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Customer Reviews for Kwikset Aura Satin Nickel Single Cylinder Electronic Bluetooth Keypad Smart Lock Deadbolt featuring SmartKey Security

Internet #309958326

Model #99420-001

Store SKU #1004484030

  • AUTO-LOCK SECURITY: Set duration to lock doors automatically.
  • SMARTKEY SECURITY TECHNOLOGY: Protects against unwanted break-ins
  • KWIKSET APP: Lock or unlock your door through the Kwikset app

Customer Reviews

  • 4
    out of 2,994 reviews
  • 69% recommend this product
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Showing 1-30 of 2,994 reviews
I started with KWIKSET SmartCode 260. Returned it for this one, because I wanted the Wi-Fi feature. Worked good for about a month. Now, it frequently looses the Wi-Fi connection and the battery life is less than 45%. I can only get it to reconnect to Wi-Fi by removing and reinstalling the batteries. This makes this deadbolt a pain in the butt. Should have kept the SmartCode 260.
by
Response from KwiksetApr 5, 2024
Hello HomeDepotCustomer,

Your experience with our product is very important to us. The batteries can drain quicker than expected due to your lock's installation, router type, and distance from the lock. Check that the door is properly aligned and the cable is routed and stored correctly. Resistance to both locking and unlocking because of door misalignment will reduce both motor and battery life. For better Wi-Fi coverage within the home, please investigate using a mesh Wi-Fi network where several endpoints are deployed to provide the best Wi-Fi coverage. Call our support team at 1-800-327-5625 for additional help if needed.

Thank you,
Kwikset kwikset
  • Verified Purchase
- I chose the lock because of having key lock, key pad, mobile app and smart lock capability. - Overall build and material is good - Instructions and installation was straight-forward. - Mobile application isn't very good, and had problems which caused 2-3 reinstalls and accounts to be made before the lock was was properly acknowledged and associated with the house. What made this somewhat tolerable was the ability to reset back to factory settings each time. - Functionality is average. The lock also didn't perform auto-adjust to determine bolt depth into the door frame, causing a long loud beep and a "jammed" error in the mobile app. After 3-4 attempts of performing auto-adjust function, rather than go through the hassle of returning, getting another, or working with manufacturer, I simply drilled an extra 1/4" into door jam and resolved the problem.
by
Response from KwiksetApr 11, 2024
Hello Colorado_Stark,

Thanks for taking the time to share your feedback. We're thrilled to hear you got your Halo in working order. Please know that if any questions or concerns should come up, we are here to help you: https://www.kwikset.com/support/customer-service

Thank you,
Kwikset kwikset
  • Verified Purchase
Nice deadbolt
I like that it’s set up to work with different style doors and different sized holes, that it can be rekeyed. I did have an issue rekeying it, followed instructions exactly and have done many in the past. But I called the customer service line and they were mostly helpful. Hung up with them and a few minutes later it was working fine. The app was great for setting up the Bluetooth and setting the code. Would definitely buy it again.
by
    • Recommended
    You won’t get more than 2 years use
    Do not spend your hard earned dollars on this lock. By 2 years the motor stops working. You call Kiwi 800 number and they will apologize that the motor stopped working and the lock is out of warranty. Just horrible not for over $200
    by
    Response from KwiksetFeb 6, 2024
    Hello KayKay,

    Your Halo lock comes with a Limited Mechanical and Finish Warranty, along with the 1-Year Electronic Warranty. If there's any further help we can provide or questions we can answer, please contact our Support Team here: https://www.kwikset.com/support/customer-service

    Thank you,
    Kwikset kwikset
      1 found this review helpful
      Programming instructions are very easy to follow. Capability to easily change codes and provide temporary codes is great.
      by
      • Verified Purchase
      It was fun for the family when it is working
      Each of the family member enjoyed the finger print process. The experience was wondeful when the lock was working. We even show off to our guests. Until it break down, drain battery. We had it installed twice. replaced by manuafature at one time. Now we took out of the battery and use it a manual lock. It is just an expensive toy. the prodouct is not for every one. It is just fancy.
      by
      Response from KwiksetJan 18, 2024
      Hello User1,

      We're here to help and would like to learn more about your experience to ensure your Halo Touch is in great working order. We ask that you please reach out to our Support Team for troubleshooting assistance: https://www.kwikset.com/support/customer-service

      Look forward to hearing from you!

