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  • I bought this washer and dryer set. The washer kept leaking in the bottom left drain opening. A...
  • January 04, 2019

I bought this washer and dryer set. The washer kept leaking in the bottom left drain opening. Also, you have to hold the buttons down too long to get it to work. You barely lean up against the washer and the power light lights up to turn on. We were lucky and were able to return this unit. We bought with the pedestals which made this way too tall and would not fit under our cabinets. Our older washer was on a pedestal and we still had about 6 inches of space under our cabinets. Super large capacity. Lots of fancy buttons, too many options for me. Very pretty color. Scratches easily.

kaiebug

13 out of 13 people found this helpful
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By: kaiebug
  • Dec 2019 - DO NOT PURCHASE LG WASHING MACHINES !! My unit delivered April 2019. Was pleased with ...
  • December 06, 2019

Dec 2019 - DO NOT PURCHASE LG WASHING MACHINES !! My unit delivered April 2019. Was pleased with its features and performance. Nov 2019 the unit completely died (no controls display or responsiveness). After a few rounds with the LG repair request team via the LG Website my ticket was dispatched to a local, 3rd-party service provider. The onsite technician diagnosed a dead main printed circuit board. This is basically a single board computer plus servo motor control for the main drum motor (fat heat sinks and the PCB in a clear potting to protect against the high moisture environment near a laundry machine). Photo attached to this review shows the PCB (red outline) before laying on the cabinet top to await parts. It is supposed to show a liveness LED blinky light on the board. Nope. Tech said 3-5 business days to get a part then re-schedule an onsite. 9 business days later I get an update from the local provider that the replacement part is on backorder everywhere in the US with no ETA from LG for re-stock in the US. This unit now a $2400 pile of scrap. Worse, since the unit is still under the LG 1-yr parts and labor OEM warrantee, it is not clear if the supplemental Assurian protection plan I purchased from Home Depot with this unit will cover this for like-kind replacement or refund as long as LG stalls on the repair parts but could in theory eventually supply the part, that is, the Assuran plan is silent on the case of an OEM's non-performance on its warrentee or stalling on repair. How long is not acceptable? Now the laundry piles up and I have to find laundromats and how long to wait before deciding to toss this unit and purchase a different brand? In summary, a fair value then completely negated by the risk you take with LG repair service.

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ScragglyRoses

13 out of 13 people found this helpful
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By: ScragglyRoses
  • Be ready for a very large appliance and make sure you have the room, but you will not regret this...
  • July 20, 2017
  • Verified Purchase & Recommended Product

Be ready for a very large appliance and make sure you have the room, but you will not regret this. I would also recommend to set your child lock after you start because it is very easy to accidentally turn the washer off by touching the on/off button. This is a wonderful washer - very large and worth the money.

TJS

6 out of 6 people found this helpful
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By: TJS
  • This is extremely quiet for such a large capacity washer. There are options to wash your clothe...
  • June 06, 2017
  • Verified Purchase & Recommended Product

This is extremely quiet for such a large capacity washer. There are options to wash your clothes, towels, bed linens and pet washables. The Sidekick Pedestal Washer requires its own electrical outlet instead of drawing its electricity from the washer. That would have been a problem because my new house only provided one electrical outlet for the washer. The delivery person wasn't coming back. Fortunately, the exceptional people at my Georgetown (TX) Home Depot sent help to connect the Sidekick and the washer to a splitter and moved the washer to and from the wall ensuring the drain hose did not come loose from its place in the wall. This washer (and the good people at the Georgetown (TX) Home Depot more than meet my expectations.

VerySatisfied

5 out of 5 people found this helpful
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By: VerySatisfied
  • 5 Star Review
  • May 15, 2019

Rating provided by a verified purchaser

HomeDepotCustomer

2 out of 2 people found this helpful
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By: HomeDepotCustomer
  • Great product! Very quiet and versatile. Love the...
  • April 07, 2020

Great product! Very quiet and versatile. Love the flexibility to wash a bedspread and delicate items.

DC

1 out of 1 people found this helpful
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By: DC
  • Exceptional Washer
  • March 24, 2019
  • Recommended Product

