when we decided to completely gut and remodel our kitchen I knew we were going with LG from previous experience. The finished color of this microwave looks beautiful. I haven’t honestly used it but a couple of times, however it works as it should. I only wish the bulb was easier to find an LED replacement for as all of our lighting is 5000k and this light just looks dingy.
Customer review from lg.com
Apr 14, 2021
Broke after only a few days a maybe two uses. So far, all I've gotten is the run-around from Home Depot, the Protection Plan folks, and LG. Judging from the reviews, perhaps this came from a bad batch. I'm beyond upset.
Response from LGAnswersApr 19, 2021
We regret you did not receive support in resolving the issue and we hope that you are willing to allow us another opportunity to assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Apr 4, 2021
Great product worth the money
Easy to install great product works wonderful Easy to clean love the new buttons
First plastic that holds the screw for the handle just crumbled. Then the extremely small tabs that hold the keypad bezel broke off. Now the tabs for cover for the filter on the top are starting to break. This model should be fully recalled and owners refunded or should get replacements with updated materials. This plastic was not fully tested and is very brittle. Hope you enjoyed our money because never will I buy an LG product again.
Response from LGE Social MediaMar 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Customer review from lg.com
Feb 24, 2021
This microwave has all the features you would want. Has a bright under light. The fan is really strong. The buttons are large and easy to understand. Easy setup and it works great
It works very well but it is incredibly difficult to clean. I have tried everything and even contacted LP about the fact that the stainless steel on the microwave always looks like it was smeared with greasy streaks. The phot attached is what mine looks like after 17 minutes of trying to clean it before giving up! The photo doesnt most of the smears, but I included it anyway. LP replied by saying I should follow the cleaning instructions in the owners manual. Seriously??? It doesn’t help at all.
I am sorry I bought this microwave and I urge you to make another choice unless you want to be frustrated with how it looks within a week of use.
Response from LGAnswersFeb 23, 2021
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette