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Customer Reviews for MOEN Monticello Stem Extension Kit, Monticello 2-Handle Tub/Shower, Quantity 2

Internet #202998790

Model #97344

  • Compatible with 2 handle tub/shower faucets
  • Works with a variety of décor styles
  • Durably constructed

Customer Reviews

  • 3.7
    out of 14 reviews
  • 86% recommend this product
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Showing 1-10 of 14 reviews
The product came with no instructions, and it was not at all obvious how to install it. I ended ...
The product came with no instructions, and it was not at all obvious how to install it. I ended up just throwing it out. I solved my problem by simply installing two washers inside the handle so that it properly engaged with the old stem.
by Gary1
Response from MoenDec 10, 2020
Hello Gary1 and thank you for the feedback you posted on the Home Depot website. We are sorry to hear the difficulty you experienced with installing the Moen Monticello Stem Extension Kit, Monticello 2-Handle Tub/Shower, Quantity 2. Moen’s product specialists are available for technical, repair, installation and warranty and assistance. Feel free to call us at 1-800-289-6636; we are available Monday through Friday from 9:00 am – 5:30 pm Eastern Time. Moen
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by Gregory
Product was as expected and worked great.
Product was as expected and worked great.
by jackpeg
product was good but service was not
product was good but service was not
by Ray
Response from MoenSep 27, 2019
Hello Ray and thank you for the feedback you posted on the Home Depot website regarding the Moen Monticello Stem Extension Kit. Our Product Specialists are available for further technical/warranty assistance if ever needed in the future. We can be reached at 1-800-289-6636 Monday through Friday from 8:00 am – 7:00 pm Eastern Time. If you aren’t able to reach us by phone, you can also reach out via email from the Moen website under Service Tab – Contact Us.
Poor quality pieces that came in the kit were to...
Poor quality pieces that came in the kit were to small and the threads were not the rise.
by David
Response from MoenAug 24, 2019
Hello David and thank you for the feedback you posted on the Home Depot website regarding the Moen Monticello Stem Extension Kit. We are sorry to hear that this kit didn’t work for your application. Our specially trained Product Specialists are available for further pre-purchase and technical/warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
They were way to small for what I needed....
They were way to small for what I needed.
by Brandon
Response from MoenJul 2, 2018
Hello Brandon and thank you so much for your feedback on Home Depot’s website. You may contact Moen directly for assistance our Product Specialists will troubleshoot any issue you are experiencing and will work with you to find a satisfactory resolution. Please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Monday through Thursday, 9:00 a.m.-4:30 p.m. Friday Eastern Time or complete the form at http://www.moen.com/consumer-support/contact-us.
Just what was needed to fix the shower....
Just what was needed to fix the shower.
by Tom
I was so happy to find this kit since one of our stem extensions was broken. After easy installa...
I was so happy to find this kit since one of our stem extensions was broken. After easy installation it works as it should.
by AS
We had to go to a different store to get...
We had to go to a different store to get the right size
by HomeDepotCustomer
Showing 1-10 of 14 reviews