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Customer Reviews for LG 30 in. W 20 cu. ft. Top Freezer Refrigerator w/ Multi-Air Flow and Reversible Door in Stainless Steel,ENERGY STAR

Internet #311231763

Model #LTCS20020S

Store SKU #1004945710

  • Humidity-controlled crispers keep produce fresh, for longer
  • Rated Energy Star refrigerator with premium LED lights
  • Optional Ice Maker is available - Model # LK65C

Customer Reviews

  • 4.4
    out of 4,675 reviews
  • 82% recommend this product
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Showing 1-30 of 4,675 reviews
LG refrigerator
The refrigerator was delivered ontom and it is perfect
by
  • Verified Purchase
  • Recommended
3 found this review helpful
Seals bad
I bought a Kenmore which is made by LG the seals will never work even ordered new seals well worse than their original Searels it lasted me only three years I hope you can see the pictures I post
by
Response from LGAnswersDec 9, 2022
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG
    6 found this review helpful
    Freezer fan hasn't been working for months.
    I bought this 7 mon. Ago freezes the vents doesn't let the airflow to the fridge, and food spoiled
    by
    Response from Social MediaNov 21, 2022
    We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
      Stainless French door with bottom freezer.
      I've had this since 2012. The bottom freezer took a bit getting used to. You DO have to "dig" to find your items but the upper refrigerator is better because MOST needed items are at the best level. The stainless is easy to keep clean ( not prone to too many fingerprints). Chimes if doors left open. Very satisfied.
      by
        Crap
        [This review was collected as part of a promotion.] Bought my fridge a year ago, the door mount on my freezer broke, only keep a few bags of frozen vegetables stored there, so for this to break so easily is not acceptable. Unfortunately I didn't get the extended warranty, so I'm stuck with a broken new fridge
        by
        Response from Social MediaNov 14, 2022
        We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
          First LG I like
          I've seen and used LG phones and they've been problematic. TV's too. Washer and dryers have their ups and downs. Decided to give the fridge a try as recommended by an associate. Delivery came earlier than expected and worked right away. Freezer already cooling. I'll check the fridge tonight after work but it's so quiet. Didn't even know it was running. So far I'm very impressed. 😊
          by
            • Recommended
            3 found this review helpful
            Great Buy!
            I know I'm not supposed to, but I put this in my garage and it's working perfectly thus far. Super sturdy, great space, and perfect temp regulation between the freezer and fridge.
            by
            • Verified Purchase
            • Recommended
            4 found this review helpful
            Top shelf just gave away on right side plastic
            Today I open the refrigerator door and the whole top shelf plastic cracked on right side and was down on the food on shelf below. The glass held! The first month I had it it cracked on the left side but I had the original tape still on it so just left it! So both sides cracked! The plastic is very flimsy not strong at all! I’m so disappointed I’ve had refrigerator last 25 yrs whirlpool , then next fridge 5 yrs just stopped cooling! Never a shelf issue sturdy! Now what?
            by
            Response from LGAnswersSep 13, 2022
            We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer LG
              13 found this review helpful
              Perfect size, looks great, happy purchase.
              Just had about 3weeks. Liked it as soon as we saw it in the store. When it arrived we loved it.So far so good!!
              by
                MOVE ON... choose another fridge!!
                I pretty much NEVER write product reviews, but this refrigerator has me so angry I had to share. We purchased our refrigerator in June 2020 for $777. In the time since I've replaced the 3 refrigerator shelves and just today had to order a new door bin. Luckily these are all available from parts suppliers, but the total cost of all these replacements to date is $333.85 plus shipping! The problem is that the plastic border around the main shelves is cheap / weak plastic.
                by
                Response from LGAnswersAug 31, 2022
                We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG
                  15 found this review helpful
                  Great Refrigerator
                  I purchased the LG refrigerator in a black color last month. It is a little bigger than my old one. The guys that delivered the new refrigerator was excellent. They remove my old one and put in the new one without touching the kitchen floor. When it is first plug in you will hear several different types on noises, but afterwards it stops once the refrigerator is completely cool. Very quiet refrigerator. I am very happy with new refrigerator.
                  by
                    • Recommended
                    3 found this review helpful
                    Excellent Storage
                    [This review was collected as part of a promotion.] New appliances installed in purchased home. Looking to replace two A/C units
                    by
                      Disappointed
                      [This review was collected as part of a promotion.] Fridge cools only to 50 and food spoils. Freezer often is not freezing.
                      by
                      Response from Social MediaJul 26, 2022
                      We hate to hear this and thank you for your feedback. After review of your case we see you are scheduled for repair.^Sandy
                        Nice fridge! Nice space for price
                        [This review was collected as part of a promotion.] ProsThe fridge is big and bought for a good price. Cons for some reason the freezer door keeps opening every time the fridge door closes. No light bulb in freezer.
                        by
                          Fingerprints
                          Cheap stainless , shows all fingerprints, when you close fridge door freezer door pops open. Spend a little more for a better fridge .
                          by
                          Response from LGAnswersJul 7, 2022
                          We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG
                          • Verified Purchase
                          1 found this review helpful
                          Good size shelves on the door.
                          [This review was collected as part of a promotion.] Very nice looking and a perfect size for my space, the shelves on the door are nice and deep . I got a really good price too!
                          by
                            • Recommended
                            Still doesn't work
                            The refrigerataor did not work well from the start. Perhaps it has something to do with the lack of a good seal once the doors were reversed? In any case, the food is warm.
                            by
                            Response from Social MediaMay 25, 2022
                            Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
                              Junk, no customer service, stay away
                              Stay away from this one! I've purchased several LG appliances but this will be the last! Shelves in the refrigerator are garbage! If they could hold at least 1/4 of what is advertised and pictures show this would have not happened after just 6 months and holding only about a dozen bottles of water. Of course the Warranty is only 90 days. I wrote a complaint to LG and they chose not to respond. Never buy LG again! You should be ashamed! At least have the courtesy to respond!!!!!!!! JUNK!
                              by
                              Response from LGAnswersMay 16, 2022
                              We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki LG
                                15 found this review helpful
                                New Fridge
                                [This review was collected as part of a promotion.] Only a month in, but a great fridge. Large freezer with ice maker and plenty of storage with glass shelves!