      Thank you,
      Kwikset kwikset
        1 found this review helpful
        wifi deadbolt
        this lock was easy to assemble but difficult to program. (instructions were poor) I called tech support and they were excellent. I had to do a software update on the lock which they talked me through and everything seems to be working great now.
        by
          • Recommended
          Aura Kwikset lock
          I was skeptical that my hubby and I could install this lock, but we did it. The instructions were fantastic, easy to comprehend! Love my new lock!
          by
            • Recommended
            Color and the blue tooth
            I had a handyman install it because my fingers don’t always work the way I’d like them to but it looks beautiful installation was four out of five as far as complicated is concerned, and I love the bronze looks great with my black door
            by
              • Recommended
              Bluetooth more like BOOtooth. Garbage!
              Installed lock and app all worked fine , my phone was able to lock and unlock the lock. I thought this is great for those rainy days I could unlock the door from my car. Then the app wanted me to setup my home. Now the app is complete garbage nothing works on it at all. If I try to open it it say setup your home so I try again and just gives me errors.
              by
              Response from Consumer ServiceDec 6, 2023
              Hello Bsac, We're here to help! To get your lock to sync, please try following the steps below: 1. Make sure that you are only logged into the phone with your Kwikset app credentials that was initially paired to the lock. Please do not log into other devices with the same account. 2. Remove and reinsert the batteries in the lock and check your phone's Bluetooth list to make sure of connected devices to ensure the lock is listed. If not, please repair it using the Kwikset app. 3. Add a Home. If there's any further assistance we can provide, please reach out to us here: https://www.kwikset.com/support/customer-service Thank you, Kwikset
                Impressed So Far
                Just installed this lock today on a new door. It was simple and quick. The product is packaged to make the installation foolproof. They number small boxes of parts in the package to correspond to the install steps. Very clever. I have set up a fingerprint as well as the Google Home app and they're all talking to each other. The Kwikset shows you how to install, step by step and has other functions for ongoing management of the lodk. I have high hopes for our future together.
                by
                  • Recommended
                  What a great product
                  I installed this on my front door and have to say that I love how easy it was to install. Also it's very user friendly. However the most important is that I don't need a locksmith to change keys, it's patent design makes it easy to change the key tumbler to a different key. LOVE THIS PRODUCT
                  by
                    • Recommended
                    Ease of installation and activation.
                    Followed instructions which came with the item and no further tools were needed other than a screwdriver. App was very helpful in setting an account, updating the firmware, and assigned a code to operate the lock utilizing Bluetooth.
                    by
                      • Recommended
                      Lock works very well!!
                      by
                      • Verified Purchase
                      not last longer past 1 year warranty
                      Its design looked nice but its functions are not too great. I had to have 3 locks replaced already with 2 years. It stopped working after replacing batteries 3rd time. Too much hassles to reprogram and resetting after new batteries that have short life span 3-4 months. Kwikset Customer Service was great and helpful but it is time consuming to replace the whole set 3rd time for front door; 2nd time to replace for garage door to reprogram and reset which i dud nit find amusing!
                      by
                      Response from KwiksetSep 28, 2023
                      Hello Brenda,

                      We're happy to help you further to ensure your Halo is in the best working order. Here's a link with tips to extend the lock's battery life: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock And for additional assistance, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service

                      Thank you,
                      Kwikset kwikset
                        1 found this review helpful
                        Easy to install
                        The Halo was easy to install! The instructions are very exact, plus you can view a video. The screws & parts are even in numbed boxes by steps! The only difficulty I had was mounting the backside, you need someone to help hold in place. Also the instructions, in connecting the key pad to interior half were very clear.The lock updated firmware- just be patient plus the app easily installed. I immediately programmed my door codes. So far seem like great investment & I highly recommend the Halo.
                        by
                          • Recommended
                          Excellent product once again from Kwikset. Easy and quick installation as always. Programing the unit is quite simple if the directions are followed, as is the rekeying process if needed. This unit is a big step up from the Powerbolt2 model that I installed in my previous home. Kudos Kwikset!
                          by
                          • Verified Purchase
                          Painless Installation and Programming
                          My husband and I own and manage vacation rentals; we install and program many types of smart locks. The HALO was easy and quick to install. With the Kwikset App already downloaded on my phone, programming was also easy. It may take two or three tries for the lock to pair with bluetooth, but, most smart locks take the same amount of time to connect to a bluetooth. The assigning of names and passcodes inside of the App was very easy; you can assign the codes yourself or the App can generate codes.
                          by
                            • Recommended
                            In the new out with the old. This simply lock is a little expensive but has been a blessing when someone works nights and they don’t have to struggle for the keys.
                            by
                            • Verified Purchase
                            Not for airbnb - BT works fine, Wi-Fi problematic
                            Owned 1 yr. Live in TN,lock 650 mi. away in FL.Chose this lock for Wi-Fi connection so could program guest codes remotely.At least 1x / 60 days has lost Wi-Fi connection,making it impossible to program remotely.Kwikset cust. Serv. useless.Every solution proposed requires I be w/in BT range. Do not purchase this lock if u need something that u can reliably operate remotely. If you purchase this lock,be sure you have regular access to it and plan on reconnecting via Bluetooth on a regular basis.
                            by
                            Response from KwiksetJul 13, 2023
                            Hello Shawn,

