Bought the bathroom sink hardware more than a year ago, the hot water began leaking shortly after install i finally go around to questioning Moen about it. Without hardly a blink or a question they sent the part and gave me instructions to conduct the repair.
It was a juff ti fix it and all is great!
Thanks! Moen!
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Recommended
Customer review from moen.com
Oct 5, 2022
The Moen faucets were the perfect replacements for OEM faucets...
The Moen faucets were the perfect replacements for OEM faucets installed in our bathrooms 10 years ago.
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Verified Purchase
Oct 4, 2022
No warranty
These look nice when you get them, but don't expect moen to honor the warranty. I can't even get an answer from them, let alone any parts. The faucet has been leaking since new and I got new parts because I didn't realize that it had a warranty and now the drain finish is gone as well as the leak.
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Response from Moen Plus SupportOct 11, 2022
Hello Tazman100 and thank you for the feedback you posted on the Moen website. We would be glad to help you and show you we stand by our products. We have sent you an email so that we can get more information to assist you with your Moen Brantford Oil Rubbed Bronze Two-Handle High Arc Bathroom Faucet.
Customer review from moen.com
Sep 10, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Sep 10, 2022
The plumber who installed it was impressed with the quality....
The plumber who installed it was impressed with the quality. It has a nice weight to it and looks so much better than the picture online.
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Verified Purchase
Aug 27, 2022
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Verified Purchase
Jul 29, 2022
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Verified Purchase
Jul 27, 2022
Low flow!
Our faucets are in the master bath and my husbands is barely trickling out now and mine is half the pressure it was. These are only a couple of years old.
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Response from Moen Plus SupportJul 28, 2022
Hello Dani and thank you for the feedback you posted on the Moen website. We would be glad to help you and show you we stand by our products. We have sent you an email so that we can get more information to assist you with your Moen Brantford Brushed Nickel Two-Handle High Arc Bathroom Faucets.
Customer review from moen.com
Jul 6, 2022
The product proves, you get what you pay for. ...
The product proves, you get what you pay for. We decided to spend a little extra and are very happy with this Moen faucet. It feels like a high quality product and looks rich. The faucet spout sits a little higher from the sink and gives you comfortable room to do whatever under the faucet. Highly recommend.
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Verified Purchase
Jun 15, 2022
Simple and beautiful sink. Works great!...
Simple and beautiful sink. Works great!
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Verified Purchase
Jun 15, 2022
Nice looking faucet, very pleased with it....
Nice looking faucet, very pleased with it.
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Verified Purchase
Jun 10, 2022
Love this faucet
We purchased and installed this faucet four years ago. We use it in our master bathroom, so, it see frequent use daily. We have been very happy with it from day one - no problems at all. Moen has been my brand of choice for over thirty years for good reason.
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Recommended
Customer review from moen.com
Jun 8, 2022
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Verified Purchase
Jun 2, 2022
moen products and service
the phone service is the absolute worst. when you get thru they hang up on you if they can't figure out what part they don't have. Total rip-off.Do not buy moen anything.
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Response from Moen Plus SupportJun 6, 2022
Hello Jbtoobad and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you experienced with your attempt to contact our warranty center and your experience once you reached them. We are pleased to see that you have been working with our Product Specialists and that replacement parts have been ordered for you. We appreciate the opportunity to show you we stand behind our products.
Customer review from moen.com
May 20, 2022
by
Verified Purchase
May 19, 2022
You'll really get turned on with this great faucet. ...
You'll really get turned on with this great faucet. It's got the dependability you expect from Moen. Easy installation and so far the finish seems durable.
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Verified Purchase
May 13, 2022
Moen 1224 Cartridges: Absolute Garbage
This is the worst faucet I have ever had due to the problematic Moen 1224 cartridges. I think Moen is aware of the problem as they changed the cartridge style in later models of the same faucet. The cartridges are not only expensive, they never close that tight and leakproof in the first place. The gear of the cartridge that fits into the gear of the handle is plastic and very fragile and if not aligned properly can leak and/or break. Not a good design. I can't speak to the newer Brantford cartridge design, but single handle ceramic style cartridges are thought to be reliable and the 1224 is not. As much as I like two handles, I think I would go for a one handle, next faucet, as they don't make regular rubber washer faucets anymore as far as I can tell.
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Response from Moen Plus SupportMay 17, 2022
Hello Ella and thank you for the feedback you posted on the Moen website. We are very sorry to hear of the difficulty that you experienced with your showerhead included with your Moen Brantford Chrome Two-Handle High Arc Bathroom Faucet. What you described is not consistent with the quality we strive to provide. As the original purchaser of the Moen Brantford Chrome Two-Handle High Arc Bathroom Faucet, this product is covered under the Moen lifetime limited warranty. Our product specialists would be delighted to work with you to find a satisfactory warranty resolution.
Customer review from moen.com
Apr 27, 2022
Just as dewscribed. Easy to instally. Really good looking...
Just as dewscribed. Easy to instally. Really good looking
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Verified Purchase
Apr 19, 2022
Easy to install and beautiful faucet
Very easy to install and nice looking. Water runs smoothly. The only thing I didn't like was the little key device that is needed to unscrew the screen on the water spout. It doesn't work well and is hard to engage consistently with the vogs.
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Verified Purchase
Apr 1, 2022
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Verified Purchase
Mar 1, 2022
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Verified Purchase
Feb 10, 2022
I was able to easily replace our old fixtures. Love...
I was able to easily replace our old fixtures. Love the look of this faucet.
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Verified Purchase
Jan 18, 2022
This faucet is attractive and of good quality....
This faucet is attractive and of good quality.
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Dec 29, 2021
Hot faucet handle came off, just like Ronb's
Brantford bronze faucets came with our house, which is now 7 years old. Like the color and style but the faucet handles have become loose in several bathroom sinks. One hot water side handle fell off. There does not seem to be any way to tighten them or reattach the one that fell off. In all the houses we have owned in the past we've never had this problem.
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Response from Moen Plus SupportDec 31, 2021
Hello MariaD and thank you for the feedback you posted on the Moen website. We are sorry for the difficulty you are experiencing with your Moen Oil Rubbed Bronze Two-Handle High Arc Bathroom Faucet. What you are experiencing is not consistent with the quality we strive to provide. We have sent you an email to get more information so that we can work with you to find a satisfactory warranty resolution.
Customer review from moen.com
Dec 23, 2021
Looks beautiful in my bathroom and was easy to install....
Looks beautiful in my bathroom and was easy to install.
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Dec 17, 2021
Nice easy to put in great product...
Nice easy to put in great product
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Nov 28, 2021
Aerator requires special tool to remove. I hate it
Aerator requires special tool to remove. I hate it
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Response from Moen Plus SupportNov 30, 2021
Hello Jerry Seinfield, Thank you for your support of Moen products. We do appreciate the feedback you posted on Moen’s website, we regret the frustration you have experienced with your Moen Brantford Oil Rubbed Bronze Two-Handle High Arc Bathroom Faucet. The Aerator Kit (Includes Tool) is a Moen part no# 137401 and is available to order. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. If you need technical support or would like to further discuss replacement parts availability with a Moen product specialist, please don't hesitate to contact us directly at your earliest convenience.