Bought this Signature washer along with the Sidekick pedestal washer, Signature Gas Dryer and pedestal to replace an older LG set. We couldn't be happier. These provide the largest laundry loads, and are super easy and intuitive to use. They clean and dry the clothes phenomenal, and the connected WiFi feature works great. The Signature 24/7 customer service is great so far and a real nice bonus. We didn't think we needed the Sidekick Pedestal washer, but in order to get the $500.00 rebate on the complete set, you had to include it. We are so happy we did. We use it quite often for small and/or delicate loads. It works great and can be used at the same time as the main washer. We were seriously considering going with the comparable Samsung Flex washer and dryer, especially since they cost quite a bit less. However, Samsung's FlexWash design, choosing to put the small 2nd washer and dryer up top vs LG choosing to put them below the main washer/dryer was a game changer. If you're considering either the Samsung FlexWash or LG Signature Washer with Sidekick pedestal washer, go look at them both and pretend to load clothes. The Samsung doors on both the washer and dryer are ridiculously low and close to the ground. Because Samsung choose to put the smaller washer/dryer on top, the large washer and dryer doors are significantly lower than the LG. This makes loading and unloading incredibly difficult, inconvenient, and "back breaking" on the Samsung. My wife went and looked at both, wanting to buy the Samsung and save the money, but after seeing how low the main washer and dryer doors were, said "no way. Not dealing with that." These LG Signature machines aren't cheap, but they are amazing. We're extremely satisfied with our purchase and highly recommend these to everyone.

BNSFguy

1 out of 1 people found this helpful
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By: BNSFguy
  • This washer and dryer combo set is excellent.Very efficient and...
  • October 17, 2018

This washer and dryer combo set is excellent.Very efficient and looks phenomenal. Five stars is an understatement. Highly recommend this product for anyone looking for larger units for larger loads.

Vlad

1 out of 1 people found this helpful
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By: Vlad
  • So far this is an excellent washer. Not only is it an extremelty large capacity washer, it is al...
  • February 11, 2020
  • Verified Purchase & Recommended Product

So far this is an excellent washer. Not only is it an extremelty large capacity washer, it is also a full featured machine. I would highly recommend it to anyone looking for reduce the number of loads without loosing features but I would add one qualifier... purchase a dryer that is capable of handling the full washer load because this washer can easily outpace the average large size, high capacity dryer!

Sabu

1 out of 1 people found this helpful
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By: Sabu
  • I’ve been using this machine for about three months, putting it through different cycles, and spe...
  • April 15, 2019
  • Recommended Product

I’ve been using this machine for about three months, putting it through different cycles, and spending a lot of time checking it out. First the positive aspects, which I’m afraid are minimal. Washing: The way this machine spins the drum is nothing short of amazing. I never in my life considered the different ways possible. It tosses the clothes left then right, then it turns slightly one direction then switches to a continuous tumble in the other direction. Then it will switch directions, starting in the other direction then switching to a continuous tumble the other way. Kind of like starting a jump rope. Amazing. Rinse and spin: When finding a spin solution, this machine will slowly come up to speed which allows the clothes to distribute evenly around the drum, then if the load is out of balance it will slow just enough so the clothes start to lose centrifugal force and leave the top of the drum. Then it will speed up again and see if the newly distributed load is balanced enough to spin. It will repeat this process over and over till it reaches a solution and can spin the clothes dry with minimal vibration. A real time saver, and very smart. Now the things I don’t like about this machine: Absolutely number one, the light. The only option is to turn the light on for about three minutes and then it shuts off, then you must hold the second rinse button again for several seconds to turn it back on. A nuisance. If the machine is on then the drum light should be on. I want to be able to look into the laundry room and see whats going on in there. The button should simply turn the light on and off. The soap dispenser creates a mountain of suds when filling the machine. The water entering the soap dispenser is too aggressive. I usually put my soap in the prewash section because it all go’s to the same place anyway, just a little more calmly in the prewash dispenser. When the water is entering the bleach dispenser during the rinse cycle, water is also entering the prewash and main wash dispensers as well. This happens in other cycles too, it just seems a little wacky. There is a cycle called turbo wash. It pulls water from the bottom of the tub and pumps it through two spray heads, spraying water over the clothes so they get wetter sooner. This works good with small loads. But with larger loads the clothes absorb much of the water so the pump loses prime, because there’s not enough water in the tub. Why does the tub fill so slowly. The ingoing water go’s on and off and on and off. Why doesn’t the water simply come on and not go off till the tub is at the proper level? Not well thought out. I received an email from LG stating that I hadn’t done a tub clean cycle in over 90 loads. It’s a little weird that someone else is keeping track of my wash cycles. Trading privacy for convenience. And finally about this tub clean cycle. The first 18 minutes it was acting like it was simply washing clothes. Then it filled with more water and really started turning the drum at a pretty good pace. This lasted till it indicated that it was in the rinse cycle, then it was acting like it was rinsing clothes again. Then it filled again and started turning the drum and water was again flying everywhere inside. Then it went into the spin cycle and spun the empty drum for twelve minutes, why? It seems to me that nearly an hour could be deleted from this tub clean cycle by just eliminating the action that does nothing to clean the tub.The machine was warm after this tub clean and smelled like a burning transformer. Who writes the cycle programs for these machines? Somebody weird I bet ya. But I still like this machine.

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MrWizard

13 out of 14 people found this helpful
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By: MrWizard