Evan
We're sorry for any disappointment.
This topper does have an egg crate design which lowers the thickness of the topper in some areas. However, the topper can be flipped over if you'd like, and doing so won't damage the topper.
Your satisfaction is important to us and we are always here to help. Reach out to us at: cs@linenspa.com and we would be happy to help find a solution for you or assist with a return to Home Depot if you prefer.
Thanks!
-The Linenspa Crew