We replaced an LG french door refrigerator with this on October 14, 2018. Did a lot of research before buying and felt like it was a good refrigerator. It has two icemakers and we wondered why we would ever need two, but the in-door icemaker is relatively small, so we shrugged our shoulders and bought it. Well, it is a darned good thing we have two icemakers. In January the in-door icemaker started spitting out cubes in the middle of the night. It would not stop. So we pushed the "lock" button on the door to get it to finally stop. Good thing the panel was not set to "water" or we would have had a flood of water on the bamboo floors.
We contacted LG service, they sent a technician who diagnosed the problem and ordered a new icemaker. It took almost six weeks to arrive -- apparently they are backordered. Perhaps others have had this same issue. The technician arrived and replaced the icemaker, then everything started working properly. For a while, anyway.
This morning, two weeks after the repair, I was standing next to the refrigerator and the in-door icemaker began dispensing ice cubes again. It would not stop until I pushed the lock button. We are now using the in-freezer ice dispenser again. Of course, LG is closed today, so the VIP service is not so VIP after all. Their website support system will not permit me to enter the information. So now I must wait until "normal business hours" which they do not advise of on their phone system.
I am obviously very upset about this, not only the icemaker but the fact I cannot contact anyone from LG, either by phone or on line. Of course I will be on the phone to them tomorrow. So why don't I call Home Depot? Well, their folks can't do anything. They refer me to LG. They just sell the product, they don't know anything about it and are not willing to take up the cause.
Lesson #1: NEVER leave your icemaker turned on when you leave the house or go to bed. Set it to "cube" and turn on the lock to prevent anything from happening. Imagine having water dispense onto your floor for several hours. What joy that would be.
Lesson #2: DO NOT BUY this refrigerator. We are very disappointed in it thus far. I was OK with living with a couple nit-picking design issues, like the way the refrigerator section doors function and do not permit the right crisper door to open until both doors are open. But this icemaker issue is the cherry on the cake for us.
I guess that is enough. I feel like we have a lemon refrigerator. We'll see how LG handles it.