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Customer Reviews for Lucid Comfort Collection SureCool 12in. Medium-Plush Gel Memory Foam Tight Top King Mattress

Internet #309993612

Model #LUCC12KK45GF

Store SKU #1004440545

  • Lucid memory foam mattress allows for airflow and breathability
  • Cooling memory foam keeps a comfortable sleeping temperature
  • Lucid Comfort Collection Mattresses come with a 10 year warranty

Customer Reviews

  • 4.4
    out of 194 reviews
  • 85% recommend this product
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Showing 1-30 of 194 reviews
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      First let me say that the mattress did not have...
      First let me say that the mattress did not have the cover in the picture. There was no logo on it at all. While the mattress is comfortable enough, and it does stay cool, it is by no means "plush." Still, it's a lot better than what I had and the price was great!
      by
        1 found this review helpful
        Best mattress ever!!...
        Best mattress ever!!
        by
        • Verified Purchase
        Arrived ahead of schedule and easy to assemble! Kids love it!
        Arrived ahead of schedule and easy to assemble! Kids love it!
        by
        • Verified Purchase
        • Recommended
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        A great mattress for the cost. We bought 2 and...
        A great mattress for the cost. We bought 2 and are very pleased!
        by
        • Verified Purchase
        I highly recommend this matress . Excellent plush some...
        I highly recommend this matress . Excellent plush some how its both plush and firm.
        by
        • Verified Purchase
        by
        • Verified Purchase
        For the price that we paid for this mattress it’s...
        For the price that we paid for this mattress it’s not possible to complain. Things to note, it makes me hot. I am already a hot sleeper and I feel like this mattress increases that. My husband agrees. It’s not unbearable but it’s noticeable. I think that’s the nature of a mattress this material. My husband loves this mattress with no complaint, he says it has decreased his back pain and it is supportive. He is a back and side sleeper. I find it to be most wonderful laying in bed reading or watching tv and feel like it cradles your pressure points- however when I sleep I tend to roll to my belly and I’m still adjusting to the way it feels. So far so good, I would purchase again.
        by
        • Verified Purchase
        by
        • Verified Purchase
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        No as soft as I thought....
        No as soft as I thought.
        by
        Response from LucidJul 13, 2021
        Hey Heclida,

        We are sorry this mattress is not as soft as you thought. This mattress is designed to provide a plush feel and great support. However, comfort needs vary and we understand if this is not the right mattress for you.

        We offer a variety of mattresses and we will gladly help you choose one that better meets your needs. You can email us at online@lucidmattress.com and we would be happy to help assist you in finding a solution or a return to Home Depot.

        Thank you!
        Lucid. Beds for the Whole Family lucid
        • Verified Purchase
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        by
        Response from LucidJul 15, 2021
        Hey HomeDepotCustomer,

        We are sorry that this mattress did not meet your expectations. Could you tell us more about your experience with it? We care about your satisfaction and are here to help with any issues you experience.

        Please email us at: online@lucidmattress.com with more information and we will work with you to find a solution.

        Thank you!
        Lucid. Beds for the Whole Family. lucid
        • Verified Purchase
        The Lucid Comfort 12 in plush mattress is amazing. I was experiencing back pain and since I have ...
        The Lucid Comfort 12 in plush mattress is amazing. I was experiencing back pain and since I have been sleeping on this mattress, I can say that I have not had any back issues. I have slept amazing since we assembled my new bed.
        by
        • Verified Purchase
        • Recommended
        This mattress is amazing. Exactly what we were looking for. We were skeptical about buying one on...
        This mattress is amazing. Exactly what we were looking for. We were skeptical about buying one online but so glad that we took the chance and bought it. Highly recommend!
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        We were impressed on how professional the Lucid company was....
        We were impressed on how professional the Lucid company was. The first mattress didn't rise in the middle. So we called Home Depot and we were told that we would have to order a new one from them and then return the one that didn't rise back to the store. I am his daughter and I'm disabled and my father is elderly. It would have been a hassle. So instead got in touch with The Lucid company and they responded right away and they didn't hesitate to help us.. They sent us a new one and told us to use a blow dryer and walk on it as it was rising. It worked and i called the lLucid company and they sure are a family owned business. And the lady there was so sweet and helpful and before saying goodbye she said "welcome to our family" ..i would give them 10 stars. They stand behind their products and warranty. I would recommend all their products.. as for Home Depot, i guess that was the only option they had to offer us.
        by
        • Verified Purchase
        3 found this review helpful
        by
        • Verified Purchase
        easy to assemble and very comfortable
        easy to assemble and very comfortable
        by
        • Verified Purchase
        • Recommended
        Not expanding
        We got this mattress over a month ago and let it expand for a week without sleeping on it and it still hasn't fluffed out a month later.
        by
        Response from LucidMar 30, 2021
        Hey Zay97,

        We are sorry your mattress has not completely expanded.

