Long story short: good washer, large capacity, LCD panel is a little too dark.
We had a previously owned LG washer that we had for 10+ years. It ran well, but I did not understand the full owner maintenance required to really keep it in good condition (e.g. front load washer mildew/smell issues).
After looking at top loader no agitator and top loader w/agitator, the cleaning capabilities still seem to lean toward front loaders. This is only because the top loaders have limiters on how much water will fill the machine (no more filling to the top, for efficiency reasons).
So we got the WM3500CW model, it scored well in consumer reports (for whatever that's worth).
It's the same size as our older model, so it still fits perfect on the LG pedestals drawers.
Connecting it up is easy enough, I did spring the $$ for the new stainless steel wrapped hoses even though the old ones were in good shape (why risk hose failure over a $20 part).
PLUS/PROS of this LG over the older LG:
the capacity increased maybe +/- 20%, while still maintaining the size outside dimensions, which is great as the old capacity seemed pretty small. It now seems on par with top loaders.
It adds a few more programmed cleaning cycles, which doesn't really matter for the most part since I only bother with regular/towels 90% of the time.
It has a Tub Clean cycle. (helps get leftover soap reside out, keeping smells away).
The touch panel/LCD on the top right for changing options is kind of dark and washed out, making reading it in a bright room a little harder (but not that bad).
The user is really responsible for cleaning the machine to keep the mildew and smell down. This is not terrible, but having to clean a cleaning machine seems logically backwards.
***NOTE FOR LG*** It would be in your greatest benefit, in the effort of keeping your customers happy, and give the warm feeling that you actually care (regardless), if you put a one-sheet in a bold color to catch the owner's attention in the paperwork, and maybe a one-sheet sticker on the machine, that listed the maintenance an owner should do to keep the washing machine in peak condition.
1) use a lot less detergent. (maybe even use powered detergent as it leaves less residue)
2) use a lot less softener
3) wipe down/dry the door and gasket with a towel after each use (especially the door gasket)
4) remove the dispenser, rinse out, and leave out to dry after each use. towel dry the inside of the dispenser area
5) run the Tub Clean cycle monthly
6) pull the drain hose (front bottom left) monthly to drain leftover tub water
7) while drain hose is out, clean out the catch-basket too
8) although this is not a maintenance item, you need to remind users that they should NOT load the front loader full. people of old school washers still think they can do that, but water efficient machines need room to tumble the clothes through the water at the bottom of the machine.
Had I known these when I first got my front loader, I would still have that front loader, because it would not have gotten stinky.