Customer Reviews for KitchenAid 4.7 cu. ft. Double Drawer Refrigerator Freezer in Stainless Steel, Counter Depth

I read a lot of negative reviews about this product, but took a leap of faith during our remodel because it is the only one of its kind on the market (fridge/freezer/icemaker combo). After three months of heavy daily use, it is still working great. I do think it could be designed a bit better inside--the rubber mat causes the beverages to wobble/clank against each other and the attached divider reduces the capacity due to the limited arrangement options. The ice is large cubes, I prefer the small nuggets like the KitchenAid refrigerator's ice maker, but it produces ice fast--a full bin overnight. One final thought ... why wouldn't this come in print shield? It looks terrible compared to my other KitchenAid print shield appliances. But overall, it is a great product.

[This review was collected as part of a promotion.] We love this appliance. We use it for our coffee bar (creamers) and other beverages. We use the freezer for all our toddler’s food.

Pricey but worth it! Has worked perfectly. Mine is NOT loud as some others have stated. Keeps food perfectly chilled in the refrigerator drawer and completely frozen in the freezer drawer. Ice maker works perfectly and makes a lot of ice quickly. It has been incredibly advantageous to be able to store extra food and beverages during large family gatherings.

This is a must have in your kitchen. It works perfect. We've had ours for 3 years and use it everyday. The top drawer we fill with bottled water and beverages. The freezer drawer is great for keeping quick-access foods at hand and we love that we have the extra ice from the generous ice maker. It's so quite----no noise at all. Worth the price and we'll be installing this in our new home that we are in the process of building now! Highly recommend this great product!

The ice level can not be adjusted that I know of and it continues to make too much ice so that the door is unable to close and ice cubes fall into the back of the unit. Ice melted and buckled our wood flooring.

I set this up in Mid July, 2023. It made ice the first 24 hours and then stopped making ice. Service came out first week of August and said there was a kink in water line but he still needed to replace ice maker! He supposedly fixed kink. Well, there was still no ice and no kink in line. Now I'm waiting on a new ice maker for a newly bought product! By the time service comes out, I will probably be past my return date. I would rather have another one without the icemaker. Such a waste of money. Very disappointed. I usually love Kitchen Aid products. Totally not worth the price.

[This review was collected as part of a promotion.] Six months after we bought this the ice maker arm broke off. Love the look and function but concerned about the quality.

[This review was collected as part of a promotion.] Nice addition to our kitchen. Very clean. Wife is very happy

(This review was collected as part of a promotion.) Loved this small fridge/ freezer for our coffee bar but the Ice maker stopped working right before the end of year 2.

(This review was collected as part of a promotion.) I like the drawer idea but wish I could remove divider in Center of drawer to enable placing wider dishes Also wish freezer drawer would have optional ice maker - takes a lot of room especially if I don’t use it !

It is very nice on the aesthetic point of view. Clean lines, plus good capacity in the upper drawer. I've had installed around a month ago (June 24) . The alarm went off the same day, every three minutes, but the drawers are very well closed and the temperature inside is correct and constant. It is still with the service tab "open" after all this time, because the parts haven't been sent by whirlpool/kitchenaid to the service company -or so I've been informed! I detected another problem dough: the ice maker didn't stop making ice and overloaded the bin; the bin threw ice cubes behind the drawer. Since the service "tab" is still open Whirlpool didn't take my request of service, which seems reasonable if they were taking care of the whole matter. Unfortunately the model hasn't been successful but WE are paying the price of the poor design and the malfunctioning of the electronic commands.

It helpfully beeps when left open, which is kind of funny because the design of the fridge and results in the draws either opening or being left open all the time. I get the feeling that the product team in charge of the buzzer installed it because the product team in charge of keeping the doors closed weren't doing their jobs well enough.

I've had it for about 3 weeks. On the plus side, it was more reasonably priced than competitors. It is working just fine. I have two complaints. First, the doors are easily left open, and closing one door may inadvertently result in the other door opening slightly. In a great example of dumb technology, the darn thing beeps when the door is open. I wish the designers had simply put in magnets or springs to insure the doors shut and stayed shut. I don't want it to instead constantly (yes, every day or so) remind me of its design failings! Also, the ice maker takes up a huge amount of space. You can easily turn off ice making and reclaim a bit of that space where the ice tray would go, but it would be nice to be able to remove the ice maker itself, so that the rest of the space could be reclaimed.

Rating provided by a verified purchaser

Love it! So versatile to have refrigerator/freezer/ice all in one! Quiet and easy to clean.

