Customer Reviews for LG 7.4 cu. ft. Smart Stackable Front Load Electric Dryer with TurboSteam, Sensor Dry, Pedestal Compatible in Graphite Steel
- LG TurboSteam dryer reduces wrinkles and odors in just 10 minutes
- Dryer has 7.4 cu. ft. of capacity & handles large loads with ease
- Smart Home & Wi-Fi enabled to operate & troubleshoot w/ phone app
Customer Reviews
Jan 11, 2023
Great Product!
It works great and is easy to use. I had been using it for over 2 years and I couldn't even imagine a use for wifi on a dryer. Then I moved into a house with the washer/dryer hookups out in the garage. I couldn't hear the chimes from inside the house when a cycle finished. Now the app on my phone alerts me when my clothes are ready. Brilliant!
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Customer review from lg.comDec 28, 2022
Lasted 3 years 1 month
It worked until it didn’t….3 years 1 month after it was purchased new. 2 stars because it worked well until it stopped, but 3 years is a very short life for a dryer.
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Response from Social MediaDec 28, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG dryer. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Customer review from lg.comDec 21, 2022
Dryer
[This review was collected as part of a promotion.] Dryer works well with many functions. Only negative is tendency to over-dry as dampness sensor does not seem to be sensitive enough
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Customer review from lg.comNov 28, 2022
Dryer Stop Cycling
After three months of operation this dryer began stopping during each cycle. Will continue to provide error codes due to a faulty sensor.
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Response from Social MediaNov 29, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Customer review from lg.comNov 15, 2022
Purchased washer/dryer and paid for installation. Original delivery date was...
Purchased washer/dryer and paid for installation. Original delivery date was delayed by a week. Dryer arrived damaged and was not installed. Replacement unit took weeks. The installer absconded with the washer's shipping bolts. I’m moving next month and now have to spend $35 on replacement shipping bolts. Great LG machines. Not great HD service.
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Response from LGAnswersNov 16, 2022
Duly-noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Nov 1, 2022
LG Technician Bill Mitchell was great
Technician Bill Mitchell explained how each feature of the washer and dryer works, including what to expect during each cycle. Once we better understood this information we felt the products were working as designed. He was very patient and knowledgeable and it was a pleasure to have his assistance. A real asset to LG.
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Customer review from lg.comOct 3, 2022
Not so great dryer…disappointed with issues!!
Was purchased about 2 1/2 years ago. The dryer keeps stopping in mid cycle multiple times since about 5 months. I am surprised that a LG appliance is performing bad.
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Response from Social MediaOct 6, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Customer review from lg.comMay 27, 2022
Love my "intelligent" LG Dryer!
[This review was collected as part of a promotion.] Bought my dryer 3 years ago and love the many options. If you enjoy smart appliances, I would recommend my dryer to you. After 3 years, I've used each feature and find the machine to be reliable and impressed with customizing my dryer to my needs when I need to go outside the box of traditional options. Might be my imagination but after 50 years of dryer ownership, I feel it's pretty much on the quieter side. I've downsized and moved to a 1600 sq.ft. condo where the laundry room is just off the kitchen and family room (think TV). I never close the utility/laundry room door as it doesn't interfere with TV volume or conversation. No, I don't have hearing loss. :>)
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Customer review from lg.comMay 19, 2022
Dryer
[This review was collected as part of a promotion.] I bought a washer-dryer set from LG a month ago---not top-of-the-line---but one step below. The dryer works very well. Simple to use, copious, and quiet in operation. Today, with my house-cleaners at work, I dried bed sheets and pillow cases on a "speed" setting that took a mere 25 minutes. My shirts emerge unwrinkled. This dryer will be in service for decades here.
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Customer review from lg.comMay 5, 2022
Best Ever Dryer
[This review was collected as part of a promotion.] Of all my (many) dryers, this is the belle of the ball. Love that it is a smart machine if you choose! Aside, there are so many options, I feel like I'm in charge of what I expect dryer load to dryer load. As for price, value for my money...very fair. After 3 yrs., I definitely have put my dryer to the test as I do one load a day.....and I live alone!
