Thank you for your feedback, it is very important to us. Thank you for the gracious words about the oven. I hate to hear you are dissatisfied with the functionality but appreciate you bringing this to our attention. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB