Customer Reviews for KitchenAid Top Control Tall Tub Dishwasher in Stainless Steel with Stainless Steel Tub, 43 dBA

Internet #205397273

Model #KDTM354DSS

Store SKU #1001066942

Store SO SKU #1000284670

  • Quiet at only 43 dBA per IEC standards
  • Clean Water Wash continuously cleans wash water for great results
  • Fan-Enabled PRODRY delivers superior drying without rinse aid

Customer Reviews

  • 4455 Customer Reviews
  • 4.6 out of 5 stars overall
92% of customers recommended.
Overall Ratings
5star-icon(3369)
4star-icon(663)
3star-icon(140)
2star-icon(59)
1star-icon(224)
Attribute Ratings
EnergyEfficiency
4.2
Features
4.3
Quality
3.4
Value
3.3
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Only 2 wheels remain
Customer review from logo
We bought this dishwasher and loved it. It was the highest rated dishwasher available at the time of purchase. In less than a years time, about 8 months, a wheel fell off the bottom rack. About a month later we lost another wheel, then another, then another! In about three months 6 of the 8 wheels have fallen off the bottom rack. Now the bottom rack has to be lifted and guided or it falls off the track. It is run daily, we do not overload it as all pots, pans, and lids are hand washed so it's mostly plates and plastic bowls in the bottom rack. The problem is that it's all plastic. We have ordered 4 new sets but need to order another 4 to get us through the next year. It is very quiet but with most modern dishwashers, it takes forever to wash a load, it doesn't handle heavily soiled dishes, and it does not dry them if you do not open the door fast enough after its finished the cycle. The washing issues are due to Energy Star compliance.
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Buyer Beware
Features :
4
Energy efficiency :
4
Quality :
3
Value :
3
Buyer beware. This dishwasher is quite and cleans well. But that is where the quality Stops on this dishwasher. The bottom wheel assembly on the bottom rack will wear out in 2 1/2 years. At the cost of $38 dollars per wheel assembly. And yes all wheel assemblies will need to be replaced. Then at the 3 1/2 year period the water pump will fail and flood your home. The appliance tech told me that it failed because we did not use the product affresh. You have got to be kidding me. We had a contractor grade Jenn Air dishwasher that lasted eleven years. Also with a name like affresh. Is misleading, like it makes everything smell fresh. Make no mistake about it. Now days things last 3 to 5 years and goes to the landfill. So much for being environmentally friendly!!
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Response from KitchenAidTeamJanuary 22, 2020
Hello Curtis, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand
Buyer Beware
Features :
4
Energy efficiency :
4
Quality :
3
Value :
3
Buyer beware. This dishwasher is quite and cleans well. But that is where the quality Stops on this dishwasher. The bottom wheel assembly on the bottom rack will wear out in 2 1/2 years. At the cost of $38 dollars per wheel assembly. And yes all wheel assemblies will need to be replaced. Then at the 3 1/2 year period the water pump will fail and flood your home. The appliance tech told me that it failed because we did not use the product affresh. You have got to be kidding me. We had a contractor grade Jenn Air dishwasher that lasted eleven years. Also with a name like affresh. Is misleading, like it makes everything smell fresh. Make no mistake about it. Now days things last 3 to 5 years and goes to the landfill. So much for being environmentally friendly!!
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Poor Reliability - Don't buy this dishwasher
Features :
4
Energy efficiency :
3
Quality :
1
Value :
1
This dishwasher worked well for 2.5 years before failing catastrophically. Three weeks ago, there was almost no water flow into the dishwasher and very dirty dishes. We took the dishwasher apart and found a very fine mesh filter covered with food particles. (See picture below.) The filter is supposed to be self-cleaning and is part of the pump. The filter can only be accessed by uninstalling the dishwasher, turning it on its side and taking apart the dishwasher and pump unit. We cleaned the filter off and reinstalled everything. The dishwasher worked well for 3 wash cycles and then the filter plugged again. We cleaned the filter again. The dishwasher worked for 5 wash cycles this time and then the stopped cleaning the dishes even though we rinsed all the dishes before loading. We just took it apart again and the filter is plugged again. We don't know why this is happening and KitchenAid has not been helpful. Also, last summer the top rack broke and dropped onto the lower rack. It is only connected to the sliding rails with plastic clips which became brittle and broke. Don't buy this unit! It is very poorly designed and unreliable. Two major failures in under 3 years is too much! We will never buy a dishwasher again that doesn't have a filter that can be cleaned from the inside of the dishwasher.
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Response from KitchenAidTeamDecember 16, 2019
Hello MidlandCustomer, thank you for your review. We sincerely apologize for the concerns with your dishwasher and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand
The product is two years old. The track that holds the top rack in place failed the other day. ...
Features :
4
Energy efficiency :
3
Quality :
1
Value :
2
The product is two years old. The track that holds the top rack in place failed the other day. The 4 tiny spot welds that hold the track together just rusted away and one side of the top rack fell into the lower rack . Called KitchenAid and was told the warranty has expired... WOW, just barely two years old! This is clearly a defect in my opinion. This should not rust out that fast or at all. Needless to say, we are very disappointed with KitchenAid as this was a top rated dishwasher on Consumer Reports too and we certainly expected to get more than two years use out of it. As is now, the top rack is not functional, so half of the washer is useless. We'll be steering clear of KitchenAid products.
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Response from KitchenAidTeamDecember 2, 2019
Hello Defective. We sincerely apologize for the concerns with your KitchenAid® Dishwasher and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand
Great dishwasher. So quiet you don't even know it's on. The dishes are spotless, it holds a lot...
Great dishwasher. So quiet you don't even know it's on. The dishes are spotless, it holds a lot of dishes and is easy to load. I love it.
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Toccoa. GA
Love the Quiet!
Customer review from logo
I bought this dishwasher to replace an old KitchenAid . I couldn't be happier with how quiet it is and the sleek design. Did I mention that it cleans the dishes really well? [This review was collected as part of a promotion.]
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Forked River, NJ
Super Silent
Customer review from logo
We bought our KITCHEN AID DISHWASHER a month ago and absolutely Love it !! It is so quiet that you don’t even know if is on. The dishes are squeaky clean. Glasses sparkle. [This review was collected as part of a promotion.]
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KitchenAid Top Control Dishwasher SS Tub 43dba is awesome and super quiet. Can actually have a co...
KitchenAid Top Control Dishwasher SS Tub 43dba is awesome and super quiet. Can actually have a conversation in the kitchen. Did loads of homework on dishwashers and decided on this unit. For the 39dba units that they had out there, did not think it was worth the extra many $$$$. So far so good, cleans everything I threw at it. Mine has a handle where I can handily hang a dishtowel. Like the controls inside. The only thing is the fingerprints. Likes to hang on to those! Purchased the 3 year warranty with KitchenAid/Whirlpool just in case. We will see in a year or two how it does. So far, I really love it!!
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Fredericksburg, VA
Super Quiet and cleans very well.
Customer review from logo
This is the quietest dishwasher I have ever owned. It cleans very well and the pro scrub and pro dry work well. I love having the hidden controls but also the visible digital display on the door letting you know whether it’s washing or clean. [This review was collected as part of a promotion.]
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