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Customer Images (12)
  • Product has many manufacturing defects
  • August 22, 2012

I have bought 2 of this sets, the first one had an issue with locking, when the outside lever was pushed, it would wrongful unlock the door without a key. The second set had a machining issue, one screw would go only 1/5 of the way and the second only half way. Kwikset needs to improve their quality control, their products are priced at a premium, and there is no excuse for consistent manufacturing issues.

Pros Beautiful Appearance Cons Quality, manufacturing issues

MogaHandyMan

26 out of 26 people found this helpful
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By: MogaHandyMan
  • Junk
  • May 07, 2015

Purchased less than a year ago, within the first 6 months the thumb latch on the exterior side of the door quit working. Called the manufacturer and sent in the pictures they required, never once have they responded. Since then I have contacted them three times and each time it goes nowhere. I am a carpenter by trade and have installed many lock-sets and dealt with many manufacturers but this is by far the worse...

Pros Easy to Install, Stylish Cons Not Durable, customer service
  • Pro

Jkopp

Orland Park Il.
45 to 54, Male
17 out of 17 people found this helpful
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By: Jkopp
  • Beware
  • December 23, 2013

Easy to install myself, easy to re-key and looks great. Highly recommended based on all that and seems like a great value But before you buy one of these, do a web search on "defeat smart key" and check out the videos of how to beat this lock in 10 seconds. I didn't find any manufacturer responses talking about how this problem has been addressed.

Pros Easy to Install, Stylish
  • DIY

Dan

Boulder, CO
35 to 44, Male
15 out of 15 people found this helpful
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By: Dan
  • I successfully installed my Montara Satin Nickel Handleset with Dead bolt. Installation was easy...
  • April 09, 2018

I successfully installed my Montara Satin Nickel Handleset with Dead bolt. Installation was easy. Handleset looks GREAT!...pics provided. Unfortunately, the supplied KEYS that accompanied the Handleset do not work the locks. (I'm not talking about any rekeying procedures here.) I am saying that it appears Kwikset provided the incorrect set of original keys for the doorlocks. Unbelievable...

Video & Photo

  • DIY

Jomad

7 out of 7 people found this helpful
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By: Jomad
  • Classic, elegant, quality
  • February 08, 2014
  • Recommended Product

We were desperate to find a lock with deadbolt and keyed knob and it was challenging to find, especially in a style we liked in and brass. We got a kwikset smartkey lock for the back door too and when my husband went to set the keys the front door lock was defective. He called kwikset and they quickly sent out a new one. We are very happy with it.

Video & Photo

  • DIY

Beth

7 out of 7 people found this helpful
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By: Beth
  • Cheap finish
  • January 09, 2013

Lock seemed good and the quality of the metal felt good but it has a cheap plastic coating that chipped during installation. Never happened before. Go easy...

  • DIY

TragicBus

7 out of 7 people found this helpful
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By: TragicBus
  • This set was extremely easy to install. It is sturdy and looks very nice. The best feature was th...
  • March 16, 2017
  • Verified Purchase & Recommended Product

This set was extremely easy to install. It is sturdy and looks very nice. The best feature was that I was able to keep my old key because this lock has the Smartkey option. I've had it for almost a month now and it's met and exceeded all of my expectations. I Loved it, I would definatley recommend it to anyone.

Video & Photo

HomeDepotLoyal

6 out of 6 people found this helpful
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By: HomeDepotLoyal
  • Door and Smartkey Handset
  • December 08, 2015
  • Recommended Product

It is working smoothly. I had a contractor install it. I am very pleased with it.

Pros Durable, Easy to Install, Nice Design

Video & Photo

  • Pro

Waldo

Morgantown
55 to 64, Male
5 out of 5 people found this helpful
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By: Waldo
  • defective
  • October 22, 2013

Internal locking mechanism was defective. Had to go to a locksmith and purchase a new one to be inserted with the new knob and handset.

Pros Functional Cons Quality, not functional
  • DIY

ralph

Georgia, USA
65 or over, Male
5 out of 5 people found this helpful
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By: ralph
  • a perfect match to our new door
  • December 18, 2012
  • Verified Purchase & Recommended Product

this was the easiest part of the project. the instructions were clear and installation was simple. the feel and finish on this lock set are great. used the key from our back door and the kwik set feature, so now the front and back doors are keyed the same. so easy.

Pros Beautiful Appearance, Easy to Install, High Quality

TRToledo

5 out of 5 people found this helpful
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By: TRToledo