Customer Reviews for LG 8,000 BTU, 115 Volts, Window Smart Air Conditioner Cools 350 sq. ft. with Remote, WiFi Enabled in White

Hi, there. It seems that our product, the LG LW2521ERSM model, did not meet your overall needs. We strive to provide exceptional service and ensure a smooth and seamless experience. If you have any specific concerns about your unit, please reach out to us on social media @LGUSSupport so we can help you further. We're here to help you every step of the way. ^Junel

Hi, there. Thank you for sharing your experience with the LG Air Conditioner (LW8024RSMY) model. We understand the importance of receiving your new unit in perfect condition. We strive to ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. Please contact Home Depot customer service at 800-466-3337 for immediate assistance. If you need further assistance, you can reach out to us on social media @LGUSSupport. We appreciate your patience and are here to assist you. ^Juvy

Hi, Mike. We appreciate you leaving us a review on your LG Air Conditioner (LW1023ERSM) model. We understand how important it is to have reliable appliances that function properly. We strive to provide high-quality products that meet our customer's needs and expectations. Please contact Home Depot customer service at 800-466-3337 to address your concerns, offer assistance, and discuss potential solutions. You can also reach out to us on social media @LGUSSupport if you need further assistance. ^Juvy

Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing poor performance with your LG LW8024RSMY window air conditioner. I can imagine how frustrating it must be to have a product that doesn't meet your expectations, especially when you're relying on it to keep your room cool. I want to acknowledge your disappointment and apologize for not meeting the standards you expected from our product. I understand that you did your research and still ended up with a product that didn't deliver, and for that, I'm truly sorry. I want to assure you that we take all feedback seriously and will look into this issue immediately. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi there, Thank you for bringing this to our attention. I am sorry to hear about the damage to your unit, and I apologize for the inconvenience this has caused. Your satisfaction is important to us, and I will work to address this issue promptly. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Customer satisfaction is very important to us, and we're sorry to hear that your LG Window Smart Air Conditioner has been a source of frustration for you. We want to make sure you have a better experience moving forward, so we recommend contacting our LG Social Media team through Facebook or Twitter using the hashtag @LGUSSupport and including your repair number. We'll take care of the rest! ~Rita

Hi Dan, we understand your window AC unit has power issues and would like to offer our support in getting this issue resolved! So that we can reach a resolution you're satisfied with, please send us a PM on Facebook. Our handle for the platform is @LGUSSupport. Please include your phone number and Unit information (model and serial numbers). We look forward to hearing from you! ^Chris

Hey, How's it going? Thank you for letting us know. Your feedback helps us do better. Here at LG we pride ourselves on our product quality, but we understand that sometimes things don't always go as planned. If you ever need assistance with anything please do not hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport. Thank You! `Jai. ​

We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Thank you for taking the time to share your detailed product experience feedback. ^Jennifer

Hi, Drew. Thank you for sharing your feedback about the LG Air Conditioner (LW1223ERSM) model. We understand your concern about the unit isn’t performing as expected and that your previous LG unit also didn’t meet your needs. We strive to provide high-quality products that exceed our customer's needs. To help improve the performance of the current unit, please try the following: Ensure that the air conditioner is set to the correct mode (cooling) and that the temperature is set lower than the current room temperature. Verify that the unit is appropriately sized for the room. If the room is larger or poorly insulated, it might affect the cooling efficiency. For more help, visit https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-poor-cooling--20153313781420. If these steps don’t resolve the issue, please send us a private message on social media @LGUSSupport. Our team will assist you in exploring further options to address the performance concerns. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand that the LG Air Conditioner (LW1523ERSM) model, are only operating on low speed and are not cooling effectively in your space. We strive to provide high-quality products that exceed our customer's needs. To address this issue, you might want to check if the air filter is clean, as a clogged filter can affect the performance of the unit. Additionally, ensure that the unit is properly installed and that there are no obstructions around the air intake or exhaust areas. For more help, visit https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-poor-cooling--20153313781420. Your feedback is important, and we’d like to assist you further. Please reach out to us on social media @LGUSSupport and our team will be more than happy to help you explore additional troubleshooting steps or solutions to improve the cooling performance. We appreciate your patience and look forward to resolving this for you. ^Juvy