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  • Long story short: good washer, large capacity, LCD panel is a little too dark. Full story: We ha...
  • August 04, 2020
  • Verified Purchase & Recommended Product

Long story short: good washer, large capacity, LCD panel is a little too dark. Full story: We had a previously owned LG washer that we had for 10+ years. It ran well, but I did not understand the full owner maintenance required to really keep it in good condition (e.g. front load washer mildew/smell issues). After looking at top loader no agitator and top loader w/agitator, the cleaning capabilities still seem to lean toward front loaders. This is only because the top loaders have limiters on how much water will fill the machine (no more filling to the top, for efficiency reasons). So we got the WM3500CW model, it scored well in consumer reports (for whatever that's worth). It's the same size as our older model, so it still fits perfect on the LG pedestals drawers. Connecting it up is easy enough, I did spring the $$ for the new stainless steel wrapped hoses even though the old ones were in good shape (why risk hose failure over a $20 part). PLUS/PROS of this LG over the older LG: the capacity increased maybe +/- 20%, while still maintaining the size outside dimensions, which is great as the old capacity seemed pretty small. It now seems on par with top loaders. It adds a few more programmed cleaning cycles, which doesn't really matter for the most part since I only bother with regular/towels 90% of the time. It has a Tub Clean cycle. (helps get leftover soap reside out, keeping smells away). CONS: The touch panel/LCD on the top right for changing options is kind of dark and washed out, making reading it in a bright room a little harder (but not that bad). The user is really responsible for cleaning the machine to keep the mildew and smell down. This is not terrible, but having to clean a cleaning machine seems logically backwards. ***NOTE FOR LG*** It would be in your greatest benefit, in the effort of keeping your customers happy, and give the warm feeling that you actually care (regardless), if you put a one-sheet in a bold color to catch the owner's attention in the paperwork, and maybe a one-sheet sticker on the machine, that listed the maintenance an owner should do to keep the washing machine in peak condition. 1) use a lot less detergent. (maybe even use powered detergent as it leaves less residue) 2) use a lot less softener 3) wipe down/dry the door and gasket with a towel after each use (especially the door gasket) 4) remove the dispenser, rinse out, and leave out to dry after each use. towel dry the inside of the dispenser area 5) run the Tub Clean cycle monthly 6) pull the drain hose (front bottom left) monthly to drain leftover tub water 7) while drain hose is out, clean out the catch-basket too 8) although this is not a maintenance item, you need to remind users that they should NOT load the front loader full. people of old school washers still think they can do that, but water efficient machines need room to tumble the clothes through the water at the bottom of the machine. Had I known these when I first got my front loader, I would still have that front loader, because it would not have gotten stinky.

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Matt

61 out of 61 people found this helpful
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By: Matt
  • Efficient, quiet and feature packed, this washer is a winner. This machine has an option that all...
  • August 01, 2018
  • Recommended Product

Efficient, quiet and feature packed, this washer is a winner. This machine has an option that allows you to pause the wash and add an item without having to cancel the cycle and start over. The app is very easy to set up. It allows you to pick your wash cycle options right from your phone. It also integrates easily with Amazon Alexa so you can check the status of your washer by just using your voice. The app also lets you see the time remaining on the wash cycle and it even alerts you when the machine is finished. The machine is so quiet that you really need to be right next to it to hear it running. This is ideal if your laundry room is near you bedroom. I like that it has a tub clean reminder. I was always forgetting to run the cycle on my old machine. There is an indicator light that illuminates on the control panel and the app also sends a notification. The only negative thing I have to say about this machine is that the control panel is difficult to read. The panel has small white lettering on a glossy black background. There are small LEDs that light up next to the selected option. I think a better design would be to light up the actual words so you could see at a glance what the machine was set to. Overall this is a great machine. I'm very happy with it.

