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  • I got this counter depth, Wi-Fi enabled, French door style, “Smart” refrigerator to replace a ful...
  • October 22, 2018
  • Recommended Product

I got this counter depth, Wi-Fi enabled, French door style, “Smart” refrigerator to replace a full-depth GE refrigerator I purchased 25 years ago. Although the GE refrigerator was still working perfectly with no problems, I decided to get this counter-depth model to increase the walkway area in front of the refrigerator and increase the workspace in my kitchen. This LG refrigerator is about 3 inches less deep than my old refrigerator, and I am pleased that this additional 3 inches or so of walkway space is surprisingly noticeable. It definitely improves the look of the kitchen. I like the refrigerator's interior layout, and it is very easy to find items amongst a crowded shelf. I especially like the ice and cold water dispenser. A highly promoted of this refrigerator is that it is “smart.” There’s no accepted standard for what qualifies an appliance as “smart,” but I think a baseline qualification is that the appliance should be able to monitor its operation and to 1) take action when a fault occurs or 2) notify me of the fault condition. This refrigerator has the typical door open alarm and low-temperature warnings alarms, plus a multitude of functions that are enabled by its (optional) connection to the internet via WiFi. To access most of the functions I had to install the Smart ThinQ app on my smart phone. I’ve had the refrigerator for about a week and I’ve experimented with all the functions. There is only one function that I find particularly valuable, and that is the one that can notify you if one of the doors remains open for more than 10 minutes. It’s possible that the Smart Diagnosis function, which provides useful information for diagnosing and solving issues with the refrigerator, could come in handy someday, although there’s a alternative method for sending the same information to the LG Customer Information Center that requires only a phone. I think it’s important to know that the refrigerator uses your home Wi-Fi network to connect to a server managed by LG or perhaps a third-party. The communication between the Smart ThinQ app on your phone and the refrigerator is accomplished through this server, which has direct access to your home Wi-Fi via the refrigerator. I have no idea where this server is located or even its IP address. If you think this could be a security risk for your home network, you might be right. The refrigerator was manufactured in China.

Pros Good Size & Weight, Lots of Features, Nice Design, Stylish, Quiet Cons owner's manual just over 200 pages and bulky, security of wifi connection is uncertain

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SirDIY

Oak Ridge Tenn
55 to 64, Male
36 out of 36 people found this helpful
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By: SirDIY
  • While I'd love to give this a 5 star. LG has horrible customer service and support. I found out o...
  • August 20, 2019

While I'd love to give this a 5 star. LG has horrible customer service and support. I found out on my first filter change that the water filter is bypassed even when it's installed. Called and explained to them the filters are bone dry and they disregarded me. Called again after sacrificing a filter and DRILLING a hole into the filter canister itself, then installing to prove to myself there is not a drop of water going through that filter. LG only said it was just a bad filter. I've already tried multiple filters and at $30 a pop per filter this is ridiculous and I wonder how many other fridges this affects.

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JustK

23 out of 23 people found this helpful
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By: JustK
  • Purchased this refrigerator in Sept. 2018. Started getting errors within one month. It complete...
  • January 08, 2019

Purchased this refrigerator in Sept. 2018. Started getting errors within one month. It completely quit working in December. I have been without a refrigerator for almost a month with no help from LG customer service. I cannot recommend this product or any LG product after the horrible service I have had.

UnhappyCamper

21 out of 21 people found this helpful
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By: UnhappyCamper
  • Today we had to toss a fridge and freezer full of food because the compressor went out on our fou...
  • July 25, 2019

Today we had to toss a fridge and freezer full of food because the compressor went out on our four-year old LG fridge. It's July 24th, and the first date for service on this unit is August 9th. A beautiful machine but not having much confidence in its quality and LG service. In the end service and reliability is what matters most. Appropriately disappointed.

denverhome

20 out of 20 people found this helpful
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By: denverhome
  • We replaced an LG french door refrigerator with this on October 14, 2018. Did a lot of research ...
  • March 17, 2019

We replaced an LG french door refrigerator with this on October 14, 2018. Did a lot of research before buying and felt like it was a good refrigerator. It has two icemakers and we wondered why we would ever need two, but the in-door icemaker is relatively small, so we shrugged our shoulders and bought it. Well, it is a darned good thing we have two icemakers. In January the in-door icemaker started spitting out cubes in the middle of the night. It would not stop. So we pushed the "lock" button on the door to get it to finally stop. Good thing the panel was not set to "water" or we would have had a flood of water on the bamboo floors. We contacted LG service, they sent a technician who diagnosed the problem and ordered a new icemaker. It took almost six weeks to arrive -- apparently they are backordered. Perhaps others have had this same issue. The technician arrived and replaced the icemaker, then everything started working properly. For a while, anyway. This morning, two weeks after the repair, I was standing next to the refrigerator and the in-door icemaker began dispensing ice cubes again. It would not stop until I pushed the lock button. We are now using the in-freezer ice dispenser again. Of course, LG is closed today, so the VIP service is not so VIP after all. Their website support system will not permit me to enter the information. So now I must wait until "normal business hours" which they do not advise of on their phone system. I am obviously very upset about this, not only the icemaker but the fact I cannot contact anyone from LG, either by phone or on line. Of course I will be on the phone to them tomorrow. So why don't I call Home Depot? Well, their folks can't do anything. They refer me to LG. They just sell the product, they don't know anything about it and are not willing to take up the cause. Lesson #1: NEVER leave your icemaker turned on when you leave the house or go to bed. Set it to "cube" and turn on the lock to prevent anything from happening. Imagine having water dispense onto your floor for several hours. What joy that would be. Lesson #2: DO NOT BUY this refrigerator. We are very disappointed in it thus far. I was OK with living with a couple nit-picking design issues, like the way the refrigerator section doors function and do not permit the right crisper door to open until both doors are open. But this icemaker issue is the cherry on the cake for us. I guess that is enough. I feel like we have a lemon refrigerator. We'll see how LG handles it.

