Hello Patricia and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Moen Attract with Magnetix 6-Spray 5.5 in Single Wall Mount Handheld Adjustable Shower Head was difficult to install due to the size of the goose neck pipe coming out of the wall. Our Product Specialists can provide technical/ warranty assistance if needed. Please call us at 1-800-289-6636. We are available Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).