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Customer review from lg.comMar 26, 2022
Great Dryer!
[This review was collected as part of a promotion.] We purchased this LG dryer based upon its high rating by Consumer Reports. It replaces a previous LG dryer that we sold with our home. The dryer senses when your laundry is dry automatically. It is quiet and efficient.
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Customer review from lg.comMar 26, 2022
Disappointed
I have diligently followed the instruction manual, cleaned the lint trap and kept the sensor bars free of debris. I have to spend exorbitant time picking dry clothes out of the loads and re-running it three times. It does not dry evenly and has made my electric bill sky- rocket.
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Response from Social MediaMar 28, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks.^Sandy
Customer review from lg.comMar 26, 2022
Works good and is simple to operate
[This review was collected as part of a promotion.] I bought this almost .two years ago. Dryer is simple to operate. I feel the dryer doesn’t remove enough lint from the the clothes. The lint door is too short to collect all the lint. The dryer began to have problems and make a loud banging noise so we had to have a service call. The LG tech is replacing the belt, tensioner, and drum. All this for a dryer less than 24 months old. I expected better.
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Response from Social MediaMar 28, 2022
We hate to hear this and thank you for this feedback.^Sandy
Customer review from lg.comMar 23, 2022
Worst dryer I've ever owned
I hate this dryer and if it's weren't a stackable unit set, it would be on the curb. Won't dry anything - owned and used it for six months in second home; warranty over because we are gone 3/4 of year. Junk! Wash day looks ridiculous at our house with clothes draped all over the house trying to dry. NEVER dries the full time. Shuts off with all wet clothes after a few minutes; start it again and again - same thing
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Response from Social MediaMar 25, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Customer review from lg.comMar 22, 2022
Great dryer
[This review was collected as part of a promotion.] Love this dryer. The steam setting works well for wrinkles. I wish it had a removal shelf for items that cant spin .
Dries quickly with a multitude of settings.
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Customer review from lg.comMar 19, 2022
DLEX3700W Dryer: One that exceeds expectations!
[This review was collected as part of a promotion.] DLEX3700W Dryer. I knew exactly what features I wanted, compared other products similar to this one, and ultimately found that THIS LG DLEX3700W Dryer, was going to work best for my needs. (In other words, it'd work for regular use, for various situations, and it would last for a good length of time.) It also seemed that the measurements of this specific dryer would fit in my current location, and if my location ever changed, it wasn't so over-sized, that it wouldn't easily fit into a new location.
I bought this dryer awhile ago, and it has worked great in EVERY scenario that I have needed it for. It has many different options to use, without being overwhelming, and there's a few that I still need to try! Yet through each and every one of the cycles/options that I have used, many times, it's successfully succeeded my expectations!!
The plans for this dryer were well thought out, and therefore well built. I don't foresee it breaking down anytime soon. However if/whenever it does, THIS is my next dryer... hopefully they don't stop making this one!
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Customer review from lg.comMar 6, 2022
WORST DRYER EVER
[This review was collected as part of a promotion.] This dryer does not dry the clothes. It was defective from the factory. The LG Customer Service is the worst in the industry. The paint was not properly applied at the factory and flaked and chipped off with normal use. Do not buy.
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Response from Social MediaMar 9, 2022
Ross thank you for this feedback and looking at your case we see this was repaired on 3/7. If you have any other issues or concerns please reach out to our customer service.^Sandy
Customer review from lg.comFeb 20, 2022
Look for other dryers first
[This review was collected as part of a promotion.] I wish I could say I love this dryer but I don’t! The drying sensor sucks and our clothes never fully dry. We can hook it up to LG’s app either!! Not happy about this purchase!!
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Response from Social MediaFeb 24, 2022
This issue is typically caused by 3 separate issues.
1. Dryer is overloaded - Try dividing extra large loads into smaller loads for better drying performance and efficiency.
2. Dyer is underloaded - If you are drying a very small load, add a few extra items to ensure proper tumbling action. The sensor cannot properly sense the load and may shut off too soon. We recommend using a timed dry or add some extra wet clothes to the load.
3. Energy Saver is on - If using the Cotton/Normal cycle, deselect the Energy Saver option. This option reduces energy use by adding an air dry section to the beginning of the cycle.