                                by
                                  • Recommended
                                  I would have rated it higher....
                                  [This review was collected as part of a promotion.] ...except, I've been trying unsuccessfully to reverse the doors. And, the middle bracket pin won't budge. I called to
                                  by
                                    • Recommended
                                    Nice basic model.
                                    Purchased a year ago online during covid pandemic supply chain challenge. I needed a fridge right away and settled on this one for brand and color (I really dislike stainless.) It seems to maintain temperature fine. If the space for your fridge is in a corner like mine (next to a wall), be aware that removing the shelves is difficult. They come out best if you can open the door beyond 90 degrees, something I can't do in a corner. The shelves hit the door and won't come out easily. Also be aware that the glass inserts of the shelves do not come off the frames so if you spill liquids and the liquids get under the glass, you will not be able to clean under the glass. My previous fridge had the glass simply sitting in the frame and the glass could be completely removed and cleaned on both sides. These shelves have the glass attached (glued?) permanently and do not allow for removal of just the glass for cleaning. There is now dry liquid under the glass that I can't clean. GROSS! Also, be aware that when you close the fridge door, the freezer door pops open briefly and if the slightest thing is gently pressing on the inside of the freezer door, it will not close and will allow the freezer to thaw. Also, you have to use a good amount of force to close the fridge door or it will not close all the way (See video: https://youtu.be/f0u3MG8RhhI. This platform only allowed for the attachment of one video so I'm adding the link to the second video here.) Too much force, freezer opens. Note enough force, fridge door doesn't close. It's sleek and functional, but these little "inconveniences" make me think twice about buying LG in the future without full vetting in person in the store.
                                    by
                                    Response from Social MediaMar 29, 2022
                                    Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue.^Sandy
                                      Fits well in my old fridge spot
                                      The refrigerator is very sleek looking outside,but the shelving was hard to adjust because of the door being in the way when I had to adjust the height.
                                      by
                                      • Verified Purchase
                                      2 found this review helpful
                                      The frig is not finger print resistant as stated. I...
                                      The frig is not finger print resistant as stated. I wipe it with cloth and water but, shows streaks then. I also would like to mention that plastic they have on it i took Off has stains in areas where it took coating off from where wrap was on frig.
                                      by
                                      Response from LGAnswersMar 16, 2022
                                      We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Jovelyn LG
                                      • Verified Purchase
                                      4 found this review helpful
                                      I love it.
                                      [This review was collected as part of a promotion.] I am so glad to have this refrigerator. It works so well and though small is just what I need right now. My only complaint is the controls for the refrigerator section. They are huge and take up too much room.
                                      by
                                        • Recommended
                                        Flawless operation, quiet, beautiful, best value
                                        Shopped every fridge option and got this 8.5 months ago and LOVE IT! No problematic icemaker in freezer, thankfully. Countertop icemaker great option. Improved freezer with weatherproof light & middle shelf. Thicker acrylic shelf, 18”x24”x0.22".
                                        by
                                          • Recommended
                                          7 found this review helpful
                                          Great features
                                          [This review was collected as part of a promotion.] I bought this a few weeks ago and I love that it works perfectly, plus it’s got great features, it’s has a hook-up for an ice machine, stainless steel, it cools great. The freezer works awesome.
                                          by
                                            • Recommended
                                            Perfect pick
                                            Exactly what I was hoping for. Freezer is the perfect size for ice cream and ice cream bars. Fridge is perfect for many drinks including gallons. Door was reversible as we wanted. Would buy it again. Delivery was fast and delivery workers were friendly
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            4 found this review helpful
                                            Good product.
                                            [This review was collected as part of a promotion.] 20 years ago, our family bought LG refrigerator, and still working very well.
                                            by
                                              • Recommended
                                              ECONOMICAL AND IT WORKS!
                                              This refrigerator looks good in a small kitchen. Sharp and functional. So far, it has been exactly what I expected and the price is right. I like that it does have the option to add an icemaker later.
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              2 found this review helpful
                                              Terrible Purchase
                                              This fridge worked for about 2 months. Since then we have had problems with the light staying on when the fridge closes, with the fridge not cooling sufficiently, with the freezer not cooling sufficiently, problems with the freezer being too cold.
                                              by
                                              Response from LGAnswersOct 8, 2021
                                              We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG
                                                10 found this review helpful
                                                Showing 1-30 of 4,675 reviews

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                                                Refrigerator Width (in.)

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                                                29.625 in

                                                29.5 in

                                                29.75 in

                                                Depth (Excluding Handles) (in.)

                                                33.38 in

                                                31.75 in

                                                31.4 in

                                                32.125 in

                                                Height to Top of Refrigerator (in.)

                                                65.5 in

                                                68.25 in

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                                                65.875 in

                                                Ice Maker Features

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                                                Total Capacity (cu. ft.)

                                                20.2 cu ft

                                                20.4 cu ft

                                                18.25 cu ft

                                                19.2 cu ft