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Customer Reviews for Kwikset SmartCode 913 Satin Nickel Single Cylinder Electronic Deadbolt Featuring SmartKey Security and Tustin Passage Lever

Internet #206613168

Model #913TNL720-15SMT

  • 1-touch locking and programmable codes for keyless entry
  • Beautiful satin nickel finish offers a modern, transitional look
  • SmartKey Security re-key allows you to rekey your lock in seconds

Customer Reviews

  • 4.1
    out of 853 reviews
  • 75% recommend this product
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Showing 1-30 of 853 reviews
Installed as shown and was easy to adjust as needyfor...
Installed as shown and was easy to adjust as needyfor the latch.
by
  • Verified Purchase
Missing key part. Returned...
Missing key part. Returned
by
Response from KwiksetJun 30, 2022
Hello HomeDepotCustomer,

Your experience with our products is important to us, and we wish that we heard from you before you returned your product. Please know that if you should choose another Kwikset product again and need assistance, our Support Team is here to help at 1-800-327-5625.

Thank you,
Kwikset kwikset
  • Verified Purchase
Easy to install and use
Had just moved into our home and needed a deadbolt with a programable code. This works great and the original battery is still running it over a year and a half in.
by
    • Recommended
    by
    • Verified Purchase
    This lock was easy to install and easy to program....
    This lock was easy to install and easy to program. Makes it easy to get in the house without carrying a bunch of keys in pocket or purse. Can also give the code to emergency personal, family, cleaning people etc. Codes can be erased and changed if needed.
    by
    • Verified Purchase
    by
    • Verified Purchase
    My only complaint is the instructions should be clearer that...
    My only complaint is the instructions should be clearer that when doing the lock hand off the bolt does not fully retract.
    by
    Response from KwiksetJun 10, 2022
    Hello Chas,

    Your experience with our products is very important to us. We have a team of lock experts here to assist you with anything from installation, to troubleshooting, to warranty support when needed. Should you need assistance, we ask that you please call our Support Team at 1-800-327-5625.

    Thank you,
    Kwikset kwikset
    • Verified Purchase
    Returning
    Backlight didn't work. Very loud when it locks.
    by
    Response from KwiksetJun 8, 2022
    Hello Mrs mac,

    We appreciate you sharing your feedback and your experience with our products is very important to us. We would like to gather more details over the phone to find the best solution. We ask that you please get in touch with our Support Team for further assistance at 1-800-327-5625.

    Thank you,
    Kwikset kwikset
    • Verified Purchase
    This looks very nice installed. The deadbolt movement is really...
    This looks very nice installed. The deadbolt movement is really smooth and fairly quiet - makes just enough sound to let you know it''s moving. I like the option to use a key or the keypad. The buttons depress easily, and the one-button-touch lock feature is great. What I don't like is that it does not require pushing a button (like # or *) to indicate the end of code entry. Without it, someone can theoretically push a bunch of buttons randomly and if they happen to push the correct sequence, the deadbolt unlocks. Also, if I push a wrong button, i have to wait before I can start code sequence again. Prefer that as long as correct code followed by # or * or end of code indicator is input, it unlocks. That way if make an error, just start code sequence over without waiting. Also then would allow me to push any button to get the pad to light up, then input the code. Having to remove cover to add/delete codes is bothersome too, easier if can program it using keypad.
    by
    • Verified Purchase
    GOOD PRODUCT, EASY TO INSTALL, GREAT PRICE……!!!...
    GOOD PRODUCT, EASY TO INSTALL, GREAT PRICE……!!!
    by
    • Verified Purchase
    by
    • Verified Purchase
    The code worked for about 2 weeks and doesn't work...
    The code worked for about 2 weeks and doesn't work anymore
    by
    Response from KwiksetJun 24, 2022
    Hello Brenda,

    We are here to help! To get your SmartCode 913 in working order please follow the steps below:
    1. Use name-brand alkaline batteries and please do not use lithium and rechargeable batteries.
    2. Make sure the jamb hole is 1 inch deep and perform the manual handing process: https://youtu.be/PxzEfp6_CrM
    3. Check your door and lock set up: https://www.kwikset.com/support/answers/what-can-i-do-when-i-need-to-keep-replacing-the-batteries-on-the-halo-touch-smart-lock
    For further assistance, please contact our Support Team a call at 1-800-327-5625.