Lastly, it may be necessary to do a deep cleaning of the lint filter cavity and exhaust vent to remove any obstruction preventing air circulation.
Following these tips will improve and fix the damp spot issue that you are experiencing.
To connect to the ThinQ app, usually if there is an issue with setting up a WIFI connection it is due to a couple of steps. First it is important to understand that your appliance supports a 2.4 GHz and not a 5GHz frequency. Next step is to disable the firewall on your wireless router or add an exception to it. The wireless network name (SSID) should be a combination of letters and numbers, do not use special characters. We also recommend that the security protocol of the router is changed to WPA2. Using your phone, check the strength of the wireless router while standing next to your fridge. If the distance between the appliance and the wireless router is too far, the signal becomes weak you may need to move the router closer or upgrade your router. When connecting to WIFI using the ThinQ app it is necessary that the fridge and your phone is on the same WIFI frequency of 2.4GHz. If you are still having trouble connecting send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot this issue further. Thanks. ^Jennifer
Customer review from lg.comJan 18, 2022
Love it all!
[This review was collected as part of a promotion.] We have had our LG washing machine for awhile now. I love all the features it has. Does a great job with washing. So easy to use! Also, it is just so beautiful!
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Customer review from lg.comJan 7, 2022
GOOD QUALITY
This dryer has fins that are too large clothing sits on the fins, goes round and round, ends up damp and wrinkled Needs more fins with less depth
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Customer review from lg.comJan 2, 2022
Does not fully dry
[This review was collected as part of a promotion.] If I put the setting on 50-60 min manual time it works fine. However, any other setting it sometimes shuts off too soon leaving my clothes damp. Two repair men have came out and can't figure out why.
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Response from LGE Social MediaJan 7, 2022
We hate to hear that you experienced a problem with your dryer. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Customer review from lg.comDec 26, 2021
very quiet
[This review was collected as part of a promotion.] couple months, and so far so good, did shut down too soon but we think its because the installers did not install dryer vent correctly
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Customer review from lg.comDec 9, 2021
We love it!!
[This review was collected as part of a promotion.] We have had this dryer for a year and it works beautifully, as do all of our LG appliances. It has many useful features, is energy efficient and quiet. LG also has great customer support and service - just some of the many reasons we are loyal LG customers.
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Customer review from lg.comNov 29, 2021
Easy to use
[This review was collected as part of a promotion.] It's been fantastic I've really enjoyed having it. The pedestals are absolutely wonderful.
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Customer review from lg.comNov 16, 2021
[This review was collected as part of a promotion.] Love this dryer. So quiet and does a great job. Easy to use too.
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Customer review from lg.comOct 14, 2021
Fantastic!!
[This review was collected as part of a promotion.] I haven't had a new dryer in over 25 years, so buying a new one was daunting. But I absolutely love this LG dryer!! I love all the features, especially the wifi feature on my phone telling me the clothes are dry!
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Customer review from lg.comSep 20, 2021
One Problem
[This review was collected as part of a promotion.] For the most part a good dryer. But the lint screen frame continuously snags clothes and completely ruins them. I have lost 6 good (expensive) shirts (and a few I don't care about) to this dryer in one year of operation. The lint screen doesn't seat well and the edge grabs the clothes and the end up completely twisted around it. Given what it cost me in shirts, the value was not there for this machine.
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Response from LGE Social MediaSep 21, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Customer review from lg.comAug 29, 2021
I love this thing.
[This review was collected as part of a promotion.] I’ve had this a year now and absolutely love it. Simple for kids to navigate as well.
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Customer review from lg.comAug 27, 2021
Works great
[This review was collected as part of a promotion.] I’m glad I bought this dryer. I’m always surprised how fast it dries - has to improve my electric bill! Love all the features.
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Customer review from lg.comJul 29, 2021
Not Bad
[This review was collected as part of a promotion.] Not a bad dryer. The cycles don’t always leave my clothes completely dry. I do like the steam fresh cycle - I have use it a few times when I did have time to wash items I wanted to wear.
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Customer review from lg.com
