We ordered 2 sets of doors, pre-stained, for curbside pick up. Framing is crooked (by 1/4") on one sets, and on both sets the stain bleed so bad under the protective coating on the windows. We spent most of a day scraping stain off & removing plastic from under the cross bars. For what we spent having these pre-stained, we could have done it ourselves in 1/2 the time & w/o the headache. Curbside was a joke & we ended up collecting them ourselves & loading them on our own (we are older)
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Response from Krosswood DoorsNov 13, 2023
Hi there. We are sorry to hear of your experience with your door. Please reach out to our customer service team and we would be happy to assist you.
Aug 4, 2022
Unfilled knots
The door had multiple large unfilled knots including on the astragal that could not be filled due to carving on the astragal. We returned it and ordered a different type.
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Response from Krosswood DoorsAug 5, 2022
We're sorry to hear that you had a poor experience. Each door is unique in terms of knots, grain pattern, etc.
Verified Purchase
Apr 1, 2022
Nice doors
Nice doors - unstained doors in picture
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Verified Purchase
Jun 17, 2020
We stained the these doors and it came out wonder full..so love my doors....They look great .....
We stained the these doors and it came out wonder full..so love my doors....They look great .....
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Response from Krosswood DoorsJun 22, 2020
We love to hear that you love these doors. Enjoy!
Verified Purchase
Recommended
May 29, 2020
The doors were really nice. The framing and packaging were very poor. The screws that they put in...
The doors were really nice. The framing and packaging were very poor.
The screws that they put in the frame to hold the doors closed were so far off center that the doors opened in shipping
and broke chunks off the top of the door. The frame was out of square and difficult to work with.
Had to do a lot of repair, looked good after stain and install. see the attached.
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Response from Krosswood DoorsJun 1, 2020
We are sorry to hear that your doors were damaged in transit. Please contact customer service to assist you.
Verified Purchase
2 found this review helpful
Mar 29, 2020
Plastic was put on UNDER the crossbars and the plastic will not come off!
These stained beautifully. We left the plastic protection on the glass while staining and clear coating. Then, I went to take off the plastic from the glass... TERRIBLE! The plastic will not come out from under the wood crossbars. There are tiny pieces of clear plastic sticking out from under the wood and I’ve been working on one side of one door for over an hour. I will NEVER be able to get all the plastic off. The plastic was put around the glass and then the wood crossbars went over it. This is insane. I’ve spent hours on these doors and trying to get in my new house for the appraisal and now this. This is ridiculous. Do not buy these with glass in them.
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Response from Krosswood DoorsMar 30, 2020
We are sorry that you are struggling to remove the plastic. We recommend using a razor blade around the crossbars. It makes it very easy to come off.
2 found this review helpful
Mar 29, 2020
Plastic was put on UNDER the crossbars and the plastic will not come off!
These stained beautifully. We left the plastic protection on the glass while staining and clear coating. Then, I went to take off the plastic from the glass... TERRIBLE! The plastic will not come out from under the wood crossbars. There are tiny pieces of clear plastic sticking out from under the wood and I’ve been working on one side of one door for over an hour. I will NEVER be able to get all the plastic off. The plastic was put around the glass and then the wood crossbars went over it. This is insane. I’ve spent hours on these doors and trying to get in my new house for the appraisal and now this. This is ridiculous. Do not buy these with glass in them.
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Response from Krosswood DoorsMar 30, 2020
We are sorry that you are struggling to remove the plastic. We recommend using a razor blade around the crossbars. It makes it very easy to come off.
3 found this review helpful
Apr 3, 2024
The doors are beautiful! Exceeded my expectations!
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Response from Krosswood DoorsApr 3, 2024
Hi Sabrina! Thank you for taking the time to write us a review. We are so glad that you love your door and hope that you enjoy it for years to come!
Verified Purchase
Dec 27, 2023
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Verified Purchase
Nov 15, 2023
Very nice looking doors. Count on a few hours for clean up of stain on the glass and for the plastic that gets between glass and wood.
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Response from Krosswood DoorsNov 20, 2023
Thanks for the feedback!
Verified Purchase
Nov 2, 2023
awful customer service
Called to cancel after one hour. You all are now shipping a product i dont want. Could have been avoided.
