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Customer Reviews for LG Electronics 22 cu. ft. French Door Smart Refrigerator with Glide N' Serve in PrintProof Black Stainless Steel, Counter Depth

Internet #306750367

Model #LFXC22526D

Store SKU #1003798596

  • Counter-depth refrigerator creates a seamless, built-in look
  • Fingerprint and smudge resistant finish easily wipes clean
  • Smart Home & Wi-Fi enabled to operate & troubleshoot on phone app

Customer Reviews

  • 4.4
    out of 2,678 reviews
  • 79%recommend this product
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Showing 1-30 of 2,678 reviews
Bought this fridge on 11/21/18, got installed on 11/29/18 and since then it has been horrible exp...
Bought this fridge on 11/21/18, got installed on 11/29/18 and since then it has been horrible experience with the doors of the fridge. Both the doors have mind of their own and left one will close with a bang and you can hear a loud and all bottles hitting the shelves, and the right one just doesn't want to close and will remain until you do one more push to close it. Initial installation crew couldnt fix it, had another service crew come in today 12/17/18 and they blamed it on the poor design and mention that how it is and its a common problem. are you really serious? We put in earned money to upgrade and this is worse than 18 year old GE fridge (which I am now regretting replacing). They also blamed on the leveling of the floor, which didnt made any sense since the old fridge still closes fine and was doing so far last 18 years. Poor LG Design, poor fridge and I am requesting to be refunded back. I don't want this fridge anymore. Somebody form LG or Homedepot come and fix it. Till I update this thread, prospective buyers please refrain from LG fridge. You will lose money and your peace of mind. I am trying to see if I can upload the video, so it helps you all see how bad the problem is.
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Response from LGAnswersDec 10, 2018
This is definitely not what we expect from our products. I can image how frustrating it is to have your refrigerator doors not close properly. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ LG
    32 found this review helpful
    FRIDGE SATISFACTION I could not be more impressed and happy with this refrigerator. Let’s start with the roomy fridge space and double doors that allows you wide coverage of getting to and placing items in without hassle. The fridge platforms can be adjusted to meet the consumer’s satisfaction. The platforms and inside of the fridge appears to be durable and has given me no issues. The freezer also provides excellent storage and includes a top shelf rack which allows for smaller items to remain at the top and not get lost in the bottom of the freezer which often happens in deep freezers. The plus of this freezer is that the ice machine will place additional ice in the freezer in an ice box!!! Love this feature as sometimes bulk ice is needed for a party and you run out of the ice provided for the ice machine. I could not be happier with having the extra ice production and storage as we often have bbq’s and it always comes in handy. I will say the only downside of this refrigerator is that you must ensure you close the doors with a “bit” of force as they are French doors and my experience with French doors often are a little harder to close. I have found myself having to come back to the refrigerator on quite a few occasions because the bell goes off indicating I did not shut the fridge door completely. Overall, this refrigerator scores a grade of an A and I couldn’t be any happier.
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    • Recommended
    20 found this review helpful
    I got this counter depth, Wi-Fi enabled, French door style, “Smart” refrigerator to replace a ful...
    I got this counter depth, Wi-Fi enabled, French door style, “Smart” refrigerator to replace a full-depth GE refrigerator I purchased 25 years ago. Although the GE refrigerator was still working perfectly with no problems, I decided to get this counter-depth model to increase the walkway area in front of the refrigerator and increase the workspace in my kitchen. This LG refrigerator is about 3 inches less deep than my old refrigerator, and I am pleased that this additional 3 inches or so of walkway space is surprisingly noticeable. It definitely improves the look of the kitchen. I like the refrigerator's interior layout, and it is very easy to find items amongst a crowded shelf. I especially like the ice and cold water dispenser. A highly promoted of this refrigerator is that it is “smart.” There’s no accepted standard for what qualifies an appliance as “smart,” but I think a baseline qualification is that the appliance should be able to monitor its operation and to 1) take action when a fault occurs or 2) notify me of the fault condition. This refrigerator has the typical door open alarm and low-temperature warnings alarms, plus a multitude of functions that are enabled by its (optional) connection to the internet via WiFi. To access most of the functions I had to install the Smart ThinQ app on my smart phone. I’ve had the refrigerator for about a week and I’ve experimented with all the functions. There is only one function that I find particularly valuable, and that is the one that can notify you if one of the doors remains open for more than 10 minutes. It’s possible that the Smart Diagnosis function, which provides useful information for diagnosing and solving issues with the refrigerator, could come in handy someday, although there’s a alternative method for sending the same information to the LG Customer Information Center that requires only a phone. I think it’s important to know that the refrigerator uses your home Wi-Fi network to connect to a server managed by LG or perhaps a third-party. The communication between the Smart ThinQ app on your phone and the refrigerator is accomplished through this server, which has direct access to your home Wi-Fi via the refrigerator. I have no idea where this server is located or even its IP address. If you think this could be a security risk for your home network, you might be right. The refrigerator was manufactured in China.