                            Thank you for taking the time to write a review, and we apologize for your experience. We understand you've contacted our Support Team previously, and we'd like the opportunity to assist you further. We place tremendous value on our consumers' experience with our products and service, and our goal is to find the correct solution for you. Can you please give us a call at 1-800-327-5625? We look forward to hearing from you!

                            Thank you,
                            Kwikset kwikset
                              1 found this review helpful
                              Aura
                              Pretty easy to install and set up. Just not very good support on adding family member and how to set them up to use Bluetooth like the primary. Very vague on the steps even not stated. Figured out a way but not very user friendly.
                              by
                                • Recommended
                                The Keypad Lock I’ve been waiting for
                                This is the best keypad lock I have ever installed. The motion installation instructions were perfect! I have installed Kwikset keypad locks many times but this was the easiest. The lock Bluetoothed my phone and for the first time I am able to add Access Codes from my phone! Access to the batteries is so much easier with the security panel sliding up to remove. Auras are the only way I will go in the future! Charlie
                                by
                                  • Recommended
                                  1 found this review helpful
                                  Easy to install and program
                                  I replaced an existing Kwikset deadbolt and this was by far the easiest deadbolt I have ever installed. Programming was simple and quick.
                                  by
                                    • Recommended
                                    Aurora Quickset
                                    I am mechanically challenged, so I had the local locksmith do the install. However, I was able to program everything from my iPhone set up my codes, set up auto lock parrot with the Bluetooth and complete the whole thing in less than an hour. I would highly recommend this lock set, it is easy to use and I believe I probably could have installed it myself. I just felt better having it professionally done. Thanks Tri County Locksmith
                                    by
                                      • Recommended
                                      Love it
                                      Took about a week to get to the store, installation was pretty simple using the app, took a while for it to connect to my Wi-Fi but once it did, works very well and has good curb appeal.
                                      by
                                        • Recommended
                                        Soooo Easy!!!!
                                        Absolutely love this product. The install was soo easy. I like their product because of the patent design of rekeying it without a locksmith and takes a matter of a minute to rekey. Kwikset software to control it via WiFi was also very easy to get it up and running. Also you can program in other users like handymen and give them their own code and know who is coming and go. Don’t be cheap, just buy it
                                        by
                                          • Recommended
                                          Do not buy
                                          This thing will eat your batteries in 45 days. Kwikset will blame you for your insttall and or your wifi sig, Install wise the lock is smooth The router is less than 35ft away with full signal and still drains the batteries. Returning this tomorrow
                                          by
                                          Response from KwiksetMay 31, 2023
                                          Hello John,

                                          We appreciate your feedback and your experience with our products is very important to us. We understand you've contacted our Support Team previously, and we'd like the opportunity to assist you further. We place tremendous value on our consumers' experience with our products and service, and our goal is to find the correct solution for you. Can you please give us a call at 1-800-327-5625? We look forward to hearing from you!

                                          Thank you,
                                          Kwikset kwikset
                                            4 found this review helpful
                                            Easy to Install
                                            For someone who is mechanically inclined, there’s a door lock is easy to install. Just follow the simple instructions and voila it’s done. Yeah have to install an app if you want to use the Bluetooth mode or you can just use the keypad and install the code without using the app. The silver looks nice when installed and you can install numerous codes so you can give codes to whoever is needed.
                                            by
                                              • Recommended
                                              Did its job.
                                              Tested and held up. Was installed with a Security Latch Strike.
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              First Bluetooth Lock
                                              This is my first purchase of a Bluetooth Lock. Installation was easy and the app had easy to follow step-by-step instructions. Very pleased with the purchase
                                              by
                                                • Recommended
                                                Showing 1-30 of 2,994 reviews

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                                                Lock Type

                                                Deadbolt

                                                Deadbolt

                                                Deadbolt

                                                Deadbolt

                                                Security/ANSI Grade

                                                AAA

                                                AAA

                                                AAA

                                                ANSI Grade 2 (Better)

                                                Deadbolt Type

                                                Single Cylinder Deadbolt

                                                Single Cylinder Deadbolt

                                                Single Cylinder Deadbolt

                                                No Deadbolt Included

                                                Smart Technology

                                                Bluetooth, Keypad

                                                WiFi

                                                WiFi