Customer Reviews for KitchenAid 19.8 cu. ft. Side by Side Refrigerator in Black Stainless Steel with Print Shield, Counter Depth

Internet #311349682

Model #KRSC700HBS

Store SKU #1004806876

  • Easy-clean PrintShield coating resists smudges and fingerprints
  • Counter-depth refrigerators are flush with kitchen cabinetry
  • Preserva Food Care System offers the height of food preservation

Customer Reviews

  • 4.1
    out of 67 reviews
  • 82% recommend this product
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Showing 1-10 of 67 reviews
Dual Evaporator causes refrigerator to freeze
13 months ago I replaced a 20 year old Kenmore Elite that never had a problem with this Kitchen Aide fridge. (Kenmore is still chugging away in my garage). Now the evaporator in the fridge is frozen solid requiring a 24 hour defrost process involving shutting down fridge, removing all items. Then another 24 hour cool up period to get it ready to put food in it. What a pain!! The Kitchen Aide certified tech came out and explained that the freezer evaporator has a heater but the fridge evaporator does not. Therefore, when the freezer defrosts, the refrigerator is supposed to defrost. But it doesn't due to no heater. Very poor design. I aske him how to fix it and he said I could have him put about $250 worth of parts to go with the $105 service call but i wouldn't fix it. HUH?!? My wife and I feel like idiots spending $3k+ on a fridge that requires an annual 2 day defrost process. My advise is if you buy a fridge with dual evaporators, make sure BOTH EVAPORATORS have heaters. (Samsung is one that does, probably others)
by FeelingUsedInFlorida
Response from KitchenAidTeamSep 2, 2020
Hi FeelingUsedInFlorida, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand
4 people found this helpful
Beautiful, high quality appliance. I think I noticed already that it keeps food fresher, longer. ...
Beautiful, high quality appliance. I think I noticed already that it keeps food fresher, longer. Nice temperature controls. Ice dispenser tends to throw crushed ice beyond your cup, however, and the drawers on the refrigerator side feel a bit flimsy given the overall quality of the appliance.
by DaveB
1 person found this helpful
Keeps my kitchen organized
[This review was collected as part of a promotion.] Side-by-side is a dream after suffering with a freezer drawer for over 5 years. Things about this fridge that I didn’t know I would love: Textured handles -easy to grip Water dispenser measures how much water is being dispensed. Ice cubes are square, small & cute! Ice maker in the door tips and lifts out for easy removal of a lot of ice at once. Shelves are easy to adjust. Dairy compartment could hold 18 eggs (or room for 12 + butter). Lighting is in front of food - stays bright regardless of how full fridge is. Shelves in door are all the same size. THREE drawers in fridge! Counter-depth means nothing can get lost in the back. Door swing shut & easily stay closed. Panel on freezer door has a lock function. Cons: Could use 1-2 more shelves in freezer. Ice maker is not quiet.
by Seattle Super Mom
Great size
[This review was collected as part of a promotion.] I bought this refrigerator approximately a month ago and I am pleased with the size and appearance.
by Sam 78
Fits perfect in the cabinet area
[This review was collected as part of a promotion.] I could not get the refrigerator due to it being back ordered until June or July. I elected to go ahead with this one. It is small but has lots of room.
by dnshook
Nearly perfect
(This review was collected as part of a promotion.) This refrigerator replaced a new Samsung that was riddled with flaws. We’ve had it about two months and are so far incredibly pleased with it. Our only complaint is that the acrylic produce drawers feel a little flimsy and don’t glide very well. Everything else is absolutely amazing and we can overlook that easily.
by Emberlyn
Refrig is great--doors are not level...
Refrig is great--doors are not level
Black stainless
[This review was collected as part of a promotion.] I like the black stainless and it’s resistance to fingerprints.The attention to detail in the other hand leaves a bit to be desired. The labels that are glued to the inside of refrigerator are not square and back of refrigerator there are flimsy materials what looks like cardboard for a vent cover and the screws that hold it on do not even line up with holes in metal.
by Sparky122
Good Looks
[This review was collected as part of a promotion.] Like the door handles, Matches my dishwasher and wall ovens, Looks beautiful. Exterior ice and water hard to use. Interior shelves and drawers are flimsy. Doors alignment changes depending on weight inside the door. Very annoying.
by Joann36
[This review was collected as part of a promotion.] The refrigerator is beautiful inside and out. We love the lighting inside and the ice cubes are really cool. They are shaped like small pyramids and look great in the glass. We had to wait a couple of months to get this but it was worth the wait.
by Steve St
Showing 1-10 of 67 reviews