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    • Recommended
    38 found this review helpful
    A beautiful addition to a kitchen makeover. This replaces a rather large side by side 10 year ol...
    A beautiful addition to a kitchen makeover. This replaces a rather large side by side 10 year old refrigerator that still works fine but was getting stale style wise and a bit obtrusive in its designated space. The counter depth of this LG helps balance out the "feel" of the kitchen area so much better. The front stainless steel finish is gorgeous (the sides are simply painted a medium gray but still complimentary for those like me that have one side exposed). Stainless steel comes in many different types of alloys (different alloy metals allow for different desired properties such as corrosion resistant, tensile strength, appearance etc.) used to create it and this one allows for the use of magnets for those concerned about such things. This machine is super quiet in operation (with the exception when it drops ice cubes into the freezer located basket) while the older one would occasionally "growl" like an injured cat. The jury is still out on the freezer compartment which is basket style opposed to the shelves in the side by side... it holds more volume but I kinda miss the organization the shelves provided. Now I just have to decide where to put the cake that I may or may not want to eat when the time comes to test the time honored philosophical challenge
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    • Recommended
    15 found this review helpful
    Lots of room, dual ice makers, absolutely beautiful finish. This is a replacement for an older, s...
    Lots of room, dual ice makers, absolutely beautiful finish. This is a replacement for an older, side-by-side refrigerator/freezer. This one has French doors which either one or both open to a spacious refrigerator, allowing storage of large items (e.g. leftovers from special occasion family dinners). The temperature is consistent throughout (no hot/cold spots). I really like the dual ice makers, a smaller one in the door is adequate for day to day use, but the additional one in the freezer compartment has a large ice bin, which is great when ice consumption is high during parties, etc. The shelves are adjustable. The bins in the door are two sizes, narrow on one side (suitable for single row items), whereas the bins in the other door are twice the depth suitable for larger items or double row items. The main compartment has separate drawers for more delicate items such as fruit/veggies/deli meats, etc. I really like the ability to "lock" the front touch screen/water dispenser. Two year olds love to run the water onto the floor, no problem, lock the panel and no more water on the floor. I really like this refrigerator, lots of room, nicely designed and looks modern and stylish.
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    • Recommended
    28 found this review helpful
    Ive only had this fridge for a couple of days, but so far so good. I was a little apprehensive ab...
    Ive only had this fridge for a couple of days, but so far so good. I was a little apprehensive about trying another LG Refrigerator with all of the problems that I've had with my previous one, but I decided to give it a shot. This is the perfect addition to my Man/Kid's Cave. At only 22 cubic ft., it wouldn't really work well as my primary fridge. It will hold plenty of beer and juice boxes for the cave though. Well, primarily juice boxes, water and Gatorade, but a man can dream. It has a stylish design and the LED lights look great on this thing. I have to run the water line so that I can get the ice dispenser to work, but that shouldn't be a problem since its in the basement next to my furnace room. I think the dual ice makers is going to be a great feature also. Ice can be dispensed from the door and it is also produced in the freezer and drops into the supplied bin. Perfect for parties. The only negative I have found with this refrigerator is the SmartThinQ features. I haven't been able to connect it to my phone and its near a wireless router. I didnt take off any stars for this because honestly its not that big of a deal. If I were able to log in and see what was in the fridge while I was at the store, then it would be a bigger deal, but for my purposes, it isn't really a necessity. Only time will tell if this performs better than my previous model, but so far I'm pleased with this refrigerator and would recommend it.
