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Customer Reviews for Kwikset Austin Venetian Bronze Single Cylinder Deadbolt featuring SmartKey Security with Microban Antimicrobial Technology

Internet #309567381

Model #980AUD11PSMTCPK

Store SKU #1004470515

  • Single cylinder operates by key outside & thumb turn inside
  • Features an adjustable latch to fit all standard doors
  • Fits door thickness of 1-3/8 in. to 1-3/4 in.

Customer Reviews

  • 4.2
    out of 154 reviews
  • 79% recommend this product
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Showing 1-30 of 154 reviews
Great lock....
Great lock.
by
  • Verified Purchase
Took 10 minutes to install, it was great....
Took 10 minutes to install, it was great.
by
  • Verified Purchase
Easy to install and sturdy ...
Easy to install and sturdy
by
  • Verified Purchase
5 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
Works great. Re-keying was simple. Not the easiest to install but that could just be me. Happy wi...
Works great. Re-keying was simple. Not the easiest to install but that could just be me. Happy with it 1 month in.
by
  • Verified Purchase
  • Recommended
Garbage product. I bought 3 of these to replace the locks on a house I just bought 2 months ago a...
Garbage product. I bought 3 of these to replace the locks on a house I just bought 2 months ago and 2 have already stopped working. The locks fail and wont unlock when turning with the key. One had to take apart and reinstall and the other I had to cut off since it wouldnt unlock and I was locked out of my house. Not sure if they cant handle the cold Chicago winters but they are a total waste of time.
by
Response from KwiksetFeb 12, 2018
Hi Kramer,
Please give our team a call at 1-800-327-5625, we'd like to assist you with your replacement locks. Our locks are ANSI/BHMA rated for residential installation, and should not be affected by the temperatures of Chicago winters. Your locks are also backed by our lifetime warranty, any support we provide will be at absolutely no cost to you.
Thank you,
Kwikset kwikset
    1 found this review helpful
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    OTHER THAN BEING DIFFICULT TO INSTALL- AS ALL DOORS AND PREVIOUS OPENINGS ARE NOT EXACT- THIS IS ...
    OTHER THAN BEING DIFFICULT TO INSTALL- AS ALL DOORS AND PREVIOUS OPENINGS ARE NOT EXACT- THIS IS A GOOD PURCHASE AS IT MEETS MY EXPECTATIONS AS A DOUBLE DEAD LOCK KEYED ENTRY LOCK. I WOULD RECCOMMEND ANYONE PURCHASING BE AWARE THEY MAT NOT BE EXACT OPENINGS AND MAY NEED TO USE A DRIL TO OPEN MORE AREA OR USE SOME OTHER CORRECTIVE MEASURES WHEN INSTALLING.
    by
    • Verified Purchase
    • Recommended
    Easy to install and re-key. I am very pleased with...
    Easy to install and re-key. I am very pleased with it.
    by
    • Verified Purchase
    It is easy to installed
    It is easy to installed
    by
    • Verified Purchase
    • Recommended
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Easy install. Very smooth turning lock. Quality is excellent....
    Easy install. Very smooth turning lock. Quality is excellent.
    by
    • Verified Purchase
    Excellent product
    Excellent product
    by
    • Verified Purchase
    • Recommended
    I did not install the lock yet. Although I have purchased and installed the same exact lock earli...
    I did not install the lock yet. Although I have purchased and installed the same exact lock earlier this year, I like it because you can adjust the key if you have problems or rekey the item, it's so simple. It also is a good sturdy lock, I would use longer screws in the door jamb ( 2 1/2 to 3 in.) similar plated screws . Good Luck! Budman
    by
    • Verified Purchase
    • Recommended
    This product worked very well....
    This product worked very well.
    by
    • Verified Purchase
    Keys that came with lock did not fit lock. Returned...
    Keys that came with lock did not fit lock. Returned it to store bought a Schlage.
    by
    Response from KwiksetNov 9, 2017
    Hi Alex,
    Thank you for flagging this to us, we're bringing your review to our quality team and may follow up in the future for additional feedback about the keys you received. If there is anything more we can do to help you please let our team know at 1-800-327-5625.
    Thank you,
    Kwikset kwikset
    • Verified Purchase
    The lock fit perfectly. Rekeying was simple, took less...
