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Customer Reviews for Kwikset Z-Wave SmartCode Lifetime Satin Nickel Keypad Electronic Tustin Door Lever Featuring SmartKey Security

Internet #305364042

Model #912TNLZW50015RC

Store SKU #1003201411

  • SmartKey Security re-keying allows you to re-key lock yourself
  • Z-Wave Plus certified with the Z-Wave 500 chipset
  • Easily installs in minutes with just a screwdriver

Customer Reviews

  • 3.8
    out of 112 reviews
  • 72% recommend this product
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Showing 1-30 of 112 reviews
Easy to assemble and works great....
Easy to assemble and works great.
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  • Verified Purchase
So far so good. Installation was easy and product works as advertised. Disa...
So far so good. Installation was easy and product works as advertised. Disappointed to learn that Z-wave feature doesn’t work with Ring doorbell, it requires Ring alarm system.
by
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Love it! ...
Love it!
by
  • Verified Purchase
Very easy to install. works well on it's own. I...
Very easy to install. works well on it's own. I installed on a detached garage, and it could not connect to the smarthings hub consistently. I installed a levitron z-wave switch in the garage and that fixed the connection problem. now works flawlessly. decent price for a smart lock.
by
  • Verified Purchase
Granny
Very good lock, however water from the rain got into the lock and it stop working, had to buy a new lock.
by
    • Recommended
    This was a great addition to my second home smart...
    This was a great addition to my second home smart access and SmartThings setup. I have a similar line at my front and garage door. We put this one on a master bedroom door so that if we had visitors other then family we can secure this one location as our space. You are able to control codes as w
    by
    • Verified Purchase
    Having lots of problems with the lock. When it works...
    Having lots of problems with the lock. When it works its great. Lock sticks when unlocking. I have 3 of these and some are perfect others are not so much.
    by
    Response from KwiksetFeb 12, 2020
    Hello Joseph,
    We’re sorry for the trouble. We’re happy to assist you with troubleshooting your lock to get it in working order. From the symptoms you’ve described, it sounds like it could be the interior lever set screw or installation. Our team of pros can help identify why the lock is sticking when unlocking and find the right solution. Can you please call our support team at 1-800-327-5625?
    Thank you,
    Kwikset kwikset
    • Verified Purchase
    Easy to install and integrated with my Vivint alarm system....
    Easy to install and integrated with my Vivint alarm system.
    by
    • Verified Purchase
    1 found this review helpful
    Fantastic product. This product will replace a locked lever set-up....
    Fantastic product. This product will replace a locked lever set-up. I used it for the door between my mud room and garage. For the first couple of weeks I used it on its own not connected to my home security. Then I connected to my home security using Z-Wave and it worked well under both scenarios.
    by
    • Verified Purchase
    1 found this review helpful
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    The installation instructions are absolutely crap. They skip several key...
    The installation instructions are absolutely crap. They skip several key steps! I only learned this after being on hold with support for 30 minutes with support. SmartThings scheduled automations only work about 50% of the time and I have to keep deleting and readding them back.
    by
    • Verified Purchase
    Nice smart code ...
    Nice smart code
    by
    • Verified Purchase
    Would not stay connected to controller. Signal, week antenna. ...
    Would not stay connected to controller. Signal, week antenna.
    by
    • Verified Purchase
    The included keys did not work in the lock. In...
    The included keys did not work in the lock. In order to use smart key you must have the original key. I read online that all Home Depot’s should have a tool to reset the lock without the working key but my local Home Depot did not. Had to return it, but the second one I got works great.
    by
    • Verified Purchase
    I love this lock! It was highly recommended by my...
    I love this lock! It was highly recommended by my locksmith as well. Super easy to program and reliable so far.
    by
    • Verified Purchase
    It was difficult for me to install, but only because I had to install it with the lock on the INS...
    It was difficult for me to install, but only because I had to install it with the lock on the INSIDE because of my son escaping our house. We live on a busy road, so I called customer service and asked him to help me purchase the right product and make sure it was going to serve the purpose I needed. I ended up buying this and I also bought a Kēvo touch lock for the outside of the door. The keypad isn’t working now but did at first (after I installed it and checked it, it stopped working?), and I’ve been too busy to take it apart and see why. (I’ll update my review after) The app is great and easy to use (for the kevo), and I recommend buying them together.
    by
    • Verified Purchase
    • Recommended
    Smart things hub compatible, but not to assign codes. Easy...
    Smart things hub compatible, but not to assign codes. Easy remote lock/unlock anywhere.
    by
    • Verified Purchase
    The Z-Wave feature does not stay synchronized with my home alarm system (Honeywell Lyric). It wor...
