Customer Reviews for LG 26.8 cu. ft. French Door Refrigerator in Stainless Steel with Multi-Air Flow
- 10-year manufacturer's limited warranty on linear compressor
- SpacePlus ice door system frees up valuable shelf space
- Smart Cooling System designed to help keep food fresh
Customer Reviews
Aug 2, 2023
Sad loss
Our frig is 6 years old we really have enjoyed it however it broke and we lost a freezer full of food.
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Response from Social/LGAug 8, 2023
Thank you for sharing your review with us in regards to your LG French Door Refrigerator. We understand your disappointment when it encountered issues just six years after purchase. To address this matter promptly, we recommend reaching out to the LG Social Support team on Facebook or Twitter using the handle @LGUSSupport and including your model and serial numbers of the refrigerator. We will then take it from there! ~ Rita
Customer review from lg.comJul 28, 2023
Not satisfied
It lasted for 9 years. Compressor is broken and some other part needs replacement it seems.
LG Service is ridiculously expensive.
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Response from LG Social Media TeamJul 28, 2023
We apologize for the inconvenience you're facing with the compressor and other parts of your LG product. Your satisfaction is important to us, and we understand your frustration with the repair cost. As your product has served you for a significant period, wear and tear can naturally lead to component failures. We aim to provide reliable products, but we also recognize that repairs can be costly.
To explore available options and assist you further, please reach out to our specialized support team on Facebook or Twitter using the handle @LGUSSupport. -Carl
Customer review from lg.comJul 26, 2023
Excellent I really the french door
I like everything about this refrigerator. The ice maker in the freezer is great.
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Customer review from lg.comJul 15, 2023
Worst refrigerator ever made
Our LG refrigerator compressor went and LG could not get it repaired in less than 5 days and they were going to put the same defective compressor that was in it. LG has had thousands of these compressors fail and all they do is put the same defective compressor in. Stay away from LG applances.
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Response from LG Social MediaJul 16, 2023
Hi, there. We apologize for the inconvenience and frustration you have experienced with your LG 27 cu. ft. French Door Refrigerator, model LFX28968ST compressor issue. We understand your concerns regarding the repair time and the use of a potentially defective compressor. We strive to provide reliable and efficient service, and we regret that we were unable to resolve the issue within your expected time frame. Regarding the compressor, our intention is to ensure that the refrigerator functions properly and meets your expectations. If you have concerns about the replacement compressor or would like to explore alternative solutions, we recommend reaching out to us through @LGUSSupport on Facebook or Twitter for further assistance, including discussing available options and addressing any questions or concerns you may have.
We appreciate your feedback, and it will be shared with the relevant teams for further evaluation and improvement. Our goal is to provide high-quality appliances and exceptional customer service, and we apologize if we have fallen short of your expectations. We will make every effort to assist you and work towards a satisfactory resolution. ^Danee
Customer review from lg.comJul 9, 2023
Larger interior even though it is counter depth
[This review was collected as part of a promotion.] Disappointed that the doors don’t swing closed when you push it. Have to get used to this as my last one all you had to do is give the door a slight shove and automatically closed. Not happy with this!
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Customer review from lg.comJul 6, 2023
Very nice and roomy real enjoy space and ice maker
Excellent product at 6 year and still works great and operates excellent.
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Customer review from lg.comJul 6, 2023
Great features
[This review was collected as part of a promotion.] I have had this frig for a while. The compressor went bad while under a parts warranty and I had no problem getting it replaced.
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Customer review from lg.comJun 29, 2023
Love the features of this refrigerator
My refrigerator is about nine years old now and hasn’t had any problems with the box until about a month ago. We realized that the box was cooling. Call LG customer service and they stayed on it with us until the problem was resolved. Most wouldn’t have done this during this day and time. Anyhow our refrigerator is up and running with no problem. Thanks LG customer service for your services!
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Customer review from lg.comJun 27, 2023
Horrible!
Just broke on us 2 weeks ago. Will never buy another LG product again.
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Response from LG Social.Jun 28, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Customer review from lg.comJun 27, 2023
Great look and all the features we need!!
Love the look and feel of our newest LG refrigerator. Good size and has all the features we need for the price.
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Customer review from lg.comJun 4, 2023
Compressor went out twice ice machine never really
I wanted to love this refrigerator so bad but,, Since we bought this refrigerator, the compressor went out twice, damaging all my perishables, ice machine never really worked. The second time it was repaired it cost us almost 700, for labor. Ice machine still no good. Just one nightmare after another.
