lb. Load Capacity, Tangle-Free Deployment and Quick Attach

  • 2 story, 13 ft. fire escape ladder for deployment during a fire
  • Tangle-free, stretches to form a flame resistant, durable ladder
  • Compact storage, 1 ft. wide rungs, 1 time use

Customer Reviews

  • 4.4 out of 330 reviews
  • 89% recommend this product
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Showing 1-30 of 330 reviews
The Kidde 2 Story Escape Ladder is a great safety item to add to any two-story home. The ladder ...
The Kidde 2 Story Escape Ladder is a great safety item to add to any two-story home. The ladder easily locks onto a window and the velcro release lets the steps down. It's fast and efficient and that's exactly what you want in case of emergency. The ladders are very sturdy feeling and fold back up fairly easy. Thank God I haven't had to use mine yet.
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  • Recommended
5 found this review helpful
Not Suitable for Fire Drills
We have 2 kids and want to practice fire drills so the kids are comfortable using the ladder. However, this ladder is a SINGLE-USE product which means you should only use it for emergencies and you cannot practice with it.
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Response from Kidde ExpertAug 15, 2018
Hi, Kuniochi! First, we applaud you for practicing fire drills with your children. One of the biggest factors in escaping a fire safely is knowing what to do when a fire occurs. At Kidde, our mission is to help keep families safe from fires. Kidde Fire Escape ladders were designed to be single-use only with safety in mind—once an escape ladder is deployed, it cannot be retracted in such a way that we can guarantee it would deploy safely a second time (in a real fire emergency). For additional fire safety tips, visit: https://www.kidde.com/home-safety/en/us/fire-safety/ Thanks
    Not Suitable for Fire Drills
    We have 2 kids and want to practice fire drills so the kids are comfortable using the ladder. However, this ladder is a SINGLE-USE product which means you should only use it for emergencies and you cannot practice with it.
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    Response from Kidde ExpertAug 15, 2018
    Hi, Kuniochi! First, we applaud you for practicing fire drills with your children. One of the biggest factors in escaping a fire safely is knowing what to do when a fire occurs. At Kidde, our mission is to help keep families safe from fires. Kidde Fire Escape ladders were designed to be single-use only with safety in mind—once an escape ladder is deployed, it cannot be retracted in such a way that we can guarantee it would deploy safely a second time (in a real fire emergency). For additional fire safety tips, visit: https://www.kidde.com/home-safety/en/us/fire-safety/ Thank you
      Our window has a very small wood ledge that is pretty normal. But this ladder will NOT hang over ...
      Our window has a very small wood ledge that is pretty normal. But this ladder will NOT hang over the window sill securely. Unless you have the most bare, basic window set into a wall (with no ledge) this ladder is not a good fit. Our window ledge adds only about 1" to the width of the wall, but the white hook you see in the picture will not work to hang the ladder from it. This seems like a very strange design.
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        40 found this review helpful
        Single use only....but you need to practice
        Our bedroom is on second floor and I felt we needed to practice this thing so my granddaughters would know wht to do.....so of course we opened it to practice. It took us 30 minutes to figure it out and get it untangled and out the window......good thing we practiced. Then we saw the instructions that said ."Single use only" "You need to practice". The girls did not actually go out the window, but did climb from the bottom to see if we had it hooked onto the window sill correctly. It did hold...... It says KIDDIE, BUT ALSO SAYS IT WILL HOLD 500 LBS....Whats up with that? So now we return it to the store as defective and buy another one ......and label this one defective so they won't resell it....I really don't see why we couldn't use it again...It seems stable....but I will go get another one......Now that I think of it....this one had been returned to store after someone used it....
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        • Pro
        • Recommended
        61 found this review helpful
        This customer chose to rate the product and not provide text.
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        • Verified Purchase
        An ignorant survey as the only time I will need is in an emergency and that hasn't happened anymore then I want that emergency to occur.
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        Response from Kidde ExpertFeb 19, 2026
        Thank you for taking the time to share your thoughts. We’ve noted your feedback and value your input. If you’d like to provide additional information to our team, please don't hesitate to give us a call at 1-800-880-6788 or email Kidde.product.support@kgsolutions.com.
        1 found this review helpful
        This customer chose to rate the product and not provide text.
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        1 found this review helpful
        Peace of mind
        Very easy to use works perfect for our two story home, we did buy the longer one to cover the roof length for my daughters room which has the two dog house windows. She is 11 and can use the easily. For me I’m bigger so it is smaller to me. Wish it had a spacer for down the wall so you have room for your toes, to prevent slipping. I hope we never have to use them but the peace of mind is worth every penny!!
