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Customer Reviews for KitchenAid 30 in. 4.1 cu. ft. Dual Fuel Freestanding Smart Range with 4-Burners in Stainless Steel

Internet #310575434

Model #KFDC500JSS

Store SKU #1004589179

  • Dual Fuel combines character of a gas cooktop & an electric oven
  • Even-Heat[ss]TM[/ss] True Convection for consistent baking
  • Two 20,000 BTU Dual-Flame Burners for high- and low-heat cooking

Customer Reviews

  • 3.9
    out of 37 reviews
  • 60% recommend this product
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Showing 1-30 of 37 reviews
Gorgeous
(This review was collected as part of a promotion.) My Kitchen Aid range was part of a kitchen renovation and it was the first thing I chose for the renovation. The dual fuel is the best cooking combination I think. I love to cook. The oven cooks hot so I have adjusted my cooking times. I love the easy pull out oven racks. They are a great design. The range is well designed. I like the layout. The burners are big. They have great adjustment and the simmer option is great. The flame is damaging the handles on my frying pans though. The black on the range tops are wearing off sooner than I had hoped. I'm hoping to find the best cleaner for the range top so I don't scratch it.
by
    • Recommended
    Possible tech challenges
    (This review was collected as part of a promotion.) I personally don’t like or believe it’s necessary to have wifi connectivity for appliances. I purchased this range on it’s own non-tech merits and so far quite pleased with the performance. However, now finding useful features only available on the app and not on the range itself. Okay, KA that’s not a cool move. The app should only be to enhance for those that choose to and not have features only available on the app itself. No surprise I have yet to get it to connected and consider myself to be quite tech savvy and comfortable with network setups. I have an Open service ticket with KA to resolve. KA if you are going to offer it let’s make sure it works seamlessly before commercializing it to consumers.
    by
    Response from CA SOCIAL CAREFeb 22, 2024
    Hello! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! If there is anything further we can assist with, please send us an email at canadasocial@KitchenAid.com with your model and serial number, your phone number, and your review ID (278394324). Take care! -Justine
      Great performance
      [This review was collected as part of a promotion.] The product has performed as advertised. We are very please.
      by
        Not convinced it is worth the price tag
        (This review was collected as part of a promotion.) We've had this range for over a year now and we rate it as average as compared to other ranges we've had in the past. Some of the main criticisms are the difficulties cleaning any spill on the enamel on the stove (which results in permanent spots), uneven heat in the oven and fairly noisy oven fan.
        by
        Response from CA SOCIAL CAREOct 16, 2023
        Hello, Topset! We are so sorry we have let you down. KitchenAid takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@KitchenAid.com with your model and serial number, your phone number, and your review ID (274520145). We look forward to hearing from you! -Justine
          Bad features!
          [This review was collected as part of a promotion.] I have had this range a couple of months now, and just cannot fall in love with it! The major thing is the hook up to WIFI is necessary to have a clock or timer! I don't use WIFI, and even tho a family member put it on my phone, all it is good for is to chime in the middle of the night when the internet goes off and again when it comes back on! Plus during the day to make you wonder what is happening! The oven door is black with a wimpy light inside so no way to see if your baked food is brown enough, etc. I hate to open the door to check each time. The tinny bottom that hides the screws to level it is cheap material. The other major downside is that to move the range out to clean or whatever, the door has to be removed!! At 81 yrs old and a heavy door, that isn't happening., then the leveling screws have to be raised, so finally the rollers cann reach the floor and the range can be moved out. If a person doesn't have or read the manuel, they would have a heck of a time moving this range. Too many downsides for over a 5,000 range!
          by
          Response from Consumer CareOct 16, 2023
          Thank you for sharing your experience with us, Beti. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 412087. We look forward to speaking with you. Marie Q
            broken out of the box
            [This review was collected as part of a promotion.] the small burner is defective and can not be adjusted, as the top burners are use lowed metal bangs and crunches seems the black surface deforms and bangs as you cook and when it cools it does the same. Service was requested and now have to wait almost a month. Willing to see if it improves after service.
            by
            Response from Social CareSep 29, 2023
            Thank you for sharing your experience with us,really disapointed. We apologize for the concerns that you are experiencing with your range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 403930. We look forward to speaking with you.
              Great product!
              [This review was collected as part of a promotion.] Cooks great! So glad to have a gas cook top, easy to control heat!
              by
                • Recommended
                Beautiful but Fragile
                This range is beautiful and functional EXCEPT the wok grates are extremely fragile. Of the two, one cracked and the other broke clean in half in less than a year of having it. I have seen this complaint after the fact unfortunately. It should be considered a defect and addressed by KitchenAid. One would assume that for such a high end appliance, the quality would be reflective of the cost. Be prepared to be replacing them regularly, hence the 2 star rating. Other than that, no complaints. Definitely a beauty.
                by
                Response from CA SOCIALAug 4, 2023