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Response from Social MediaJun 4, 2023
Hi, Va65. Thanks for reaching out. Hopefully you were able to get your compressor fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Customer review from lg.comMay 30, 2023
Piece of junk
I had this LG refrigerator almost 10 years and will never buy another LG refrigerator. It's on it's third compressor and the last one was just installed May 28, 2023. It already is failing to freeze.
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Response from LG Social MediaJun 1, 2023
We appreciate you taking the time to post your review. Based on your review, it appears there may be an issue with another part in your refrigerator. Please reach out to us so that we can look into your issue. Our contact options are depicted in the following link: https://www.lg.com/us/support/contact. We'd be happy to offer our assistance in this pressing matter and hope we can reach a resolution as soon as possible. Should you feel the need to provide your feedback regarding the experience you had with refrigerator model LFX28968ST, please feel free to do so here: https://www.lg.com/us/support/feedback. We look forward to hearing from you. ^Chris
Customer review from lg.comMay 28, 2023
Great features but doesn’t last
We bought this refrigerator 7 years ago. We love the features of the refrigerator especially the shelf that slides back for taller items and the slim ice maker which allows for shelves in the door. So disappointed that the compressor went out! Would have expected it to last longer than 7 years. In addition to compressor, there was some kind of leak along outside of refrigerator which deemed it nonrepairable.
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Response from LG Social May 30, 2023
We regret to hear your refrigerator is no longer in working condition and is deemed no longer repairable. Should you feed inclined to, please feel free to leave your feedback here: https://www.lg.com/us/support/feedback. We'd use your feedback to improve our customer experience going forward. We'd appreciate you taking the time to fill out the form! ^Chris
Customer review from lg.comMay 26, 2023
It is a nice refrigerator until it isn't.
It is a closed system so if it slowly leaks refrigerant, you won't know about it for a long while. If it happens and stops cooling effectively after your warranty period, it is a hassle to get the repair completed unless you have your original receipt. If you have it moved, make sure the movers are careful with the bottom side, the ice maker valve is fragile. The door hinge sags after a while. So the closing hinged part inside the door that keeps the seal between the doors, does not always catch the closing mechanism at the top of the refrigerator.
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Customer review from lg.comMay 17, 2023
Love my LG!
We have had this fridge for 10 years! No issues until this year when the compressor went out. Luckily we are within the 10 year warranty (barely). I called customer service and they sent someone right away to replace it under the warranty. Hoping for another 10 years out of it!
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Customer review from lg.comMay 15, 2023
2nd refrigerator I have purchased of this model.
Had compressor go out after 5 years. They said having in garage caused failure.
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Response from LG Social MediaMay 15, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Customer review from lg.comMay 12, 2023
Nice refrigerator
[This review was collected as part of a promotion.] I am happy with the frig with the exception of the ice maker. Have had service on it 5 times already in 4 years. they keep replacing it and still it continues to leak periodically.
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Customer review from lg.comApr 20, 2023
I wouldn’t recommend this fridge.
We bought this fridge in the summer of 2017 for our new home. The first compressor stopped working March of 2020. It is now April of 2023 and the second compressor went bad. LG covered parts and labor the first time and the compressor the second time. We had problems with the installation of the second compressor. And the fridge stopped working 3 times that week. So I don’t recommend this fridge. They are not build well.
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Response from LG Social MediaApr 22, 2023
We want to thank you for taking the time to communicate with us about your experience with LG 27 cu. ft. French Door Refrigerator, model LFX28968ST. We're sorry to learn that you had such a negative experience. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Danee
Customer review from lg.comApr 9, 2023
Good Customer Service for Repair
I opted for the one price for all repairs and it turned out well. The compressor had failed and the condenser coil had plugged and both were replaced. Repair tech was friendly and did the repair quickly and the fridge works like new.
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Response from LG Social MediaApr 10, 2023
It's our pleasure to provide the best possible service to our customers, and we're glad this commitment was reflected in your repair experience using the LG 27 cu. ft. French Door Refrigerator, model LFX28968ST. Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee
Customer review from lg.comApr 3, 2023
[This review was collected as part of a promotion.] I am very disappointed in the non service I am receiving
I am very exhausted with explaining over & over again nothing gets resolved. No one but one person has reached out and she couldn’t resolve anything.
