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Customer Reviews for KitchenAid 6.0 cu. ft. Double Oven Gas Range with Self-Cleaning Convection Oven in Stainless Steel

Internet #205998253

Model #KFGD500ESS

Store SKU #1001378086

  • EVEN-HEAT True Convection helps keep the perfect temperature
  • 6.0 cu. ft. capacity, perfect for cooking multiple dishes at once
  • 5 burners provide the perfect range of power from 5000-17000 BTU

Customer Reviews

  • 4.6
    out of 1,041 reviews
  • 90% recommend this product
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Showing 1-30 of 1,041 reviews
Great Range
[This review was collected as part of a promotion.] Really enjoy the double oven. Didn’t realize what I was missing. Appears to be nice quality
by Sally C
    • Recommended Product
    Does not meet expectations!
    The upper oven failed to reach the set temperatures 6 months after purchase. I had warranty service and the oven temperature was reset by the serviceman. Four months later I had the same problem. This serviceman replaced a part. Three weeks later the oven again failed to reach the set temperature. I preheated it for 40 minutes and bumped up the temperature. Nope, not going there for me. Three failures in the first year tell me that I may have a lemon. I contacted Kitchenaid yet again and got this message "I am very sorry to hear you had to have service on the range. When one of our appliances fails to meet a customer's expectations it concerns us, as we take pride in the quality of our products. Since we are also consumers, we certainly understand your frustration. I am showing you are under an extended warranty with the dealer. You would need to contact them at this time. You are a valued KitchenAid customer and we appreciate the opportunity to address your inquiry." What? The "service" rep took no ownership of the problem, just shifted it to the company contracted by Home Depot. I don't feel like a "valued Kitchenaid customer" and while the service rep may have appreciated "the opportunity to address my inquiry" she sure failed to do so. I encourage anyone considering the purchase of this appliance to read the one-star reviews written by those who have had the stove for more than a few weeks. None of these reviews show a response from Kitchenaid. That should tell you a lot. I have purchased multiple stoves over my lifetime and each one of them lasted a decade to a decade and a half. The Kitchenaid did not last for one year. Are stoves covered by lemon laws? I plan to find out. Having said all this, Home Depot was a pleasure to deal with. I recommend them highly!
    by Disappointed
    Response from KitchenAidTeamAug 23, 2021
    Hello, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand
      2 people found this helpful
      Great choice!!!
      [This review was collected as part of a promotion.] We bought this about a month ago and have loved it so far. We have always wanted a two oven range and have found the right one. It cooks and looks great!!
      by Preacherman
        • Recommended Product
        Ordered Again
        [This review was collected as part of a promotion.] We moved, left range behind with new owner, remodeled new kitchen and purchased this model again as we liked it so much.
        by oldog54
          • Recommended Product
          Very happy
          [This review was collected as part of a promotion.] Very happy with this stove! It heats up quickly and cooks evenly.
          by CDub1212
            • Recommended Product
            oven igniter failed
            bought kfgd500ess05 2 1/2 years ago and the oven igniter just went out. i had a previous kitchen aid stove that i loved but the oven igniter would go out every few years. i bought this one thinking that they would have resolved the issue but here i am again. don't buy a kitchenaid oven unless you want to spend a few hundred bucks every couple of years to fix the igniter. cheaper if you do it yourself but still a pain...... Again look at something else....i will look at other stoves besides kitchenaid/whirlpool next time i buy another stove.
            by cookingguy
            Response from KitchenAidTeamJul 19, 2021
            Hey cookingguy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand
              2 people found this helpful
              Great features!
              [This review was collected as part of a promotion.] I bought this stove for my mother and I am so glad I did, we love how sleek it is and the inside is so beautiful that you just want to keep it clean. I love the power burner and how quick the oven heats up. Definitely recommend.
              by GreatDaughter89
                • Recommended Product
                Stainless steel issues
                We paid extra on our new home to upgrade appliances. Having the 2 ovens is nice, but the stainless steel surface scratches very easily, even with a paper towel or terrycloth dish towel. Very hard to clean.
                by Gsyoxjeso764dg
                  Burning
                  Have loved our range. But lately anything I put in the upper over burns on the bottom. Tried adjusting racks and it’s still doing it. Anyone else have this problem?
                  by LindaB
                    • Recommended Product
                    1 person found this helpful
                    Love having two ovens
                    [This review was collected as part of a promotion.] First thing I baked was two banana bread loafs to test for even heating. Passed with flying colors. Both loafs were baked to perfection. It is great to have two ovens. The smaller oven heats up quickly and is great for smaller items.
                    by Jmsl
                      • Recommended Product
                      Excellent oven
                      [This review was collected as part of a promotion.] I am totally satisfied with this double oven. My wife (a gourmet cook) even likes it. The fact that there are so many options like separate temps, timers, etc. gives a whole new meaning to cooking complete meals! Even for me (a novice).
                      by Bmovegas
                        • Recommended Product
                        Excellent Value
                        [This review was collected as part of a promotion.] We were able to get 16 years out of our Whirlpool Range. Out KithenAid Range appears to be of excellent quality. The power burner boils water for pasta quickly. The griddle does a really nice job of even heating and pancakes are a breeze for a hungry crowd. The burner knobs have a substantial feel to them. The finish is easy to keep clean. I would like to see a raised porcelainized orange peel like texture so that pans slide more easily on the grates. That would also reduce scratching of cookware bottoms.