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        Response from Kidde ExpertOct 7, 2025
        Hi there, thank you for your thoughtful review! We appreciate your feedback and will use it to continue improving our products.
          1 found this review helpful
          Great fire escape ladder. This is the 3rd one that h in be purchased. I buy them as gifts for my family new homeowners. The ladder Is lightweight enough for one person to carry up stairs. I love that there is no rope or material to catch fire. The entire ladder is durable metal with a wide hood to go over most wide window seals. I highly recommend this ladder
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          3 found this review helpful
          This customer chose to rate the product and not provide text.
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          • Verified Purchase
          Looks okay but it’s a one use product so you cannot even see if the steps are adequate also you have to be able to step out of window face. Down
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          • Verified Purchase
          Great ladder for intended use.
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          • Verified Purchase
          Very fun
          Amazing for sneaking in your boyfriend or girlfriend
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          • Verified Purchase
          • Recommended
          Always have one in your home
          Looks sturdy, but haven’t used, and hopefully never will
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          • Verified Purchase
          • Recommended
          This customer chose to rate the product and not provide text.
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          • Verified Purchase
          This customer chose to rate the product and not provide text.
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          • Verified Purchase
          This customer chose to rate the product and not provide text.
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          • Verified Purchase
          One use only, then risk of serious injury!
          The web description should make it clear that this ladder can only be used once.
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          Response from Kidde ExpertNov 8, 2024
          Hello. Correct, it is only one time use. Once you deploy the steps, they might get tangled if you try to repack them. Hopefully you won't ever have an emergency that requires the emergency ladder. However, if you do, you will have the ladder. It is strongly recommended that you practice mounting the ladder for deployment. However, the ladder can only be deployed once. During practices, DO NOT PULL THE RELEASE STRAP TO DEPLOY THE LADDER. Your ladder has been carefully assembled to ensure proper deployment when needed. If the ladder is deployed, it may not pack back together and it may tangle and not deploy again. If you want a ladder to practice going up and down, we would recommend purchasing two ladders and using one for practice. This way if it tangles, you still have a packed ladder for deployment in an emergency.
            1 found this review helpful
            Glad these were in stock at our local store. On one side of our house, there is no roof edge, chimney ledge, etc. to climb down in case of a fire so these ladders give peace of mind.
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            • Verified Purchase
            2 found this review helpful
            This customer chose to rate the product and not provide text.
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            • Verified Purchase
            This customer chose to rate the product and not provide text.
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            • Verified Purchase
            I can't give a rating as this item is to be used for emergencies and luckily I have not had to use.
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            Response from Kidde ExpertJul 25, 2024
            Hello. We hope our product does earn a better rating from you with its quality and reliability. Let us know at 1-800-880-6788 if there are questions or issues we can help you with.
            • Verified Purchase
            1 found this review helpful
            This customer chose to rate the product and not provide text.
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            • Verified Purchase
            Love it for Emergency incase God Forbid one occurs.
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            • Verified Purchase
            This customer chose to rate the product and not provide text.
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            • Verified Purchase
            This customer chose to rate the product and not provide text.
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            • Verified Purchase
            Product purchased to have on hand.
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            • Verified Purchase
            This customer chose to rate the product and not provide text.
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            • Verified Purchase
            Haven’t had to use yet, fortunately. Should work though.
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            • Verified Purchase
            Showing 1-30 of 330 reviews