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Response from Krosswood DoorsNov 3, 2023
We are so sorry that this was not a positive experience. Please reach out to our customer service team to see what we can do to make this better for you.
Recommended
Nov 2, 2023
awful customer service
Called an hour after order was placed and now have to wait for a return. Dont want these. You all are incompetent to no end...
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Response from Krosswood DoorsNov 3, 2023
We are so sorry that this was not a positive experience. Please reach out to Krosswood's customer service team to see what we can do to make this better for you.
Recommended
Aug 23, 2023
Beautiful and solid.
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Response from Krosswood DoorsAug 23, 2023
We are so glad you are happy with your purchase!
Verified Purchase
Jul 21, 2023
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Verified Purchase
Jun 29, 2023
I can't wait for my hubby to install the french doors in our home remodel. They are beautiful.
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Response from Krosswood DoorsJun 30, 2023
We are so glad you are happy with your doors. We would love to see pictures once they are installed!
Verified Purchase
May 25, 2023
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Verified Purchase
Mar 29, 2023
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Verified Purchase
Feb 18, 2023
Order without stain!
Like many other reviewers, we ordered put-stained doors. What a mess! Stain was everywhere! The plastic on the glass was under the divides and impossible to remove. They send you a cute video telling you how easy it is to remove the plastic. Why don’t they remove the plastic before sending, after staining, and simply rewrap the entire door, if it’s so easy to remove?! If I order stained doors, I shouldn’t have to spend several hours cleaning stain off the glass!
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Response from Krosswood DoorsMay 10, 2023
Thank you for the feedback. We will take your comments under consideration as we continue to improve our quality control processes.
Jan 9, 2023
You are better off getting the unfinished version
The shipping and packaging was fine and it came with plastic film on both sides of every window, which I would think was to protect the windows from paint or scratch. However when we removed the plastic film there was stain dripping on every single window. I don't even know how they managed to get it under the plastic film, maybe if they just dipped the whole door in stain. Anyway we spent another 2-3 hours just scratching the stains off and washing the windows.
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Response from Krosswood DoorsMay 5, 2023
Hi Dany, thank you for the feedback. We will take your comments under consideration as we continue to improve our quality control processes.
Dec 28, 2022
The wood has a lot of knots, and gouges in...
The wood has a lot of knots, and gouges in it not very happy about that
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Response from Krosswood DoorsMay 5, 2023
Hi Roland, Knotty Alder wood is a very rustic wood species that includes knots to add to its charm. We are sorry you weren't happy with your purchase.
Verified Purchase
Apr 27, 2022
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Verified Purchase
Mar 22, 2022
Seems to be a very well built door. Was able...
Seems to be a very well built door. Was able to finish it with very minimal prep. Happy customer
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Verified Purchase
Nov 9, 2021
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Nov 5, 2021
office french doors
Perfect door for entry into office - would recommend and planning on buying again when we finish basement
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Response from Krosswood DoorsNov 8, 2021
Thank you for your review of Krosswood Doors. We wish you well on your project.
Recommended
Oct 29, 2021
Outstanding quality!...
Outstanding quality!
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Response from Krosswood DoorsOct 29, 2021
Thank you for your review of Krosswood Doors!
Oct 23, 2021
Great product
Absolutely love these doors
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Response from Krosswood DoorsOct 25, 2021
Thank you for your review of Krosswood Doors. We wish you well on your project!
Verified Purchase
Recommended
Jul 27, 2021
I purchased 2 sets of these French doors. They are...
I purchased 2 sets of these French doors. They are beautiful and well made.
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Response from Krosswood DoorsJul 27, 2021
Thank you for your review of Krosswood Doors. We'd love to see pictures once they are installed. You can tag us on social media or send images to info@krosswood.com
Verified Purchase
Jul 22, 2021
The door was unwrapped, full of gauges and deep knots....
The door was unwrapped, full of gauges and deep knots. I never took it home. Very disappointed seeing how I waited a long time for delivery.
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Response from Krosswood DoorsJul 23, 2021
We are sorry you had a bad experience with Krosswood Doors. Our Knotty Alder doors do come with the natural knots in the wood as part of our unique rustic design. If there was damage in shipping, the door can be replaced. We ship out our doors fully packaged and protected on an A-frame pallet. If it was unwrapped, that was done in transit. We are working with shipping companies and Home Depot to try and make sure this stops happening.