RandyG

20 out of 20 people found this helpful
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By: RandyG
  • Please save yourself time and trouble and skip on the LG brand. They have a known issue with the...
  • August 25, 2019

Please save yourself time and trouble and skip on the LG brand. They have a known issue with the refrigerator compressors and most technicians will not service this brand anymore. Our compressor has gone out and we have now been without a refrigerator for over a month. We have had to spend hours on the phone to find a technician who will service. There is also a class action lawsuit against LG regarding the compressor issue you should research.

Rose

17 out of 17 people found this helpful
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By: Rose
  • We purchased this refrigerator after researching and reading reviews and repair records for many ...
  • October 18, 2019
  • Recommended Product

We purchased this refrigerator after researching and reading reviews and repair records for many brands. Although it seems refrigerators now only last 8-10 years (as opposed to 10-15 or longer) there are still no standout manufacturers. Kenmore and LG (who evidently make the kenmore fridges) have the best repair record - and they’re still only average. All that said we went with this LG with the 2 ice makers in stainless steel. And we purchased the 5 yr warranty which we never usually do for an additional $235.00 which I thought was a pretty good deal. The sale price of the unit from Home Depot was only $1798.00. Very nice! The compressor is ultra quiet and the ice is beautiful. I even turned off the lower unit since we weren’t using that much ice. It’s huge and seems to keep good temperature. When we first bought it I was freakin out a bit because I couldn’t hear it running and it didn’t seem to be cooling anything after an hour. But I plopped a thermometer inside and checked the temp after several hours and saw that it was slowly getting cooler. By morning everything was at set point temperature and we were beginning to make ice. So it does indeed take 24 hrs to get in sync. Hopefully we won’t have any issues but if we do the 5 yr warranty provides some peace of mind.

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Rolly

16 out of 16 people found this helpful
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By: Rolly
  • A beautiful addition to a kitchen makeover. This replaces a rather large side by side 10 year ol...
  • October 16, 2018
  • Recommended Product

A beautiful addition to a kitchen makeover. This replaces a rather large side by side 10 year old refrigerator that still works fine but was getting stale style wise and a bit obtrusive in its designated space. The counter depth of this LG helps balance out the "feel" of the kitchen area so much better. The front stainless steel finish is gorgeous (the sides are simply painted a medium gray but still complimentary for those like me that have one side exposed). Stainless steel comes in many different types of alloys (different alloy metals allow for different desired properties such as corrosion resistant, tensile strength, appearance etc.) used to create it and this one allows for the use of magnets for those concerned about such things. This machine is super quiet in operation (with the exception when it drops ice cubes into the freezer located basket) while the older one would occasionally "growl" like an injured cat. The jury is still out on the freezer compartment which is basket style opposed to the shelves in the side by side... it holds more volume but I kinda miss the organization the shelves provided. Now I just have to decide where to put the cake that I may or may not want to eat when the time comes to test the time honored philosophical challenge

Pros Easy to Use, Good Size & Weight, Looks Great, Lots of Features, Stylish

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Go2Guy

Palm Bay, FL
65 or over, Male
15 out of 15 people found this helpful
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By: Go2Guy
  • Working great so far. Install was good. Team on time and careful with the install. Like the colo...
  • October 02, 2018
  • Verified Purchase & Recommended Product

Working great so far. Install was good. Team on time and careful with the install. Like the color. Note - the sides of the fridge are black metal, not the black stainless gray color of the front. Not a big issue just a heads up. Ice working great on both the door and underneath. Left door is heavier than I expected but that is due to the ice. We just try and make sure to close that one gently vs letting it slam closed. Keeping everything nice and cold as promised. Like the taller opening for the water dispenser - can fit a pitcher under it to fill vs. tilting it funny like we had to do with our our older GE.

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bjerome1

13 out of 13 people found this helpful
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By: bjerome1
  • DO Not buy this fridge! Compressor went out after 2 1/2 years.. Takes over a month to fix. And th...
  • February 27, 2019

DO Not buy this fridge! Compressor went out after 2 1/2 years.. Takes over a month to fix. And then LG will try to give you the same compressor.

cwoods

12 out of 12 people found this helpful
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By: cwoods