Pros Durable, Easy to Clean, Easy to Install, Easy to Use, Good Size & Weight, High Quality, Looks Great, Lots of Features, Nice Design, Sturdy, Stylish Cons display is somewhat difficult to see
  • Top 250 Contributor
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Kev840

Budd Lake, NJ
45 to 54, Male
30 out of 30 people found this helpful
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By: Kev840
  • I've owned several LG washers. Top and front load. Never any issues. They are efficient, quiet, e...
  • April 19, 2019

I've owned several LG washers. Top and front load. Never any issues. They are efficient, quiet, effective. I bought a new house and new appliances almost exactly 1.5 years ago. Despite having a 10yr drum and 10yr motor warranty, the bearings and spider assembly that hold the washer drum are only covered by the 1 year manufacturers warranty. LG offered to replace the drum for the cost of labor only...however I have to go through a manufacturer approved warranty center. They gave me 2-3 numbers to call, all of whom did not answer. Or ever call back. I kept calling, finally got a man who told me it would be 700$ labor to replace the part. I've called LG many times. And the Service center numbers many times. I have a perfect, brand new, non-functional washer. BUY AN EXTENDED WARRANTY.

RK

27 out of 27 people found this helpful
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By: RK
  • I received this LG 4.5 Cubic Foot Ultra Large Capacity Front Load Washer with Coldwash Technology...
  • August 22, 2018
  • Recommended Product

I received this LG 4.5 Cubic Foot Ultra Large Capacity Front Load Washer with Coldwash Technology and WI-FI Connectivity in White, about three weeks ago. This LG front load washer runs extremely quiet which is real nice especially if you are doing a large load of clothes or heavy bedding. With the WI-FI capabilities you can get all the information to your phone and you can even know when the wash is done. I re-did all my white towels, facecloths, hand towels, and dish towels. I know they were clean but after I re-washed them all they came out so white and soft they look brand new. The front dash board is lit by LED lighting but its still hard to read the grey lettering on the boarding which is black. This is the best washing machine I have ever owned and the energy efficiency is outstanding. This is a very well made washing machine and the insides are stainless steal. The value for this LG washing machine is very good especially with all the capabilities this washing machine has to offer.

Pros Easy to Use, Good Size & Weight, High Quality, Looks Great, Lots of Features
  • Top 250 Contributor
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Capecodder

Cape Cod, MA
55 to 64, Female
24 out of 24 people found this helpful
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By: Capecodder
  • We've had this unit for several days now. Big washer, seems like a very good price. Several notes...
  • August 19, 2019
  • Recommended Product

We've had this unit for several days now. Big washer, seems like a very good price. Several notes of concern to consider for future buyers. 1) The SMARTIQ app will not handle 5Gb network, can only do 2.4Gb, per LG. They really should have fully disclosed that up front. While smart phone integration isn't super important for us, why would you not support higher speeds? Also, the manual included and smartphone app do not do a good job explaining that you are out of luck if you have a reasonable network by today's standards. 2) It's pretty quiet, but no quieter than our old 12 year old Bosch was. 3) The bleach fill compartment is extremely awkward. I can not imagine a worse laundry liquid to have risk of splashing on you, very poor design. 4) The laundry detergent tray, which is a small tray insert into the larger laundry additive drawer, must be emptied of water after every wash. I just do not understand how LG could have thought that was a good idea. Again, very awkward, but at least in this case not risking bleach on my hands.

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Robert

20 out of 20 people found this helpful
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By: Robert
  • We bought a Washing Machine of this type and a Dryer a few years ago. This must be one of the wor...
  • January 02, 2020

We bought a Washing Machine of this type and a Dryer a few years ago. This must be one of the worst products the company has produced. We had it for a few years with problems. Here are some of the main pain points we encountered. 1. Trouble began a few days after it was installed. It was noisy, had a few frequent failures to complete a cycle. We contacted LG, which sent a serviceman. However, the serviceman's assessment was it was running fine. 2. Despite that assessment, the washing machine continued to show various issues among which include: being noisy, sometimes with various types of noise for the similar load size, frequent error failing to drain or spin, which sometimes forced us to manually drain and redo, 3. 4 months ago, it failed completely in the middle of a normal wash. When we contacted LG, LG said that their warranty is for the motor only and that we need to contact an approved LG service provider for any other issue. There is only one service provider in our area giving us no choice for a price comparison. The service provider came and identified the issue to be failure of drain motor pump. The service costed us half of the original price for the washer. 4. At the time of the visit, the serviceman asked us whether this was pre-owned. We told him that we bought it brand new. He said that it had an improperly fit part and claimed that he corrected it. We believe this could be the reason for the various problems we encountered but LG refused to listen to our repeated call to address the issue. 5. 4 months later, a similar OE error occurred and machine stopped working. When we contacted LG and the service provider both said that both the machine and the service are once again out of warranty. This means that we are going to spend another similar cost (half of the cost of the washer) in just four months. Two failures four months apart costing same amount of money as a new washer is really disappointing. We never had any problem with other washing machines before.

