Hello Jean and thank you for the feedback you posted on the Home Depot website regarding Moen Darcy Single Post Toilet Paper Holder with Press and Mark in Brushed Nickel model MY1509BN. This model has been thoughtfully designed and manufactured under strict quality guidelines for reliable performance, excellent value and is backed by our lifetime limited warranty to the original product purchaser. Slowly unrolling the paper may prevent the roll from sliding off the end. Please feel free to reach out to us if you need warranty support or have questions. We can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.