                Bee01! We are so sorry for the issues you have experienced with your KitchenAid range! We sincerely apologize for this. You are a valued KitchenAid customer, and we would like to help you. Please email us at canadasocial@kitchenaid.com with the model and serial number of your appliance, your phone number, and include Review ID 271262361. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
                  INFINITE ADJUSTMENT
                  [This review was collected as part of a promotion.] We moved into our custom home 6 weeks ago. We love our KitchenAid appliance package, but most of all the range/oven. It has infinite heat control. I can make the perfect omelet.
                  by
                    • Recommended
                    Great range!
                    (This review was collected as part of a promotion.) Have been using this range for 5 months now and love it. Cook evenly, easy to clean and looks great.
                    by
                      • Recommended
                      Gorgeous but hard to keep clean
                      [This review was collected as part of a promotion.] We got this gorgeous and powerful high performance range about 6 weeks ago. It works great, but we still haven't figured out how to clean the cooktop grates or the burner tops. They stain quickly and deeply. We have tried many cleaning techniques and products with no results.
                      by
                        Very robust, beautiful and great performance
                        [This review was collected as part of a promotion.] I loved the product, it gives a special touch to my kitchen, I feel like an international chef :)
                        by
                          • Recommended
                          Looks great
                          [This review was collected as part of a promotion.] We have had the duel fuel range for 1 month. It looks beautiful and performs well! Only flaw is the grates. They scratch extremely easy. Just placing a pot carefully will scratch the grates.
                          by
                            • Recommended
                            baking issues
                            [This review was collected as part of a promotion.] brand new, service rep told me that I needed to wait 30 or more minutes for oven temperature to stabilize did just that and it still does bake properly gas cook top is great, but I am ready to send it back if service does not get back to me ain a timely manner
                            by
                            Response from Customer CareJan 6, 2023
                            Thank you for sharing your experience with us, baker1953. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. Marie Q
                              Love it! The oven especially is amazing! Everything cooks so...
                              Love it! The oven especially is amazing! Everything cooks so evenly.
                              by
                              • Verified Purchase
                              by
                              • Verified Purchase
                              Works great
                              (This review was collected as part of a promotion.) Love the way it cooks the food the cleaning of the burners is a complicated
                              by
                                • Recommended
                                Beautiful range, converted to LP. Temp in oven is spot...
                                Beautiful range, converted to LP. Temp in oven is spot on.
                                by
                                • Verified Purchase
                                1 found this review helpful
                                Love it!
                                (This review was collected as part of a promotion.) I've been using my new Dual Fuel Range for a month now and I love it! The WiFi was easy to set up. Using the meat probe makes cooking a breeze. No more guessing if the chicken is cooked. The gas burners make stovetop cooking a breeze. Great power.
                                by
                                  • Recommended
                                  Loud ice maker
                                  [This review was collected as part of a promotion.] It cools and freezes things well looks nice but ice maker is very loud
                                  by
                                    KitchenAid 30” propane conversion
                                    (This review was collected as part of a promotion.) Nice stove but the wifi option doesn’t work, the app works but doesn’t communicate with the stove
                                    by
                                    Response from CA SOCIAL CAREOct 27, 2021
                                    Hello! We apologize for the issues you are experiencing with connecting your appliance to the wifi. We are happy to assist you with this! Kindly send us an e-mail at Canadasocial@KitchenAid.com with your model and serial number, your phone number, and your review ID (250829167). We look forward to hearing from you! -Justine
                                      Has great options
                                      [This review was collected as part of a promotion.] We bought this KitchenAid Range about 8 weeks ago and with Covid was purchased off a picture. This range is the best. It has several options. It’s a gas range and electric oven. The range has some very cool options like the simmer options on the heat control. Also the pilot light will never go out. The flame pops back on if the burn goes out for some reason. Great safety option. The oven is also pretty cool. You can run it off your phone. It heats well. Love the convection option. You won’t be sorry for choosing this product.
                                      by
                                        • Recommended
                                        Promising but with some issues
                                        (This review was collected as part of a promotion.) Good power across burners, but issues with lighting burners, no oven actual temp indicator, reliance on wifi for some features. Electric Plug not in standard oven location required additional service charges. Too soon to recommend to others
                                        by
                                        Response from CA SOCIAL CAREOct 27, 2021