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    • Recommended
    8 found this review helpful
    Working great so far. Install was good. Team on time and careful with the install. Like the colo...
    Working great so far. Install was good. Team on time and careful with the install. Like the color. Note - the sides of the fridge are black metal, not the black stainless gray color of the front. Not a big issue just a heads up. Ice working great on both the door and underneath. Left door is heavier than I expected but that is due to the ice. We just try and make sure to close that one gently vs letting it slam closed. Keeping everything nice and cold as promised. Like the taller opening for the water dispenser - can fit a pitcher under it to fill vs. tilting it funny like we had to do with our our older GE.
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    • Verified Purchase
    • Recommended
    14 found this review helpful
    This fridge is strangely larger than other fridges of comparable size. The fridge is wifi enable...
    This fridge is strangely larger than other fridges of comparable size. The fridge is wifi enabled which allows it to call home when it is broken (unless the wifi is broken, then you have to call home and hold your cell phone up to the special port above the fridge doors). It has two ice makers which is great if you plan on having parties, it can make lots of ice very quickly. It has a big control panel on front of the door and the ice/water dispenser are oversized for larger containers. The interior of the fridge has a bright light making it easy to see all the goods inside. The compressor is very quiet and you can only hear the ice maker filling with water if you listen very very closely. The negatives of this fridge... it took about 4 days before it started making ice. There is an "app" for it, but the app doesn't do much other than tell me how much wattage it is using and how many times the door has been opened. And it allows you to turn on the ice plus feature. The control panel on the front allows you to set the temperature of the freezer and fridge. It would be nice if they told you what the current temperature of the fridge was as well. I spent my first couple of days with the unit trying to figure out how cold it was and if it was ready for me to put my food back in it. The second ice maker in the freezer dumps ice on to the top shelf. You have the option of having frozens or ice, not both (unless you want your frozens covered in ice. You can turn the ice makers on/off separately. The ice maker in the door has enough for regular every day use. It would have been nice if the freezer had a little rack/shelf in the door to hold small things like pints of ice cream so they do not get lost in the big freezer drawer.
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    • Recommended
    10 found this review helpful
    We got this refrigerator because we wanted a bigger one. The previous unit was also manufactured ...
    We got this refrigerator because we wanted a bigger one. The previous unit was also manufactured by LG but was a counter width model. I look for appliances with an energy star rating from a high quality manufacturer. I have long term experience with LG, with many types of products. They last the longest with almost no repairs. I want a unit where I do not have to worry about getting an extended warranty as my first concern. It does have the impressive Linear Inverter compressor with a 10 year warranty, one year on the rest. This feature alone will generally make sure this fridge lasts well over 10 years. I made sure the ice maker was a newer generation model. [ I did have an ice maker problem on a LG unit a few years back, fixed on warranty] The fridge has door cooling which is needed for a fridge of this size. It is quiet and a proven energy saver. This a high quality unit. This is fairly basic unit as far refrigerator gadgets go. It does not come with a butter compartment. You will also find that it lacks one shelf adjustment setting. It has 4 instead of five. The fifth is not needed in my opinion. This came with two ice makers. It comes with WI-FI to set it apart in this price range. I could live without it but I will be using it should service ever be needed. It works fine. It was fairly easy for two people to install. Just make sure it fits any door way and hallways it needs to go through, to make it to the kitchen. If you do have to have the doors removed, have a professional do it. The ice maker hook up at the fridge is designed for easy. I also place a tremendous amount of importance on the vendor. Home Depot goes the extra effort in making sure it is delivered properly. If you should have to return it, there is no better company in my experience, for everything they sell. If you have to have an extended warranty theirs will be cheaper, better, and far less hassle than the 3rd party sellers that robo call you. Next, since LG makes a lot of different fridges under as many model numbers. It is very possible after do your research, find something you like and get something a bit different. Always check. If there is a feature you really want make sure you have right model number. The quality will be remembered a lot longer than the price. I expect this unit to last a long time.
