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Customer Reviews for MOEN Spa Shower 1-Spray 8 in. Dual Wall Mount Fixed and Handheld Shower Head with Magnetic Dock in Spot Resist Brushed Nickel

Internet #311952113

Model #N207C0SRN

Store SKU #1005309656

  • Showering reimagined: atomized water creates blissful spa shower
  • Delivers an exceptionally effective shower while conserving water
  • For optimal experience, install in a fully-enclosed shower

Customer Reviews

  • 3.3
    out of 198 reviews
  • 57% recommend this product
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Showing 1-30 of 198 reviews
Waste of Money
I could not be more disappointed with this product. The water flow is dismal at best. While the hand held wand is clever, the less than efficient water flow does not balance it out. Uninstalling as I write this and will be returning ASAP.
by
Response from Moen Plus SupportJun 2, 2022
Hello unhappycamper and thank you for the feedback you posted on the Home Depot website. We are sorry to hear about your experience with your MOEN Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Remote Dock in Matte Black @ The Home Depot. What you described is not consistent with the quality we strive to provide. We would be glad to help you and show you we stand by our products. Please contact us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
    • Recommended
    1 found this review helpful
    The hose looked very cheap and flimsy to such a...
    The hose looked very cheap and flimsy to such a cool and high end shower head. It looked like it was a silver spray paint.
    by
    Response from Moen Plus SupportMay 13, 2022
    Hello Doat and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Nebia by Moen 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Dock in Chrome and White did not meet your expectations. Nebia by Moen has been thoughtfully designed, manufactured under strict quality guidelines to provide you with years of dependable service and is backed by Moen’s lifetime limited warranty to the original product purchaser. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
    • Verified Purchase
    1 found this review helpful
    It does what it says. Works as expected.
    I was not sure if I wanted to re-plumb my shower for a true rain showerhead that comes out of the ceiling. I am glad I did not. Maybe rain showerheads are nice some of the time but not as your only showerhead. This showerhead does atomize the water which makes a nice misty shower. If you have a smaller enclosed shower then it will hold the heat in and be perfect, as the water is hot on your head and warms your whole body nicely. If you have a larger shower space, then you have hot water on your head and the lower water is cold so you really have to stand under it to get a nice, warm shower. That's where this style fails (in my opinion) because you can't put shampoo in your hair without stepping out from under it. So you're all in or all out during the shower. Luckily this installed to a standard "out-of-the-wall" connection so I'm uninstalling and putting a standard angled showerhead so I can stand in the warm water while I shampoo my hair. Handheld attachment is great! I leave the handheld "ON" while showering to add warm water to my lower body and it helps rinse soap nicely from torso and legs. The handheld's magnet base attached perfectly to my granite using the included double-stick. I assume anyone having difficulty with that didn't clean the surface before attaching the base. This would be perfect if used in combination with a normal showerhead, but not as a substitute. You'll either love it or hate it. But easy to replace if your partner hates it...
    by
    Response from Moen Plus SupportApr 21, 2022
    Hello MyNewShowerHead and thank you for the feedback you posted on the Moen website. We are sorry to hear that the Nebia by Moen rainshower/handshower combo unit did not meet your expectations. We are pleased to see that you have worked with our Moen Plus support team and have located a new Moen handshower with Magnetix for your home. We are sending you an email to confirm that you are pleased with the new product.
      Very good quality and easy to install...
      Very good quality and easy to install
      by
      • Verified Purchase
      Misty
      I was so excited to get this shower. Had it installed and it feels like I’m standing beside Niagara Falls and just getting mist hitting me. Not sure how it actually rinses all the shampoo and conditioner from my head. Also the magnetic pod fell off. I had bought a second one for a different placement when I wanted but that one has fallen off as well. I do not want to permanently affix it to my tile
      by
      Response from Moen Plus Support Feb 4, 2022
      Hello Alocin and thank you for posting feedback on moen.com. We’re sorry to learn the Nebia Matte Black Two-Function 7.9" Diameter Spray Head Standard With Handshower did not quite meet your expectations. Nebia by Moen offers a superior shower experience through atomization, the process of breaking down water drops into precise patterns of tiny droplets. While the atomized drops of water are small in size, they work harder to get you clean, helping to effectively rinse shampoo out of even the thickest of hair. Additionally, we suggest using standard household cleaners to prep the smooth, dry surface where the hand-held shower holder is being attached. Moen does back this unit with a lifetime limited warranty for replacement parts and will be happy to send new adhesive. An email has been sent to gather information.
        dissatisfied
        This is not a shower head but a misty spray that comes down. no way to adj. the head or the hand held nozzle. It sprays a light mist down and is not a good product.
        by
        Response from Moen Plus SupportDec 21, 2021
        Hello Paul Sanders and thank you for the feedback you posted on the Home Depot website regarding the Moen Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Remote Dock in Matte Black. The Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Remote Dock in Matte Black use atomization to break down large water drops into precise patterns of tiny droplets. A 17” adjustable sliding arm allows users to move the rainshower up or down based on their height, as well as water warmth and body coverage preferences. For the best full coverage experience, use the Nebia by Moen handshower like a body spray and install it at hip or torso height, 8” to the left or right of the bracket. We are sorry that the Moen Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Remote Dock in Matte Black did not meet your expectations. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
        • Verified Purchase
        1 found this review helpful
        Shower head has one spray which is a mist rather...
        Shower head has one spray which is a mist rather than a full on spray for rinsing. The handheld piece has two spray holes but they are 3-1/2 inches apart making it difficult to rinse your arms and legs with much success. I’m hoping these two pieces can be changed out.
        by
        Response from Moen Plus SupportDec 7, 2021
        Hello Bubs and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Dock in Spot Resist Brushed Nickel did not meet your expectations. Nebia by Moen offers a superior shower experience through atomization, the process of breaking down water drops into precise patterns of tiny droplets. While the atomized drops of water are small in size, they work harder to get you clean, helping to effectively rinse shampoo out of even the thickest of hair. For the best full coverage experience, use the Nebia by Moen handshower like a body spray and install it at hip or torso height, 8” to the left or right of the bracket. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
