Hello HomeDepotCustomer, Robert from Nexgrill here. Thank you for taking time to review our grill. I would like to speak to you directly to see if you can give me insight on why you rated it like you did and maybe get feedback on what we can improve. Please contact me directly at 800-913-8999 ext. 1169 or email me at Roberto_Ulloa@grillservices.com. Happy Grilling!!!-Nexgrill