    Thank you,
    Kwikset kwikset
    • Verified Purchase
    Batteries do not last
    I’ve had this for about 14 months, and it has always gone through batteries quickly. I’m lucky if i get 2-3 weeks out of a set of batteries. I do not recommend this model.
    by
    Response from KwiksetMay 16, 2022
    Hello Peterb,

    We appreciate you sharing your feedback and your experience with our products is very important to us. Fresh alkaline name-brand batteries last 6 to 12 months in the lock, depending on usage. To ensure the batteries last longer and to also prevent jamming, please follow these steps: replace the batteries, check your door alignment, and that the door frame hole is at least 1 inch deep. Then perform the manual door handing step below. 1. Open the door and extend the latch to the locked position. 2. Remove the battery pack. 3. Press and HOLD the Program button while reinserting the battery pack—release the button once the battery pack is installed. The status LED will flash red and green. 4. Press the Program button once more. 5. The latch bolt will retract about halfway in and then extend to learn the orientation of the door. For further assistance, don't hesitate to get in touch with our Support Team at 1-800-327-5625.

    Thank you,
    Kwikset kwikset
      battery replacement should be made hassle free
      decent quality lockset. rear cove bottom screw should be located off center for ease on install. Need to remove everytime batteries need changing. Design flaw. make battery cartridge accessible without scews
      by
      Response from KwiksetMay 5, 2022
      Hello Me Iam,

      We're here to help! To replace the batteries in the SmartCode 913, you can also remove the small black window by sliding it upwards. Please see section 8 in the installation guide here for these instructions:
      https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5068555_913[514].pdf If it's easier for you, you can also install the two side screws on the cover and leave the bottom the screw off. For any additional assistance, our Support Team is available to help at 1-800-327-LOCK (5625).

      Thank you,
      Kwikset kwikset
      • Verified Purchase
      lock mechanism is very loud when it locks automatically...
      lock mechanism is very loud when it locks automatically
      by
      Response from KwiksetMay 5, 2022
      Hello HomeDepotCustomer,

      We're here to help! The motor in the SmartCode works swiftly to lock and unlock the deadbolt quickly with minimal noise. Please ensure that the door is aligned correctly and that the door jamb hole is at least one inch deep and clear of debris to avoid jamming. If, after trying these steps, you're still experiencing a loud noise, please contact our Support Team for further assistance at 1-800-327-5625.

      Thank you,
      Kwikset kwikset
      • Verified Purchase
      by
      • Verified Purchase
      Awesome new addition to our everyday life!...
      Awesome new addition to our everyday life!
      by
      • Verified Purchase
      This keypad makes locking and unlocking the door so convenient...
      This keypad makes locking and unlocking the door so convenient when you don’t have keys. Wish we had installed it sooner! It works well and was relatively easy to install.
      by
      • Verified Purchase
      by
      • Verified Purchase
      The automatic lock after30 seconds is a necessary feature so...
      The automatic lock after30 seconds is a necessary feature so I don’t leave the access door to the basement unlocked.
      by
      • Verified Purchase
      Super easy to install and use...
      Super easy to install and use
      by
      • Verified Purchase
      The set up was annoying it wasn’t setting up had...
      The set up was annoying it wasn’t setting up had to call customer service. It was just a annoying process
      by
      Response from KwiksetApr 14, 2022
      Hello Ashy,

      We appreciate your valuable feedback and thank you for reaching out to our Support Team for further assistance with your lock. If there's any further assistance that we can provide, please know we are happy to help you at 1-800-327-5625.

      Thank you,
      Kwikset kwikset
      • Verified Purchase
      The install was simple, just as easy as a normal...
      The install was simple, just as easy as a normal deadbolt. The only issue I have with the lock is how loud the lock is when it auto locks and unlocks.
      by
      • Verified Purchase
      love the product look great on my door...
      love the product look great on my door
      by
      • Verified Purchase
      by
      • Verified Purchase
      by
      • Verified Purchase
      Programming my locking codes was easy and has a mode...
      Programming my locking codes was easy and has a mode to auto lock the bolt after 30 seconds
      by
      • Verified Purchase
      Easy install works great...
      Easy install works great
      by
      • Verified Purchase
      After reading the directions my son in law had no...
      After reading the directions my son in law had no trouble installing and it works fine.
      by
      • Verified Purchase
      Perfect fit
      Very heavy and well made.
      by
      • Verified Purchase
      • Recommended
      Showing 1-30 of 853 reviews

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      Lock Type

      Deadbolt

      Deadbolt

      Deadbolt

      Deadbolt

      Security/ANSI Grade

      ANSI Grade 2 (Better)

      ANSI Grade 2 (Better)

      ANSI Grade 2 (Better)

      AAA

      Deadbolt Type

      Single Cylinder Deadbolt

      Single Cylinder Deadbolt

      Single Cylinder Deadbolt

      Single Cylinder Deadbolt

      Smart Technology

      Keypad

      Keypad

      Keypad

      WiFi