I hate to hear that you are unable to use the dryer to its fullest capacity! I would love to look into your case and help you find a solution. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. You can also reach out via https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4323557 for further assistance. We look forward to hearing from you. ^BH