                        by Das Keukenmeester#1
                          • Recommended Product
                          I love the looks of the range, very commercial looking....
                          I love the looks of the range, very commercial looking. I love how quickly the top cooks but I am not pleased with how HOT the knobs get....I have to get a pot holder for the bigger burner it gets so hot to touch. I don't really like how the top oven cooks. It burns the bottom of my biscuits and the top on them are too light.
                          by DEBORAH
                          • Verified Purchase
                          2 people found this helpful
                          Love the double oven
                          [This review was collected as part of a promotion.] I absolutely love the double oven. It preheats so much faster than our old single oven. I also love the burner layout with the griddle plate. So perfect.
                          by CJSM
                            • Recommended Product
                            Rating provided by a verified purchaser...
                            Rating provided by a verified purchaser
                            by HomeDepotCustomer
                            • Verified Purchase
                            High quality and installation was easy to install and instructions...
                            High quality and installation was easy to install and instructions for use are simple. Wish I could have gotten it in chrome or black, but just happy to find one at this point!
                            by BRET
                            • Verified Purchase
                            Features & Finish
                            [This review was collected as part of a promotion.] Exterior Finish I wanted white enamel due to it's wonderful ability to hide fingerprints, f o r e v e r. I don't know what the formula is that KitchenAid used on this model, all I can tell you is that it's not the same quality as every stove I've owned in the past. They've chinsed a little on the stove exterior coating in order to put the money into things like the nearly smudge less oven door handles (love), substantial oven speed racks (also love), and the impressive royal blue enamel oven interior (dare I say is as visually striking as a brand new sports car). So I've given up quality, smooth, glass like enamel, for beefier oven racks? Burner sizes do not efficiently heat (fit under) traditional 2 and 3 quart sauce pans. The left front burner is too big, the medium right front burner is still too big, and both back burners are: 1. Bad design flaw; poor location, set back too far and too close to the stoves' back panel). 2. Dual simmer burners? The back burners seem like a good fit for a small egg skillet, but I don't want to cook my eggs on a rear burner, and the medium size (front right) burner once again is too big for a small skillet. Knobs - Easy to read. *Very responsive, easy to turn. The only immediate drawback I've found is I accidentally bumped one and it turned on the gas, while I caught the mishap without incident, I've never had that happen before with any stove. The plastic ring around each knob is attractive now (clear and translucent), but I believe all 5 knob rings will turn yellow over time. My kitchen is very sunny and they're probably not made with UV resistant material, again poor design choice, but attractive in the short term. Grates: Are sturdy cast iron, but not a quality finish. Think about your cast iron skillet, how smooth and seasoned it is -- these ARE NOT even close. More like a fingernail emery board, a very fine rough finish. I haven't had the need to scrub them yet, but I've decided if they become a pain, I'll just spend the extra money to have them enameled locally. These are 2 part grates, a left and a right. Cumbersome and heavy compared to traditional, smaller grates. I no longer just grab an oven mitt to pick up a hot grate in order to quickly wipe up a spill. That good little habit has been obliterated by having to wait until everything is cooled off before picking up 1 side with both hands, setting it aside, washing/rinsing the area, then once again, using both hands to replace it, then repeating for the opposite side if needed. Not a deal breaker, but not an advantage either. Ovens: Followed some good advice, don't use the convection setting while baking bacon! I used the upper oven for my bacon baking experience. It did well but need better splatter screen coverage. I waited until the oven was cool then wiped it with simple soapy water and rinsed to remove the bacon grease splatter. I'm still not sure what type of cleanser to use for the oven, the recommended cleaner has mixed results. Over all, I'd say I'm mostly happy with my purchase (thus far). It's a new install (March 2021). I've used upper/lower ovens, but not the convection. This unit seems to have quite a few trade offs. Function over quality. For me it ticked most of the boxes I was looking for. I just hope it was worth spending 3 times as much money vs my more conventional 2nd choice.
                            by Millwright*wife
                              • Recommended Product
                              Love the smaller upper oven
                              [This review was collected as part of a promotion.] Reaches temp and holds temp to cook well! And looks great as well!
                              by Pmaurin1
                                • Recommended Product
                                Excellent performance.
                                [This review was collected as part of a promotion.] I love the double ovens and the center griddle. The top oven is great for warming and reheating.
                                by Alyp
                                  • Recommended Product
                                  Love the Range!
                                  [This review was collected as part of a promotion.] Love my new range! Especially the smaller upper oven. Being single, I hate to heat up the entire oven and this is perfect! The burners are great! My last gas range went from nothing to high with no noticeable difference in between.
                                  by KS Pearl
                                    • Recommended Product
                                    Needs a few improvements