    The lock fit perfectly. Rekeying was simple, took less than 30 seconds
    by
    • Verified Purchase
    The screw holes to connect the two cylinders were not drilled correctly and would not line up to ...
    The screw holes to connect the two cylinders were not drilled correctly and would not line up to install it. Kwikset needs better QC procedures in China!
    by
    Response from KwiksetOct 28, 2017
    Hi Farmer1,
    Thank you for your feedback, our team would like to help you with your installation. Please give us a call at 1-800-327-5625. If we cannot assist you with the product you currently have we'd be happy to provide a replacement.
    We look forward to speaking with you,
    Kwikset kwikset
    • Verified Purchase
    Assembly was easy ...
    Assembly was easy
    by
    • Verified Purchase
    Heavy duty!! Easy to key!!
    Heavy duty!! Easy to key!!
    by
    • Verified Purchase
    • Recommended
    Works good
    Works good
    by
    • Verified Purchase
    • Recommended
    Quality product!...
    Quality product!
    by
    • Verified Purchase
    Excellent strong deadbolt, easy DIY install. Love the SmartKey feature.
    Excellent strong deadbolt, easy DIY install. Love the SmartKey feature.
    by
    • Verified Purchase
    • Recommended
    Excellent ...
    Excellent
    by
    • Verified Purchase
    The lock would have been easy to assemble if the...
    The lock would have been easy to assemble if the screws that went into the cylinder actually fit. This is my second lock I have purchased and each one had the wrong size screws! What a disappointment!
    by
    Response from KwiksetSep 15, 2017
    Hello Lynn, Thank you for sharing your experience. We're not sure why your screws were the wrong size, but we want to make this right. At Kwikset, we put tremendous value on the experience that our consumers have with our products - from initial purchase, to installation, to support when needed. Our products are also backed by a lifetime mechanical and finish warranty. Please contact us at 1-800-327-5625 and provide warranty case #201709220739 for more help. Thank you, Kwikset kwikset
    • Verified Purchase
    Buyer Beware! Installed product and went to use the key and the deadbolt would not engage. Big ...
    Buyer Beware! Installed product and went to use the key and the deadbolt would not engage. Big bold card in packs that states "DO NOT RETURN TO STORE - CALL FOR SERVICE". So I called customer service for help and they were "experiencing extreme call volume", which was not a good sign. Finally got a call back 40 minutes later and had to work through 3 different service reps and still could not solve the problem. Unfortunately, this one along with the others will be going back to the store. Terrible product, terrible service.
    by
    Response from KwiksetAug 4, 2017
    Hello Faye, Thank you for providing your feedback. We apologize for the long wait times and difficulty in troubleshooting. Please reach out to our customer care email address so we can find a solution you will be happy with: customercare@kwikset.com Thank you, Kwikset kwikset
      1 found this review helpful
      4 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Was ok, but its feels cheap.
      To setup the keys was easy... just few steps and that's it. But mounting the lock... was a little tricky... the components of the lock I don't feel right on safety but over all was a good lock but not for that kind of money. The look was awesome and smooth.
      by
        • Recommended
        Showing 1-30 of 154 reviews

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        Deadbolt Type

        Single Cylinder Deadbolt

        Single Cylinder Deadbolt

        Single Cylinder Deadbolt

        Double Cylinder Deadbolt

        Security/ANSI Grade

        ANSI Grade 1 (Best)

        ANSI Grade 1 (Best)

        ANSI Grade 1 (Best)

        ANSI Grade 1 (Best)

        Finish Family

        Venetian Bronze

        Satin Nickel

        Satin Nickel

        Satin Nickel

        Features

        Easy Installation, Kwikset SmartKey, Rekeyable

        Easy Installation, Kwikset SmartKey, Rekeyable

        Easy Installation, Kwikset SmartKey, Rekeyable

        Adjustable Backset, Easy Installation, Kwikset SmartKey, Rekeyable

        Door Lock Style

        Classic

        Modern

        Classic

        Classic