This is a sleek shower set. Easy to install(per the plumber) and looks and feels great. It's simple and modern and will last us decades. Should anything go wrong(drip leak), you can easily change out the internal cartridge. Moen customer service is also top notch should you have any questions or needs parts.
Product was defective. Brass valve body was so poorly cast that pipe inlets were so out of round ...
September 17, 2018
Product was defective. Brass valve body was so poorly cast that pipe inlets were so out of round there was no way a pipe could be inserted.
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Response from MoenOctober 5, 2018
Hello CasaHeil and thank you for your feedback on Home Depot’s website for your Moen Brass Rough-In Posi-Temp Pressure-Balancing Cycling Tub and Shower Valve - 1/2 in. CC Connection being defective. What you experienced is not consistent with the quality we strive to provide. You can contact Moen directly under the products Lifetime Limited warranty, Moen’s Consumer Services department is here to provide assistance and we would be delighted to work with you to address the issue you described. Please feel free to call us at 800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Monday through Friday Eastern Time or complete the form at http://www.moen.com/consumer-support/contact-us.
The reason I give this valve 5 stars is due to many years of experience installing them for my customers. It's reliable, easy to use, and comes with a limited lifetime warranty. If the cartridge fails, Moen will send you a completely new cartridge at no charge. How cool is that? This valve has exceeded my expectations. In fact, I just completed a product review regarding this shower valve here: http://www.legendaryhs.com/moen-positemp-shower-valve-review-licensed-plumber/
The total experience was great, from speaking to customer service in finding the right valve to receiving it within a couple days, even before it was to arrive. Furthermore, we know from experience that Moen carries a reliable product that delivers years of service. Moen stands behind their products so it something were to go wrong, they will make it right; although we have never had this problem. Once we received the valve it was soldered efficiently and quickly. The value comes with a scald free security that water can't be turned on to hot. The mechanics of the value bring smooth operation that one can place the knob/handle in the exact spot for consistency of comfortable and relaxing shower that bring vitality in the morning and relaxation for the evening.
Pros: Reliable, Easy to Install, Good Instructions, No Leaks
This brass valve maintains temperature of water even when someone else in the house flushes the toilet. The instructions for installation are clear and there are videos available on U-Tube that can also be helpful. The one I bought has fittings for soldering brass piping to the ports. You can also get it with threaded fittings or barbed for direct connection with the modern PEX type piping. Ask your plumber which one would be best for you before you buy. My plumber used the copper piping to make a secure mounting before connecting the PEX pipes. Follow the instructions to flush the lines after installation to save the cartridge.
The handle does not fit properly and looks horrible, even though we followed Moen's specifications. To make it fit we would have to rip out our completed tile job.
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Response from MoenJanuary 15, 2021
Hello Portlandinstall and thank you for your feedback on Home Depot’s website for Moen Kingsley Posi-Temp Single-Handle 1-Spray Shower Faucet Trim Kit in Chrome (Valve Not Included). We do appreciate your business and we regret our product did not meet your expectations. In the future, you may find it helpful to contact us for product/parts information prior to purchase. We would be able to verify kits needed for your project and make product recommendations best suited for your situation. Do not hesitate to call us at 1-800-289-6636; our business hours are 9:00 a.m. - 5:30 p.m. EST Monday through Friday. We are here to provide support and ensure you will be satisfied with your Moen product.
although i did not have this particular device installed, the...
December 22, 2020