DisappointedByLG

20 out of 20 people found this helpful
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By: DisappointedByLG
  • It took me about an hour to get the machine ready & read the book on how to use it. I did 4 load...
  • August 19, 2018
  • Recommended Product

It took me about an hour to get the machine ready & read the book on how to use it. I did 4 loads of clothes, sheets etc, light insulated blanket, big fluffy bath towels, Carhart winter work clothes. The wash was clean & felt soft to the touch. LEVEL the machine before using it. It will bang around when it goes into the high spin cycle. The only thing I did not like was the control panel, grey letters on black glass even back lite I found hard to read. Overall I like this one & will keep it

Pros Durable, Easy to Install, Good Size & Weight, High Quality, Looks Great, Lots of Features, Sturdy
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walt

Nampa Id
65 or over, Male
19 out of 19 people found this helpful
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By: walt
  • I have had this unit and its matching dryer for a month or so, and retired an older model of the ...
  • July 08, 2020
  • Verified Purchase & Recommended Product

I have had this unit and its matching dryer for a month or so, and retired an older model of the same unit.I like the wifi feature. It is easy to set up and convenient. I also like the added settings which are more flexible regarding different modes for washing. I don't find the door latch as strong as on my last unit. I often have to close it more than once. I also think the detergent drawer is more flimsy than on the last unit. But I appreciate the newer cycles and that they (supposedly) use less water, measure the load better, and give you more options. The spin cycle is also good. You still have to pay more attention to cleaning the unit and its front gasket as with any front loader, and leaving the door open is still best for reducing any odor that can build up in any front loader.

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D726

15 out of 15 people found this helpful
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By: D726
  • WIFI almost useless
  • December 15, 2019

So far I like the washer but the WIFI thats talked about like a great option isn’t hardly an option at all. First, the explanation on how to connect doesn’t exist. You’ll have to search the web for someone else to tell you how to connect. Even then you’ll have to guess at some things. Then, your WIFI password cannot include any special characters. So things like @#$&*+% cannot be in your WIFI password. If you have an established WIFI router chances are good you have some of those characters in your password, as you should. If you have multiple things connected to your router, you would have to change the password on every other device so you could lower security on the router to accommodate this washer. Then you find, it’s entirely not worth it because first off there is very little you can do with the washer using WiFi.

ALex

13 out of 13 people found this helpful
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By: ALex
  • I've had the washer for a month and I like it, BUT the display panel is really poor. It has a bla...
  • December 21, 2018
  • Recommended Product

I've had the washer for a month and I like it, BUT the display panel is really poor. It has a black background that does not light up, and the labels are also a dark color. I have a fluorescent tube light directly over the washer and I cannot read the display without crouching down and being directly in front of it. Honestly, even a flashlight doesn't help a lot. I put a magnetic battery-operated light near it. You might think this is a minor thing, but it gets really annoying because you can't just close the door, and go bing-bing-bing with your selections and walk away. So, other than that, it has a nice wide opening (which is nice for me because my previous front-load washer had a small circular opening that you had to stuff clothing into), and so far it is truly quiet. However, one other thing had me puzzled. The manual recommends that you dry the door seal (inside and out) after every use! This is not the easiest thing to do. Plus, it recommends cleaning the water pump filter every two weeks. My question to LG is this: if you recommend this, why don't you design the product to make it easy to do, or so that you don't have to do it at all. (I will say that on my previous washer, of a different brand, the rubber seal eventually became very mildewly -- unable to be cleaned -- despite leaving the door wide open to dry after every use. So, that does seem to be the down side of front loaders.)

Louise

13 out of 13 people found this helpful
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By: Louise