I have bought 2 of this sets, the first one had an issue with locking, when the outside lever was pushed, it would wrongful unlock the door without a key. The second set had a machining issue, one screw would go only 1/5 of the way and the second only half way.
Kwikset needs to improve their quality control, their products are priced at a premium, and there is no excuse for consistent manufacturing issues.
Purchased less than a year ago, within the first 6 months the thumb latch on the exterior side of the door quit working. Called the manufacturer and sent in the pictures they required, never once have they responded. Since then I have contacted them three times and each time it goes nowhere. I am a carpenter by trade and have installed many lock-sets and dealt with many manufacturers but this is by far the worse...
Easy to Install, Stylish
Not Durable, customer service
Easy to install myself, easy to re-key and looks great. Highly recommended based on all that and seems like a great value
But before you buy one of these, do a web search on "defeat smart key" and check out the videos of how to beat this lock in 10 seconds. I didn't find any manufacturer responses talking about how this problem has been addressed.
I successfully installed my Montara Satin Nickel Handleset with Dead bolt. Installation was easy...
April 09, 2018
I successfully installed my Montara Satin Nickel Handleset with Dead bolt. Installation was easy. Handleset looks GREAT!...pics provided. Unfortunately, the supplied KEYS that accompanied the Handleset do not work the locks. (I'm not talking about any rekeying procedures here.) I am saying that it appears Kwikset provided the incorrect set of original keys for the doorlocks. Unbelievable...
We were desperate to find a lock with deadbolt and keyed knob and it was challenging to find, especially in a style we liked in and brass. We got a kwikset smartkey lock for the back door too and when my husband went to set the keys the front door lock was defective. He called kwikset and they quickly sent out a new one. We are very happy with it.
This set was extremely easy to install. It is sturdy and looks very nice. The best feature was th...
March 16, 2017
Verified Purchase & Recommended Product
This set was extremely easy to install. It is sturdy and looks very nice. The best feature was that I was able to keep my old key because this lock has the Smartkey option. I've had it for almost a month now and it's met and exceeded all of my expectations. I Loved it, I would definatley recommend it to anyone.
this was the easiest part of the project. the instructions were clear and installation was simple. the feel and finish on this lock set are great. used the key from our back door and the kwik set feature, so now the front and back doors are keyed the same. so easy.
Beautiful Appearance, Easy to Install, High Quality