Hello HomeDepotCustomer and thank you for your feedback you posted on the Home Depot website. We are sorry to hear about your experience with your Moen Genta 18 in. Towel Bar in Chrome. What you described is not consistent with the quality we strive to provide. We would be glad to help you and show you we stand by our products. The Genta towel bar comes with a limited lifetime warranty to the original purchaser. Please contact us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.