    The Z-Wave feature does not stay synchronized with my home alarm system (Honeywell Lyric). It works great one day, the next day it will arm the alarm system when you are trying to open the door. I reset the lock and reset the alarm system and it works great for about a day. The next day it is not synchronized again. My wife has arthritis and has a difficult time trying to turn a normal door knob, this lever door lock is very easy for her to open the door. When the door lock is synchronized with the alarm system, she can easily use the keypad on the door lock to turn off the alarm and unlock the door!
    by
    • Verified Purchase
    The lock is good. Keypad entry works great. ...
    The lock is good. Keypad entry works great. I have some connection issues in that it does not stay connected to my hub, which is about 30 ft away. The other issue is that when the door is locked, you can still open the door by pushing down on the handle. Not good for keeping small kids inside.
    by
    • Verified Purchase
    1 found this review helpful
    Have to make sure and read the packaging. This model...
    Have to make sure and read the packaging. This model looks exactly the same as the zigbee brand option that can work with Xfinity Home Security. But still am satisfied with its functionality.
    by
    • Verified Purchase
    I have installed this type of unit before and installation was not a problem until inserting main...
    I have installed this type of unit before and installation was not a problem until inserting main shaft into the door it was too short. After examining the mechanism and read the installation, I found there is a latch to extend the shaft longer. No problem after that and the setup was simple. Operates as it was designed. And the operation of the unit is simple as long as you don't forget password.
    by
    • Verified Purchase
    • Recommended
    I got this because of an email I received from my security company saying it could link into my s...
    I got this because of an email I received from my security company saying it could link into my system and automatically arm and disarm my system. I love that! It was very easy to install and program; and it is working great. The reason for the missing star is that re-keying was a little more difficult than I thought, however if I had moved faster, it may have been a smoother process. Now that it's done my key actually moves through the lock more smoothly than the one that came with it. All the features are working great. I'm thinking about getting another in the future.
    by
    • Verified Purchase
    • Recommended
    Doesn’t always stay connected to the Samsung bridge. You to...
    Doesn’t always stay connected to the Samsung bridge. You to hit the lock button with your knuckle when turning the handle.
    by
    • Verified Purchase
    Sould be better for the price
    Love the look. Love some of the functionality. Some of the design is flawed enough that I’m going to return item. For the price the Z-wave is NOT worth it. For the price the interior plate (where indoor lock dial is) should be better made. The exterior with keypad is great. Good size and functionality and many options for combos. I like that the combos can be more than four digits long. The interior is lacking. The handle doesnt move smooth and often sticks. The lock struggles to go full horizontal or vertical. I cant tell when exiting if the door is still locked or not by just glancing at interior lock. Again, for the price it should work better. Would consider replacing with less pricy model but dont believe that would fix the interior lock issue since same design.
    by
      • Recommended
      [This review was collected as part of a promotion.] I bought this just before Christmas 2018. I absolutely love it. It is integrated with SmartThings so I have multiple ways of unlocking the doors. I can use SmartThings, combination codes or key. I can also have up to approximately 30 combinations. Built solid and very reliable
      by
        • Recommended
        The kwikset z-wave lock did not work. The ADT tech....
        The kwikset z-wave lock did not work. The ADT tech. tried programming the lock several times to work on the ADT Pulse but it wouldn’t because the lock firm wire was not installed at all. Because of this it was a waste of time and money.
        by
        • Verified Purchase
        Poor quality and unnecessarily difficult
        Extremely poor quality, completely unnecessarily difficult to install (I’m a mechanic) and not as good as others. I have 5 other Schlage locks on rentals and tried this brand for a change, just exchanged it for my normal go to. Difficult to install, unnecessary steps and parts (like 6 extra parts compared to the Schlage). When installed, loud noise and junky feel. Lock mechanically moves when unlocked opposed to others that unlock internally. Also, not as attractive once unboxed. I would spend the extra $10 every single time for other brand. Also does not include batteries like the competitors does.
        by
        Response from KwiksetJan 31, 2019
        Hi Dirtman,
        Thank you so much for your feedback, we really appreciate it and will use your thoughts to help influence future product designs. If there is anything you ever need assistance with please give our support team a call at 1-800-327-5625, we're here for you.
        Thank you,
        Kwikset kwikset
          Great access
          So nice to just push in a code and enter. Specially when you hands are full and no keys in reach
          by
            • Recommended
            Showing 1-30 of 112 reviews

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            Smart Technology

            Keypad, Z-Wave

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            Lock Type

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            Security/ANSI Grade

            N/A

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            ANSI Grade 1 (Best)

            Commercial/Residential

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            Works With

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