This is a great knock off of the green egg however the the company which is exporting it has NO q...
June 25, 2019
This is a great knock off of the green egg however the the company which is exporting it has NO quality control.
We got the First unit delivered via Truck service on a pallet.There were NO instructions. We tried to do an inventory of the parts after printing instructions from the internet. There were multiple parts missing. Maybe Home Depot had extras added which were not included for general sales. Never could finish putting it together.
Home Depot customer service is excellent. They have offered to pick up this grill and send a replacement. The Estes delivery service sent our grill to TULSA, OK and we live in Michigan.
NO GRILL, NO PICK UP of old grill.
Will update if things change.
Unit inside came loose and tore through packaging. Ceramic,...
July 09, 2019
Unit inside came loose and tore through packaging. Ceramic, so worrying.WRONG screws - Requires pan head bolts, but provided countersunk bolts. Don't use them! $12 for me to replace.Shipping/packaging was bad & wrong bolts sent twice.Grill worked well and appears very good quality and value.
Updated review. Purchased this grill for Father's Day gift. This is definitely not a Green Egg ...
July 28, 2019
Updated review. Purchased this grill for Father's Day gift. This is definitely not a Green Egg or Kamado Joe. If you buy this thinking that you are going to be disappointed. Home Depot and the manufacturer service has been great since purchasing unfortunately you shouldn't have to use them on a "new" grill. The handle band broke after the first cook, the heat deflector wasn't included in the box which was service call number 2, and now the vent sticks shut after every use. Vents are leaky and discolored and not feeling great about this purchase anymore. The grill cooks, but quality is not there. It has left me disappointed.
So far I love it ! The only thing is it didn’t come with the the heat deflector stone as stated in description. Contacted the company and they sent me a pizza stone. It’s not the same as a heat deflector stone so it’s still not resolved. Hope they will soon get the right part shipped to me!
The grill appears to be very well made and sturdy. No complaint so far. My problem is the instruc...
May 13, 2020
Verified Purchase & Recommended Product
The grill appears to be very well made and sturdy. No complaint so far. My problem is the instructional materials that come along with the grill. Everything is an AD For The Deen Brothers. Have to go online and learn the basics of using a kamado grill.