Hello mkg and thank you for the feedback you posted on the Moen website. We are sorry to hear that the Moen Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Dock in Spot Resist Brushed Nickel, model N207C0SRN, did not meet your expectations. The Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Dock in Spot Resist Brushed Nickel has a water saving maximum flow rate of 1.75 gallons per minute at 80 PSI. Nebia by Moen offers a superior shower experience through atomization, the process of breaking down water drops into precise patterns of tiny droplets. While the atomized drops of water are small in size, they work harder to get you clean, helping to effectively rinse shampoo out of even the thickest of hair. For the best full coverage experience, use the Nebia by Moen handshower like a body spray and install it at hip or torso height, 8” to the left or right of the bracket. We are sorry to hear that the atomization process did not work well for your family. Moen is always looking for ways to provide better products and services to our customers. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8 am through 7 pm Eastern Time.