Customer Reviews for LG 8,000 BTU, 115 Volts, Window Smart Air Conditioner Cools 350 sq. ft. with Remote, WiFi Enabled in White

Hello there. Thank you for sharing your experience with us. We understand that your LW8024RSMY isn’t cooling the room as expected, and we’re here to help you get this resolved.

As a troubleshooting step, please check that the air filters are clean and that the unit is set to the correct cooling mode with an appropriate temperature setting. Also, ensure that the windows and doors in the room are closed to prevent warm air from entering, which can affect the unit's cooling efficiency.

LG Air Conditioner – Why is My AC Not Cooling? - https://www.lg.com/us/support/help-library/lg-air-conditioner-why-is-my-ac-not-cooling--1342109440312

For further assistance and to explore additional solutions, please send us a private message on Social Media @LGUSupport. Our team is ready to help address your concerns and ensure your unit is functioning correctly. We appreciate your patience and look forward to assisting you.

—Renzo

Hi there. Thank you for sharing your experience with us. We understand that you never received your LW8024RSMY, and we’re here to assist you with this issue.

For a quick resolution, please reach out to the retailer or delivery service to confirm the status of your order and ensure it is sent to the correct address.

Delivery & Installation - https://members.us.lg.com/store/pm/app/common?pageName=delivery

For further support and to help track or resolve the delivery issue, please send us a private message on Social Media @LGUSupport. Our team is dedicated to ensuring you receive your purchase and addressing any other concerns you may have. We appreciate your patience and look forward to assisting you.

—Renzo

Hello there. Thank you for sharing your experience with us. We understand that your LW8024RSMY is not working properly, and we're here to help you get this resolved.

As a troubleshooting step, we recommend checking if the air filter is clean and free from obstructions, as a clogged filter can affect performance. Additionally, ensure that the unit is set to the correct mode and that all settings are properly configured.

LG Air Conditioner – Why is My AC Not Cooling? - https://www.lg.com/us/support/help-library/lg-air-conditioner-why-is-my-ac-not-cooling--1342109440312

For further assistance, please send us a private message on Social Media @LGUSupport. Our team is ready to explore additional solutions and assist you in getting your unit back to optimal performance. We appreciate your patience and look forward to helping you.

—Renzo

Hi, Bernie. Thank you for letting us know about the issue with the LG Air Conditioner (LW2521ERSM) model. We understand how frustrating it can be to receive a defective unit, and we appreciate your feedback. Since you’ve decided to go with a different brand, we recommend contacting Home Depot customer service 800-466-3337 to discuss the return or replacement process. If you need any assistance with this or if there’s anything else we can help you with, please send us a private message on social media @LGUSSupport with your purchase details. We’re here to assist with any further support you might need and to ensure a smooth resolution for you. ^Juvy

Hi, George. Thank you for sharing your experience with us regarding your LG Air Conditioner (LW8024RSMY) model. We understand how challenging it can be to deal with missing materials, loud operation, and confusing controls. We aim to offer top-notch products and services that go beyond our customers' expectations. If you're missing installation materials, contact Home Depot customer service at 800-466-3337 for help. To reduce noise, make sure the unit is level and free of obstructions or loose parts causing vibrations. Check the user manual or online guides for help with the controls. For more information, visit https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-noises--20153142128768#. If you need more help, message us privately on social media @LGUSSupport with your details and any other problems you've faced. We thank you for your patience and are dedicated to ensuring your satisfaction. ^Juvy

Hi, Jan. Thank you for reaching out about your LG Washer (LW8024RSMY) model. We understand how disruptive a loud operation can be. We strive to provide high-quality products exceeding our customers' needs and expectations. For the noise issue, please check if the washer is level and that all four feet are properly adjusted. An uneven washer can cause excessive noise. Additionally, ensure no objects are caught in the drum or the pump and that the washer is not overloaded. For more help, visit https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-noises--20153142128768#. For further assistance, please reach out to us on social media @LGUSSupport with your details and any additional information about the noise issue. We appreciate your patience and are committed to ensuring your satisfaction. ^Juvy