Hello MARK and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Moen Banbury 4-piece bath accessory kit with the 24” towel bar, paper holder, towel ring, and robe hook did not meet your expectations. Moen continually evaluates the materials and our manufacturing processes to optimize product quality. Moen products are backed by the Moen Limited Lifetime Warranty to the original purchaser. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.