Customer Reviews for KitchenAid 27 cu. ft. French Door Refrigerator in PrintShield Stainless with Exterior Ice and Water

Internet #305444643

Model #KRFF507HPS

Store SKU #1003567716

Store SO SKU #1003323203

  • Easy-clean PrintShield finish resists smudges and fingerprints
  • ExtendFresh temperature management system for fresh & frozen food
  • Pull out tray designed to hold platters when entertaining

Customer Reviews

  • 1096 Customer Reviews
  • 4.4 out of 5 stars overall
86% of customers recommended.
Overall Ratings
5star-icon(707)
4star-icon(218)
3star-icon(65)
2star-icon(31)
1star-icon(75)
Attribute Ratings
EnergyEfficiency
3.3
Features
3.4
Quality
1.9
Value
1.6
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Winnipeg, MB
Perfect Refrigerator for family of 6
Customer review from logo
(This review was collected as part of a promotion.) We received delivery of this Fridge about 5 weeks ago. We have been very happy with our purchase. The ice maker and water filter has saved me many runs to the store to fill my Water Cooler bottles, very important with the current Pandemic. Plus the cost savings. It's such a great size, we are able to have all of our normal groceries loaded and it still looks half full! The freezer drawer storage is ample as well. Love how this fridge fits our newly renovated kitchen.
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Mississauga
So pretty!
Customer review from logo
(This review was collected as part of a promotion.) I have had the fridge for a month. I am completely in love. My vegetables seem to last much longer, the lighting is so elegant. The only thing I fear is the crushed ice feature - as I worry it will break.
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British Columbia, BC
A little disappointed
Customer review from logo
(This review was collected as part of a promotion.) I’m disappointed in the quality. I expected more from this name brand especially since the cost was twice as much as some of the other fridges we considered. The fridge is loud. Our family often thinks someone’s phone is ringing but it’s just the fridge making noises. It worries me that this fridge isn’t going to last long. The noise almost always starts after getting something out of the fridge even if the door is being open constantly while cooking. It starts randomly aswell. In the middle of the night I can hear it from my bedroom it’s so loud. The shelves are flimsy (mostly the middle shelf). The deli drawer doesn’t stay closed and sometimes slides further open when we open the door. When we dispense ice, it leaks water during and after we’ve finished catching ice in our cup. The water dispenses is ver slow. I like that you can choose to dispense a certain amount of water however it’s not accurate (most likely because of how slow it is).
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Response from CA SOCIAL CARE November 12, 2020
Hello, KaileeN! We are so very sorry to hear that you are not completely satisfied with your Kitchenaid refrigerator. Thank you for taking the time to reach out to us about the problems you have been having with your refrigerator making loud noises and your issues with the drawers. We understand that it is disappointing to have an appliance fail to meet your needs and expectations, and for that, we sincerely apologize to you! You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 238578299. We look forward to hearing from you and hope you have a fabulous day! Thank you, - Andrea
Toronto, Ontario
Defect insider
Customer review from logo
(This review was collected as part of a promotion.) I bought this one month ago after delay in delivery for more than 2 weeks.
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Response from CA SOCIAL CARE October 28, 2020
Hello, Tony109! We are so very sorry to hear about the unfortunate experience you have had with your refrigerator. Please accept our apologies for any inconvenience this has caused you. It is never our intention to leave a customer feeling less than satisfied and we sincerely are sorry that has happened to you! You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 238229700. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
Be Very Wary of dual condenser units
Customer review from logo
I have a slightly different model but I see some very similar reviews to what I have experienced over the last 4 frustrating years. We want to love this fridge so much, and it looks amazing. When it works it works very well, the problem is 2-4 times a year it frosts over, slowly warms up and forces me to throw away food, and then spend hours on the phone convincing KithenAid to come fix the fridge that has never functioned for a full year. I have refused to buy an extended warranty because it should have worked without issue from the start. I'm writing this review because I do not want to spend hours on the phone again, but I do want something to be done.
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Response from Social CareAugust 20, 2020
Hello Frustrated with Ice, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Florida
Perfect!
Customer review from logo
[This review was collected as part of a promotion.] Our new refrigerator is perfect. Spacious, quiet, features have everything we have been looking for. Quality build too. We couldn’t be happier.
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California
Love the black stainless steel
Customer review from logo
[This review was collected as part of a promotion.] So pleased with this purchase. I love the ice maker on the door and not taking up shelf space in the refrigerator.
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Louisiana
Great Features
Customer review from logo
[This review was collected as part of a promotion.] I have it about 3 weeks, i love everything about it. The room, the water and ice features. The color white. Looks good in my kitchen
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Michigan
So far so good...
Customer review from logo
[This review was collected as part of a promotion.] Great delivery and installation experience. They hauled away the old fridge. Dimensions were correct. Spacious and cold ;) works great so far. Hoping for 7 years without any problems.
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Grizzly Flats, Ca
Quality fridge! Great storage, and looks great!
Customer review from logo
[This review was collected as part of a promotion.] At first we were bummed our old fridge went out. Now I wish we had got this already. What an upgrade. Clean easy finish looks classic land new in our home. Easy to use intuitive features, and once we started loading it we found more room than expected. We decided to put our two gallons of milk in the door, that really freed up some room on the main shelves. Our daughters juice fits nicely in a bonus shelf under the milk. There’s also an in door pizza storage that we’ve already put to use. Very happy with Kitchen Aid
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