This has to be THE worst appliance I have owned in my 35 years as a home owner. I was initially so impressed by this machine, my first dishwasher, BTW in my whole life. Well, the honeymoon ended early on, about 3 months after I started using it. I noticed rust spots on the floor of the machine. I thought that was odd, it's stainless steel, why is it rusting. Luckily, I had taken the Home Depot 5 year extended service plan so I talked to the person who sold it to me and called the number. KitchenAid/Whirlpool was responsive, they contacted a local repair person who came out fairly quickly. He was also a little baffled by the rust. He managed to clean some of it off but then said I would have to start using a product called "Affresh" that would help with what I guess is a high mineral content in my "city" water. I have no issues with the water in my toilets or sinks, just this dishwasher. So, the guy ran a cycle with the product and a cup of white vinegar and it looked much better afterward. That was in March 2018, I bought the unit in September 2017 and it was installed in late October 2017. Well, we are now in August 2018 and the left roll out track of the upper rack snapped off one day as I was emptying out clean plastic bowls. So, here I am, with a full upper rack of mostly plastic dishes and I have to hold up the rack as I yell to someone in the house to help me. There is rust all over this roll out bracket thing. Ridiculous, especially since I have continued to use the Affresh product every other month at least. So, my husband managed to disengage the whole rack and it has been sitting in the garage for almost three weeks. When I called again for service, I could tell they were not at all surprised and told me they had to order parts. Well, it is repair day, I have been waiting since noon and it's now 5:30. The guy has 30 minutes to get here or he will NOT be in the window!
All I can say about KitchenAid is I had one of their refrigerators and it worked well for about 7 years, then it had issues for the rest of its life. I really had high hopes for this dishwasher. It is extremely quiet. I feel it washes the dishes well. Another reviewer said the 3rd rack was a waste, VERY true. Nothing fits up there! And they were right, it doesn't clean anything, I took it out after about a month. My feeling is that KitchenAid sacrificed quality to make the machine quiet. Ridiculous. Since all these problems started, I have been to several open houses and looked at dishwashers. Fridgedaire looks good, so does GE. Both their upper racks had very sturdy roll out mechanisms with actual roller wheels, not these metal sliding things that are just so cheap. What a disappointment. I feel I may have to replace this dishwasher within 5 years. I think I am done with KitchenAid for any and all appliances.