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Response from Social MediaApr 4, 2023
We appreciate all feedback. Thank you for bringing this to our attention. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Customer review from lg.comMar 1, 2023
Disappointed!
Mine came with the house. Mfg in 2016 bought house 2017 had trouble 2018 just quit cooling, unplugged and started cooling again now 2023 totally died and have to replace. doesn't seem like something I would buy. I have an apt size frig on my patio Ihave had for over almost 20years ago and never have had a problem.
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Response from LG Social MediaMar 2, 2023
We're sorry to hear about the inconvenience you have experienced. We read from your feedback that you were having trouble with your LG product, so we’d like to help you with it. It would be our pleasure to assist you with this, please send us a private message on Facebook or Twitter using @LGUSSupport and we'll be more than happy to help. ^James.
Customer review from lg.comJan 31, 2023
It was nice
I bought it 5 years ago it was fine tell the compressor went out
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Response from Social MediaFeb 3, 2023
We want to thank you for taking this time to communicate with us about your experience with your LG Refrigerator. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Customer review from lg.comJan 7, 2023
We got 10 years out of it
Lasted us 10 years. I complained about spending 2K on it whenever I had to break up the ice cubes so they would come out of the dispenser; when the doors slammed shut; produce freezing in the drawers; having to remove ice sheet from the bottom of the freezer every month because the drain tube would freeze; if freezer was set 2 degrees colder icemaker could not make ice, if set too high not enough ice; looking at the constant finger prints, cleaning swirls, dents and scratches on the stainless steel. Now we find out about compressor problems. How much carbon foot print from all these appliances in the landfills? Make lasting products!
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Response from Social MediaJan 13, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Customer review from lg.comDec 24, 2022
Good fridge overall but ice maker stoped working
[This review was collected as part of a promotion.] I had bought an LG fridge back in 12/2016 and it has worked fine until now that my fridge stopped making ice. Did a little research and talk to a tech on the phone and they said possibly the sensor could be bad on it. It fills the ice tray with water, it freezes it but it doesn’t dump/dispense the ice into the bin so it can refill water and make ice again. I have to keep hitting the reset to make it dump/dispense the ice every time. Other than this issue everything is still in working condition.
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Response from Social MediaDec 27, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Customer review from lg.comDec 19, 2022
I have had my LG since 2014 and I have only had an issue with my Ie maker. Then this year (2022) it stopped working so I call LG and set up a services call. The LG rep was very nice and explain to me what was going on and what he was going to do to fix it.
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Customer review from lg.comNov 27, 2022
Great Refrigerator!
I bought this refrigerator back in 2014 and this is by far the best refrigerator I have ever owned! I have never had any problems with the refrigerator. It’s easy to clean and other then replacing the door switches everything else has run fantastic. I would highly recommend this refrigerator to anyone.
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Customer review from lg.comNov 25, 2022
LFX28968ST Side By Side Refrigerator
[This review was collected as part of a promotion.] The refrigerator overall has been a good one. Ice maker works good, but does not last as long as I thought it would. Eight years old and compressor went out. LG warrants this for 10 years and replaced unit on their tab. I paid labor only. Works better than new now. LG has excellent customer service. Call 800 number and set up certified techs. in your area. Efficient people and service techs. arrive during window of time set up. Customer Service Is Key For Me!!! Stay with certified techs only.
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Customer review from lg.comNov 12, 2022
Actual Temperature Reading on Front Panel
The refrigerator is well built but the compressor had to be replaced after only 5.5 years of service. My comment is that an actual inside temperature reading should be incorporated on the front door, not just the temperature setting. If this was the case, I would have been warned that the refrigerator malfunctioned. Consequently, I lost hundreds of dollars in food.
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Response from Social MediaNov 14, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Customer review from lg.comNov 11, 2022
Great size
Like being organized and having room for all of my cooking supplies. I only have to shop once or twice a month.
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Customer review from lg.comOct 31, 2022
Don't buy LG refrigerators
Bought the now discontinued LG LFX28968ST in 2016. they discontinued these things so when they go out in 6 years you can't leave a review.
The compressor is out and when I call our local repair place they already knew what the issue was based on the word "LG" Evidently this is a widely known issue and they get lots of calls for same thing. The part may be covered but it's an EXPENSIVE labor cost for the repair. I truly believe they deliberately build these things to fail after 5 years.
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Response from LGAnswersNov 1, 2022
We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