        This mattress should have fully expanded within 48-hours of being opened. Since it has been longer than this, we will gladly help you get a replacement or assist with a return to Home Depot if you prefer.

        Please email us at: online@lucidmattress.com with your information and pictures of the mattress so we can quickly assist you. We value you as a customer and care about your satisfaction.

        Thank you!
        Lucid. Beds for the Whole Family. lucid
          1 found this review helpful
          Most comfortable mattress ever. It’s firm and soft at the...
          Most comfortable mattress ever. It’s firm and soft at the same time. It’s like sleeping on a cloud
          by
          • Verified Purchase
          3 found this review helpful
          Let it air for a week. It was...
          Let it air for a week. It was still a hard mattress.
          by
          • Verified Purchase
          1 found this review helpful
          My son loves it so comfortable!...
          My son loves it so comfortable!
          by
          • Verified Purchase
          For the first few months this mattress was great, then the sagging started. I haven’t even owned ...
          For the first few months this mattress was great, then the sagging started. I haven’t even owned it for a year and there are two indents that won’t go away. So disappointed after being sold that this memory foam would always bounce back.
          by
          Response from LucidFeb 11, 2021
          Hey LB,

          We glad that this mattress was great for the first few months, but we are sorry that it has started to sag.

          Could you tell us more about the base that this mattress is on? As long as this mattress is placed on a properly supportive base, it should not sag or form indents for at least the duration of the 10-year warranty.

          Your satisfaction is important to us and we are always here to help. Please email us at: online@lucidmattress.com with more information and we will work with you to find a solution.

          Thank you!
          Lucid. Beds for the Whole Family. lucid
            2 found this review helpful
            I purchased two twin xl mattresses for a split king...
            I purchased two twin xl mattresses for a split king adjustable bed. The mattresses fit the bed frame perfectly. They are currently being used with a pillow mattress pad but I consider them to be very comfortable. I have been sleeping on the mattress for about 2 weeks; so far so good.
            by
            • Verified Purchase
            by
            • DIY
            • Verified Purchase
            • Recommended
            Good quality, but not plush as described.
            Very happy with the quality of this mattress, but not happy with how firm it is. It's very, very firm and not plush at all. We even put a three inch topper on it and it's still too firm for us side sleepers. We're waking up with hip and low back pain. Will be returning.
            by
            Response from LucidOct 13, 2020
            Hey sagar509,

            We are glad that you are very happy with the quality of this mattress, but we are sorry that it feels too firm for you.

            This mattress is designed to provide a plush feel and great support, but comfort preferences vary between users so we understand if this mattress is not the right one for you.

            Adding a topper is an easy way to instantly add a plush layer of comfort to a too-firm mattress. We also offer a variety of other mattresses and we would be happy to help you choose one that better meets your comfort needs.

            Your satisfaction is important to us and we are always here to help. Reach out to us at: online@lucidmattress.com and we will work with you to find a solution or help facilitate a return to Home Depot.

            Thank you!
            Lucid. Beds for the Whole Family. lucid
              2 found this review helpful
              Bought plush but very hard mattress....
              Bought plush but very hard mattress.
              by
              Response from LucidAug 26, 2020
              Hey Kevin,

              We are sorry that this mattress feels hard to you.

              This mattress is designed to have a plush feel and great support, but comfort needs vary and we understand if this is not the right mattress for you.

              Adding a topper is a great way to instantly add a plush layer of comfort to a too-firm bed. We also offer a variety of other mattresses and we would be happy to help you choose one that better meets your needs.

              Please email us at: online@lucidmattress.com and we will gladly work with you to find a solution or help facilitate a return. Your satisfaction and comfort are very important to us.

              Thank you!
              Lucid. Beds for the Whole Family. lucid
              • Verified Purchase
              2 found this review helpful
              Very nice mattress, arrived early. This mattress is still pretty firm for a Plush
              Very nice mattress, arrived early. This mattress is still pretty firm for a Plush
              by
              • Verified Purchase
              • Recommended
              Showing 1-30 of 194 reviews

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