HomeDepotCustomer, Thank you for your thoughts. I am so sorry that you have experienced some challenges after installation. We would love to be able to help, if you are still in need of assistance please contact our Customer Care Specialists as they are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Victoria with Customer Care