[This review was collected as part of a promotion.] This would be a great appliance if Kitchen aid would correct the problem with the drawers closing and with the intermittent sounding of a drawer open warning chime...particularly when the draw has been repeatedly checked and closed. We will be calling Kitchen Aid service as the two reset fixes are not reliable

Super convenient. Super cold. Quiet. It’s a great addition.

[This review was collected as part of a promotion.] I bought this about 5 months ago during a renovation. I initially had an issue with a faint skweeking problem on the freezer drawer. The repairman came out as soon as I contacted Kitchen Aid and the issue was resolved. I would like the interior of the drawers to look a little more finished but overall very happy with the purchase. The ice maker comes automatically however i also bought a KitchenAid ice maker so the ice maker in the freezer drawer was not needed. It is however nice to have should I need additional ice. For the most part it is turned off however. Very pleased.

[This review was collected as part of a promotion.] We bought this refrigerator a year ago. Since installation the refrigerator has constantly made a beeping noise indicating the drawer is open, but the drawer is not open. Finally, we had the repair service come out and they said it was the control panel. THe control panel was replaced and this did not fix the problem. Not happy with this purchase.

[This review was collected as part of a promotion.] The unit is very quiet! We love it! It is used primarily for a wheelchair-bound person who can't access our standard refrigerator, and for guests in our coffee/beverage area. The ice maker was a must. There was a screw frozen into our first batch of ice but it doesn't seem to have been important! The only issue we have is that the ice in the bottom freezes into one large block of ice; then the new ice overflows and gets pushed out behind the unit and sometimes keeps the drawer from closing. A person in a wheelchair can't reach in to clear the ice jamb. It would be nice if we could set it to not make so much ice that it overflows.

[This review was collected as part of a promotion.] Good choice, works perfectly,,highly recommended!!

Love it but handle on freezer is loose. Curious how to repair?? Nothing in manual.

Works great. Lights up when you open it. Lots of clear ice cubes produced.

[This review was collected as part of a promotion.] I purchased this for the entertainment part of my kitchen. It is a great place to store beverages and the ice machine makes entertaining a breeze.

Great unit, Home Depot makes it very easy to order appliances

[This review was collected as part of a promotion.] I’ve had two of these refrigerator/freezers installed in a recently renovated condo kitchen about two months ago. The plan was to maximize the counter space while providing adequate cold storage for 1 or 2 people. The drawers provide easy storage of fresh and frozen food. The design of the freezer drawer does not lend itself for some foods, like large frozen pizzas, but packages of veggies and meat store easily. The fridge drawer works well with the addition of plastic trays or baskets so small items can be stacked. Milk cartons and juice bottles fit upright. The reason for one star reduction was two fold. The ice maker is a space eater in the freezer. While handy if you use a lot of ice, it is slow to refill the bin. I only use one of the ice makers and turned the other off and use the ice bin to hold bags of frozen veggies. The mechanism that makes the ice takes up about 25% of the freezer drawer space. Previously this refrigerator/freezer was offered with the option of no ice maker. I would have used that option for one of the units, but it was not available at the time of purchase. The second reason for the one star reduction is the extremely cold refrigerator drawer(s). I set the refrigerator temperature to 42 degrees (warmest possible setting) to keep food from freezing in the fridge drawer. The drawers stay between 32 and 36 degrees. Meanwhile the freezer is running from -5 to 20 degrees when set at around zero. I used digital maximum/minimum thermometers to monitor the drawers for 2 months. Tweaking the freezer temp colder will cool the fridge drawer and freeze fresh food. These are not intended for long term frozen food storage, but are good if you are a regular small basket shopper.

Have had my kitchinaide undercounter frig freezer with ice maker. Perfect. Never had one problem with this appliance and it looks great in my small kitchen.

This fridge looks good and does function well for the most part. But, as noted by others, it’s alarm system is finicky. If you close the top drawer and forget to then give the bottom drawer a nudge to make sure it is snugly closed, odds are you will get an alarm in ten minutes or so. Sometimes even if you follow this two-step process, you still get an alarm. Frustrating. Please don’t just tell me you appreciate the feedback, give us a solution or tell us we are just outa luck.

We purchased this product along with a KitchenAid French door co8nter depth refrigerator wh3n we remodeled our kitchen in 2013. In 5 years we have spent nearly as much in repairs as it would cost to purchase the appliance new. We have had to replace the control board twice. We are also on our 3rd icemaker in the French door unit. I am so sorry that we ever purchased KitchenAid appliances. They are so unreliable.

How do I get the specs for the panels. I need to know what size panels to order. Help!!