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Customer Reviews for Kwikset Polo Satin Nickel Entry Door Knob Featuring SmartKey Security

Internet #304391975

Model #400P15SMT6ALRV1

  • SmartKey Security re-keying allows you to re-key lock yourself
  • Featuring Microban Antimicrobial protection
  • For use on exterior doors where keyed entry/security is needed

Customer Reviews

  • 3.9
    out of 30 reviews
  • 88% recommend this product
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Showing 1-10 of 30 reviews
by HomeDepotCustomer
The locks look great on our unit and we were...
The locks look great on our unit and we were able to change it out quickly.
by NIA
by HomeDepotCustomer
Great item and easy to install...
Great item and easy to install
by GARRY
Very good for my rental properties. Installed in a matter...
Very good for my rental properties. Installed in a matter of minutes.
by CHRIS
May be my door frame however the strike plate opening...
May be my door frame however the strike plate opening was off-centered for the latch in the assembly. Need to push hard on the door to get the bolt to enter the strike plate. Had to modify the SP before the close became reasonably easy. Second time this product has had this issue so it may not be my door frames.
by JIM
Received package but no smart key was included. Contacted Kwikset...
Received package but no smart key was included. Contacted Kwikset and still have not received the smart key after a month of waiting. Definitely do not recommend.
by DelRioDave
Response from KwiksetDec 19, 2020
Hello DavidW,
We're sorry to hear that the SmartKey tool was not in the box, as it's included with every product featuring SmartKey Security. Thank you for reaching out to our Support Team and please know that our team is doing its best to get orders out as quickly as possible. We appreciate your patience at this time, as product availability and shipping times have been affected by current circumstances. Please visit the Kwikset website under Support to search your case or give us a call at 1-800-327-5625 for order status.
Thank you,
Kwikset kwikset
This door knob looks nice out of the box and...
This door knob looks nice out of the box and rekeying to match our existing keys was easy with the separate kit. It is not as sturdy as I'd expect for an entry door knob. I accidentally dropped it during installation and it has two sizable dents from the door knob-height fall.
by HomeDepotCustomer
Key with the lock did not work, returned it...
Key with the lock did not work, returned it
by HomeDepotCustomer
Response from KwiksetNov 30, 2020
Hello HomeDepotCustomer,
We appreciate you sharing your experience, and we're sorry to hear that the key did not work in the lock. We wish that we could've helped you with troubleshooting steps such as SmartKey cylinder recovery or a cylinder replacement. If you need any further assistance, please give our Support Team a call at 1-800-327-5625.
Thank you,
Kwikset kwikset
This is the only security door knob anyone should purchase. The smart key feature takes the hass...
This is the only security door knob anyone should purchase. The smart key feature takes the hassle out of having to have a lock re-keyed to existing keys.
by TerryS
Showing 1-10 of 30 reviews