                                        Hello! Thank you for your review. We are so sorry that you are experiencing issues with your KitchenAid range. We would be happy to look into this for you! Kindly send us an e-mail at canadasocial@kitchenaid.com with your model and serial number, your phone number, and your review ID (250561268). Thank you! -Justine
                                          Great Duel fuel Stove
                                          [This review was collected as part of a promotion.] We are so pleased with this new stove. It is very user friendly. easy to clean. Even the little details: the vents on the oven door, for example, are not exposed. Helps prevent the glass from getting dirty.
                                          by
                                            • Recommended
                                            When I bake, steam comes off the front door. I...
                                            When I bake, steam comes off the front door. I am a baker and I have never in my life seen such fiasco. Video ad shows all three racks evenly baking cookies, not true. Those in the center areas tend to bake more obviously, and of course you can only use two racks safely. Kitchen aid sent the double fuel installations instructions too late, after HomeDepot (the vendors) had earlier sent wrong instructions, so we wasted $400 in the first electrician. Then we spent $1,700 in the next electrician and plumber because the range need new plumbing and other electrical wiring, which both Kitchen Aide and Home Depot maliciously hid. I want some money back, On top, Kitchen aid does not recommend any technician, so we only got a specialized one too late, he had never seen this weird steam covering the oven door. NEVER buy from HomeDepot, they lie more than those at Kitchen Aid.
                                            by
                                            Response from KitchenAidTeamMay 20, 2021
                                            Hello Disappointed, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand
                                            • Verified Purchase
                                            4 found this review helpful
                                            Better than Expected
                                            [This review was collected as part of a promotion.] Bought this and get compliments from every guest that enters my home; it really makes the kitchen.
                                            by
                                              • Recommended
                                              Great range
                                              [This review was collected as part of a promotion.] I love this range. My husband was a little nervous baking with it but after making dozens of Christmas cookies he loves it even more than I do!!
                                              by
                                                • Recommended
                                                Love Gas!
                                                (This review was collected as part of a promotion.) When I purchased my house it came with this gas range. I have never previously owned a gas range and I love it. The baking in the oven is so much better - it browns better and actually cooks a little faster.
                                                by
                                                  • Recommended
                                                  Awesome stove
                                                  (This review was collected as part of a promotion.) We recently purchased our KitchenAid smart commercial style stove to replace our 10 yr old JennAir gas range. We love the powerful burners of the stove and the even cooking of the convection oven. We are still learning some of the other features but so far the range exceeds our expectations! Thanks KitchenAid!
                                                  by
                                                  Response from CA SOCIAL CARE Jan 13, 2021
                                                  Hello, Sandy676! Thank you for taking the time to reach out to us about your new Kitchenaid range. Should you have any questions or concerns, please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 240532829. We are ready and willing to help a valued customer such as you! We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
                                                    • Recommended
                                                    Beautiful and Functional Range, but
                                                    [This review was collected as part of a promotion.] i really wish the internet/remote/app functions were not part of the design. I tried using the App (needed to connect to the wifi, etc.) and it just made me question all of the normal (non-App) manual functions afterwards. I quickly deleted the app, disconnected it from wifi, etc, but now the remote light comes on every time I use the oven. It's annoying and concerning. If you're going to offer a new technology/function, you should absolutely make sure it functions properly before selling it to the public. Especially when it comes to remote functionality and something as critical as a reliable safe oven/range.
                                                    by
                                                      • Recommended
                                                      Showing 1-30 of 37 reviews

                                                      Complete Your Kitchen

                                                      This Range
                                                      30 in. 4.1 cu. ft. Dual Fuel Freestanding Smart Range with 4-Burners in Stainless Steel
                                                      This Range
                                                      KitchenAid 30 in. 4.1 cu. ft. Dual Fuel Freestanding Smart Range with 4-Burners in Stainless Steel
                                                      (37)
                                                      $5128.00
                                                      $5699.00
                                                      $5128.00
                                                      $5699.00
                                                      +
                                                      =
                                                      Price for Bundle

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