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    • Recommended
    15 found this review helpful
    First and foremost, I chose this refrigerator because it is an LG product. This is my 5th LG pro...
    First and foremost, I chose this refrigerator because it is an LG product. This is my 5th LG product. I have purchased 4 LG products, 2 heating and ac units and a washer and dryer. Their customer service has only been needed on one of the products (ac) and I am pleased to report that they made such a good impression on me that I look for LG first. I find their products to be of high quality workmanship and built with consumer needs in mind. You need to read my entire review because I think some of the description posted does not match the actual refrigerator. There seems to be a mix up. Refrigerators come in different sizes these days. You really do have to pay attention to the measurements to figure out which refrigerator will work for you. In my particular situation, I have limited overhead space due to cabinetry. I cannot accommodate a taller refrigerator. I do have plenty of floor space and can accommodate a unit that takes up more floor space. I have tried getting a short flat refrigerator and just did not have enough space for hardly anything.. What good are shelves if they are so close together they are nearly useless? With this refrigerator I have happily given up floor space to gain space inside the refrigerator - lots of shelf space- just look at my pictures. Husband loves the double icemakers,and the smaller ice cubes. I love the shorter depth door space on the ice maker door as it holds those slim containers that tend to tip and slide around in an upright position. The other door has plenty of depth for those who like to put gallon containers in the door. There are some errors in the description: You can change your settings remotely using the app thanks to wifi technology. We use our Amazon Alexa. You can't share shopping lists and upload photos between your smartphone and this refrigerator. You can't use the app to remotely check the contents and you don't get a message on your phone when the door is left open. There is a delightful door chime that sounds if it is left open. Husband loves that he can increase ice production from his smartphone. He also likes to tell me how many times the refrigerator was opened during the day.. This is not a 4 door refrigerator and it doesn't have an ultra tall 12.6" water/ice dispenser. The dimensions were correct. The water/ice dispenser area is so very sweet with its sleek design. I have seen people's stainless refrigerators that just looked terrible on the outside. I have no idea how they are cleaning them. To make them look brand new - just like you would with a stainless sink- rub them with mineral oil. Just in case your floor is like mine - this refrigerator likes to be kept balanced. My tile floors are not totally even. If someone pushes the refrigerator back towards the wall where the flooring is uneven, it becomes unbalanced and there is a clicking sound. I just have to push it back into the balanced spot - which is much easier than adjusting the balancing legs in the front. I am so pleased with this refrigerator, I even like the way it hides the hinges in the front. The doors open easily and seal well. It looks and feels like a high quality refrigerator and is quite good looking!
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    • Recommended
    20 found this review helpful
    Babnnn
    Babanabsnsnbabsbsnsnbsbsjjb hhabsbsnnbbbb hsnnsnsnsn
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      by
      • Verified Purchase
      Great buy
      Beautiful fridge, very easy to set up and select temps. I had Home Depot handle install and they did great. I haven't used the "ThinQ" yet but the control panel on the front is easy to use. PrintProof steel seems to be as advertised
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        • Recommended
        two up door are not even and one small dent...
        two up door are not even and one small dent on the surface, called Home depot( they transfer to LG),(back -forth) about 4 hours, just want to replace, but nobody is responsible. later told them cancelled payment then they agree to replace.
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        Response from LGAnswersJun 23, 2022
        Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements.^Venette LG
        • Verified Purchase
        1 found this review helpful
        Very roomy and modern. Very happy with this purchase....
        Very roomy and modern. Very happy with this purchase.
        by
        • Verified Purchase
        1 found this review helpful
        Really nice
        Lot of room in both fridge and freezer. Actually bought 2 for both up and down stairs.
        by
          Excellent refrigerator
          This is the third LG refrigerator I have purchased for my home. I love the size of the freezer and all the bins. I selected LG because of its quality.
          by
            Do not purchase LG refrigerator
            LG refrigerator are know for the compressor and ice makes to go out in the first three years of service. I paid $4000 for my fancy refrigerator that no longer cools and LG can’t find a service technician that will repair the compressor, so I will have to pay out of pocket $1200 for me labor and parts. Before purchasing this refrigerator call your local service tech and make sure they will work on a warranty claim and take a picture of your receipt.
