Customer Reviews for MOEN Genta LX Pivoting Toilet Paper Holder in Matte Black
- Pivoting arm makes reloading paper easy
- Durable zinc construction
- Matching MOEN faucet and accessories available
Customer Reviews
Jul 6, 2023
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Jun 28, 2023
This toilet paper has a very nice weight to it and I kept it and the towel bar. They are NOT lightweight aluminum/plastic or cheap materiel. I bought matte black and I love it! Bathroom isn’t complete yet; I’ll post pictures soon.
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Jun 8, 2023
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May 8, 2023
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Apr 26, 2023
For the cost this line seems flimsy bars do not...
For the cost this line seems flimsy bars do not set as well As other Moen holders. There is more movement and the seems are very visible.
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Response from Moen Plus SupportApr 29, 2023
Hello DOMINIC and thank you for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are happy to have the opportunity to hear your opinion. We are sorry that the Moen Genta LX Pivoting Toilet Paper Holder in Brushed Nickel did not meet your expectations. As the original purchaser of the Moen Genta LX Pivoting Toilet Paper Holder in Brushed Nickel, you can contact Moen directly to review your concerns. Moen product specialists would be happy to work with you to find a satisfactory warranty resolution. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Apr 12, 2023
Yes. Worked perfectly...
Yes. Worked perfectly
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Mar 30, 2023
Just awful
I should have read the other low-star reviews because they are accurate. This holder doesn't stay connected. It constantly comes loose and the toilet paper roll flies off the holder. Major design flaw. One of these days I will replace it with a different product.
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Response from Moen Plus SupportApr 3, 2023
Hello and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Genta LX Pivoting Toilet Paper Holder in Chrome did not meet your expectations. The product should not be loose when properly installed. As the original purchaser of the BH3808CH, you can contact Moen directly under the product lifetime limited warranty. Our product specialists would be happy to troubleshoot the issue and work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).
Mar 23, 2023
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Mar 15, 2023
Beautiful and elegant toilet holder. It is so simple to...
Beautiful and elegant toilet holder. It is so simple to replace the toilet paper with nothing to take off! It is also very easy to install!
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Mar 15, 2023
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Mar 1, 2023
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Feb 22, 2023
One touch roll change and a classy look - the...
One touch roll change and a classy look - the best. I bought for my son's house, too.
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Feb 22, 2023
We installed these in our guest bath during a remodel...
We installed these in our guest bath during a remodel and are going to use them in our main bath remodel too. Nice, sleek design will go well with most any decor.
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Feb 8, 2023
I am a designer, easy to assemble...
I am a designer, easy to assemble
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Jan 11, 2023
Very contemporary streamlined design & perfect for almost any bathroom...
Very contemporary streamlined design & perfect for almost any bathroom style.
The ‘lift up’ function to replace rolls is terrific & the unit can easily accommodate
large tissue rolls. Easy to wipe off/clean as there are no swirls or indentations
in the design. Perfect for what I wanted…...
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Jan 1, 2023
So Noisy!
I never thought I would hate a Toilet Paper holder so much. Sure it looks nice, but it is a terrible design. Pulling the paper makes a horrible noise since the bar is not smooth but rough, and it makes a loud gangling sound since the paper roll catches and the latch giggles. Not a pleasant experience when you are trying to use the facilities and everyone e can hear you pull the toilet paper. This was not worth the amount I paid for these.
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Response from Moen Plus SupportJan 5, 2023
Hello JZielin and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Genta LX Pivoting Toilet Paper Holder in Brushed Nickel did not meet your expectations. Our product specialists would be happy to troubleshoot the issue you have described. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).
Dec 25, 2022
Great product and easy to refill the TP roll. Very...
Great product and easy to refill the TP roll. Very sleek
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Dec 22, 2022
Works great/ very easy to change to a new roll....
Works great/ very easy to change to a new roll. I would recommend it.
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Dec 7, 2022
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Dec 7, 2022
Easy to install, works simply and intuitively, exactly what we...
Easy to install, works simply and intuitively, exactly what we were looking for.
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Nov 30, 2022
Nice looking - polished look.
Looks very nice. This is the quality you expect at this price point. Works fine.
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Nov 29, 2022
Nice Modern Design
Always great quality from Moen. Always recommend to my clients
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Nov 23, 2022
Simple, minimal, and easy to change the tp. Great!...
Simple, minimal, and easy to change the tp. Great!
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Nov 16, 2022
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Nov 16, 2022
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Nov 10, 2022
Great product
Well made and nice brushed nickel finish. Looks great in our newly renovated bathroom.
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Nov 1, 2022
poor quality control
Factory imperfection in the brushed nickel. Noticed after installing . Of course the blemish/scrape is on the visible part. Called home depot to send me out a new one but said i would i have to buy a new one first. i have company coming over this week and it Took longer than expected for the first one to arrive . Highly disappointed. Seems as if everything from home depot is turninh into below builders grade quality. Cant even get a toilet paper holder sent correctly.
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Response from Moen Plus SupportNov 2, 2022
Hello shouldvewenttolowes and thank you for the feedback you posted on the Home Depot website. We are very sorry to hear of the finish issue that you experienced with your Moen Genta LX Pivoting Toilet Paper Holder in Brushed Nickel. What you described is not consistent with the quality we strive to provide. As the original purchaser of the Moen Genta LX Pivoting Toilet Paper Holder in Brushed Nickel, this product is covered under the Moen lifetime limited warranty. Our product specialists would be delighted to work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Sep 17, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Sep 2, 2022
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Aug 26, 2022
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Price:
$32.79