                                    [This review was collected as part of a promotion.] We have been using our new oven for a few months now. A few things I have noticed that need some improvements. The first thing is the front left burner does not easily ignite. We almost always have to re-ignite it and then it over flames. All of the other burners ignite easily so I’m not sure why this one has trouble. The other thing is that their does not seem to be enough stainless steel protection on the front panel where the burner knobs are. Due to the over flaming bursts, there is a spot on the front panel where the stainless finish is coming off. The timer on the oven does not go off until you turn it off. It goes off once and shuts off. I don’t like this feature. Other than these faults that could use improvement, we do love the oven but for as much as I paid I would expect a bit more quality.
                                    by Schurchie
                                      • Recommended Product
                                      Love the double ovens!
                                      [This review was collected as part of a promotion.] I’m totally excited about the double ovens. I’ve just used the smaller one as I’m only cooking for 2 but can’t wait to try out the larger around the holidays! Not to mention, it’s just pretty to look at! A bit of advice.....this thing weights a TON so make sure it’s where you want it because it’s not moving easily if you need move it a little to the left or right.
                                      by Rgray
                                        • Recommended Product
                                        Love my double convection oven
                                        [This review was collected as part of a promotion.] So many options to cook everything perfectly. Looks so clean and modern in my newly remodeled kitchen. Love it!
                                        by Mombrink
                                          • Recommended Product
                                          Great features
                                          [This review was collected as part of a promotion.] Bought this after my last oven broke, and I'm SOOO glad I have a gas range again AND have my double own feature still! Stove top is a bit harder to clean than expected but still 100% manageable!
                                          by Lorn
                                            • Recommended Product
                                            Fantastic oven!
                                            [This review was collected as part of a promotion.] I could not be happier with this fantastic stove! The surface is easy to clean and it's a great benefit having two ovens in one.
                                            by ToVo
                                              • Recommended Product
                                              Nice looking! Sophisticated
                                              [This review was collected as part of a promotion.] love the features. Nice upgraded look. Beautiful colored interior
                                              by Martha ell
                                                • Recommended Product
                                                Beautiful workhorse in a compact package
                                                (This review was collected as part of a promotion.) We bought this to replace a defunct old electric stove. It is super robust. The whole thing seems to put out less heat (or slower heat?) than our old range (cook top and both ovens), but I think the old range might have been too hot. Pros: - double oven lets you cook lots at once, or only heat up a little space - roomy cook surface - doors feel robust -smooth operation on doors, shelves, and controls - it’s real pretty - intuitive buttons - lots of options for baking (more that I have used to their full capacity just yet) - gentle heat Cons: - stainless steel beneath cook grates scratches easily (I had read this and thought I could be more careful than everyone else, but no. I have scratches. They aren’t terrible, and a range is essentially a tool, but still...) - super gentle heat, especially on the griddle. I find the whole range runs a little cool...especially the griddle on the cook top (there is a lot of space between the burner flame and pans. It heats eventually, but it takes a long time. This is a plus if you are patient and want perfectly golden food, but not so great if you’re trying to get pancakes on the table in a hurry.) - not easy to keep clean-looking - broil function in top oven is not even, but if you like open flame toasting, it’s kinda like camping.
                                                by BethAnn13
                                                  • Recommended Product
                                                  Great features!
                                                  [This review was collected as part of a promotion.] I just love my new stove!! It’s so nice and easy to use and keep clean.
                                                  by
                                                    • Recommended Product
                                                    Best oven I have ever owned
                                                    [This review was collected as part of a promotion.] We bought this and could not be happier. Works great land looks even better
                                                    by Jeff56
                                                      • Recommended Product
                                                      The reason I gave it four stars and not five is because of the grates on the top. There are only ...
                                                      The reason I gave it four stars and not five is because of the grates on the top. There are only two grates and they are heavy to move, but I understand that there needs to be only two grates because of the fifth (middle) burner needing to be held up by the two grates. Maybe a redesign of the grates could be made to four (instead of two) making sure that the four would hold the middle plate secure. I absolutely love the small oven and have used it many times. I also like that the racks pull out so that you don't have a problem getting the dish out of the oven without spilling or burning your arm/hands. Haven't used the self-cleaning oven option yet.
                                                      by Wooden
                                                      • Verified Purchase
                                                      • Recommended Product
                                                      Showing 1-30 of 1,041 reviews