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            Response from LGAnswersJun 23, 2022
            We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG
              size and features
              We really like counter sized dimensions of the exterior. It fits nicely into the scheme of our kitchen. In addition, the ice maker on the door frees up shelf space and that really is important to our family
              by
                Improved features
                I remodeled my 40 yr old kitchen and treated myself to all new appliances. I chose all LG products and really enjoy the refrigerator. My last refrigerator was an LG which I really liked. However, I had to learn the trick where the left door had to close first, then the right door for it to seal and close properly. The new design is so improved, that I can close either side and the doors close perfectly. I'm so excited about that as guests were always messing up the door sequence thus the doors weren't closed and everything would get warm in there. UGH. I guess the alarm quits after a while. But, thank you for a great product!
                by
                  Should have stuck with GE
                  2 major complaints, which I consider a big deal. 1) The in-the-door ice maker continually jams and you have to take it out and empty it and start again. I think we will just turn it off and just use the one in the lower freezer compartment, which works fine. 2) The BIGGEST complaint is that the temperature shown in the door is only the temperature the fridge is "SET" at, NOT what the temperature is on the inside of the refrigerator. There is no way to know what the temperature is INSIDE the fridge without buying a thermometer and putting it inside the refrigerator. I would rather have my old GE back which showed the temperature "SETTING" as well as the "ACTUAL TEMPERATURE" inside the fridge. Knowing the "setting" only is totally worthless! Not happy!
                  by
                    Should have stuck with GE
                    2 major complaints, which I consider a big deal. 1) The in-the-door ice maker continually jams and you have to take it out and empty it and start again. I think we will just turn it off and just use the one in the lower freezer compartment, which works fine. 2) The BIGGEST complaint is that the temperature shown in the door is only the temperature the fridge is "SET" at, NOT what the temperature is on the inside of the refrigerator. There is no way to know what the temperature is INSIDE the fridge without buying a thermometer and putting it inside the refrigerator. I would rather have my old GE back which showed the temperature "SETTING" as well as the "ACTUAL TEMPERATURE" inside the fridge. Knowing the "setting" only is totally worthless! Not happy!
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                      Compressor
                      Don’t buy compressor has gone out twice. LG compressor are have a design flaw
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                      Response from LGAnswersJun 22, 2022
                      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG
                        Good features
                        I bought this fridge two months ago and it has plenty of shelf space. I find that the veggie and lower drawers are a bit narrow
                        by
                          Love, Love, Love being able to open the 2 doors...
                          Love, Love, Love being able to open the 2 doors and see everything we have or don’t have to eat. The meat/cheese drawer is awesome and keeps everything sooo organized. So much great freezer storage space. The two ice type options in the door are great. We planned on going with the bigger model, but this is perfect. Actually streamlines the kitchen with the base counter tops.
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                          • Verified Purchase
                          1 found this review helpful
                          Horrible product and service
                          This came with my Vanliegh RV itquit working in May and is still down 6-16-22
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                          Response from Social MediaJun 20, 2022
                          We hate to hear this and looking at your case the tech is waiting on the part. We apologize for the delays.^Sandy
                            Water Filter LT1000P does not fit
                            Buyer beware there is an major issue with the water filters LT1000P. They will not fit. You have to shave the side tabs to install. LG customer service will not help. They do not stand behind their product! Be prepared to pay $$$ for technicians to come out. Ice machine coastally gets stuck. Left side of door is heavy, slams with a force. Wish I never bought it. Will be going back to Samsung!
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                              Great features!
                              I love all the features of this awesome refrigerator. What an improvement for us. Love the ice makers and the French doors. Wifi is a bonus too. Keeps everything fresh longer as well.
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                                Great looking fridge, easy water hook-up!...
                                Great looking fridge, easy water hook-up!
                                by
                                • Verified Purchase
                                1 found this review helpful
                                Excellent fridge. Double ice maker is awesome. Only complaint is...
                                Excellent fridge. Double ice maker is awesome. Only complaint is exterior stainless dents extremely easy so be careful if you have younger kids!
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                                • Verified Purchase
                                1 found this review helpful
                                Showing 1-30 of 2,678 reviews