          by
            Wanted to love it
            Easy to install. Love the look. But...the spray is just to much of a mist. I have to lower it so that it is 1in from the top of my head for the water to feel hot.Hand held is not powerful enough to spray longer hair down the wall of the shower.Save ur $ .
            by
            Response from Moen Plus SupportOct 2, 2021
            Hello Destinyave and thank you for the feedback you posted on the Home Depot website regarding the Moen Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Dock in Spot Resist Brushed Nickel. The Moen Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Dock in Spot Resist Brushed Nickel has a water saving maximum flow rate of 1.75 gallons per minute at 60 PSI. A 17” adjustable sliding arm allows users to move the rainshower up or down based on their height, as well as water warmth and body coverage preferences. For the best full coverage experience, use the Nebia by Moen handshower like a body spray and install it at hip or torso height, 8” to the left or right of the bracket. We are sorry that the Moen Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Dock in Spot Resist Brushed Nickel did not meet your expectations. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
              by
                Not able to adjust the temperature hot enough.
                This has a spa look, which is why I purchased it. However the water is such a fine mist that even with the handle on the faucet turned all the way to hot, it just has a lukewarm feel. My husband does not like it at all.
                by
                Response from Moen Plus SupportJul 26, 2021
                Hello mkg and thank you for the feedback you posted on the Moen website. We are sorry to hear that the Moen Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Dock in Spot Resist Brushed Nickel, model N207C0SRN, did not meet your expectations. The Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Dock in Spot Resist Brushed Nickel has a water saving maximum flow rate of 1.75 gallons per minute at 80 PSI. Nebia by Moen offers a superior shower experience through atomization, the process of breaking down water drops into precise patterns of tiny droplets. While the atomized drops of water are small in size, they work harder to get you clean, helping to effectively rinse shampoo out of even the thickest of hair. For the best full coverage experience, use the Nebia by Moen handshower like a body spray and install it at hip or torso height, 8” to the left or right of the bracket. We are sorry to hear that the atomization process did not work well for your family. Moen is always looking for ways to provide better products and services to our customers. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8 am through 7 pm Eastern Time. Moen
                  1 found this review helpful
                  The hand held piece does not work after 1 month...
                  The hand held piece does not work after 1 month of use.
                  by
                  Response from Moen Plus SupportJul 21, 2021
                  Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the handshower included with the Moen Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Remote Dock in Chrome and White no longer works after one month of installation. What you experienced is not consistent with the quality we strive to provide. As the original purchaser of the Moen Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Remote Dock in Chrome and White, you can contact Moen directly under the product lifetime limited warranty. Our product specialists would be happy to work with you to troubleshoot this issue and to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
                  • Verified Purchase
                  Install video makes install appear easy, but I ended up...
                  Install video makes install appear easy, but I ended up having to hire a professional. Otherwise, I love this purchase.
                  by
                  • Verified Purchase
                  Inefficient for purpose of showering
                  While I know some shower heads are more luxurious than others (additional spray settings, dual attachments, etc.), I thought all shower heads were at least capable of rinsing soap off of the skin and hair. However, this MOEN shower head could NOT meet that fundamental (and pretty darn important) expectation. Yes-- this product is aesthetically pleasing but it's truly useless. Due to the impractical (and fixed) way that it sprays the water, you will need to stand in the shower much longer than usual in order to rinse off any product from your hair and body. Additionally, it irritates skin and tangles up hair of any length! You'll have to comb out your hair for a very long time and you'll still notice a ton of frizz once it's dry. Anyway, don't buy this product.
                  by
                  Response from MoenJul 10, 2021
                  Hello OliveM312 and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Nebia by Moen 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Dock in Spot Resist Brushed Nickel did not meet your expectations. Nebia by Moen offers a superior shower experience through atomization, the process of breaking down water drops into precise patterns of tiny droplets. While the atomized drops of water are small in size, they work harder to get you clean, helping to effectively rinse shampoo out of even the thickest of hair. For the best full coverage experience, use the Nebia by Moen handshower like a body spray and install it at hip or torso height, 8” to the left or right of the bracket. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
                    2 found this review helpful
                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
                    by
                    • Verified Purchase
                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
                    by
                    • Verified Purchase
                    Ethical Showering
                    We live in a place where it’s important to conserve water. This works!
                    by
                      • Recommended
                      I'm still getting used to the spray pattern. The...
                      I'm still getting used to the spray pattern. The adjustability is nice since you need the shower head as close to you as you can get it so it doesn't get cold.
                      by
                      Response from MoenMay 20, 2021
                      Hello RITA and thank you for the feedback you posted on the Home Depot website. The Moen Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Remote Dock in Matte Black comes with a 17” adjustable sliding arm that allows users to move the rainshower up or down based on their height as well as water warmth and body coverage preferences. We hope you will continue to enjoy your new Moen Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Remote Dock in Matte Black. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time. Moen
                      • Verified Purchase
                      1 found this review helpful
                      The spray is like a mist, I was always cold in the shower. Then the entire thing feel off the wal...
                      The spray is like a mist, I was always cold in the shower. Then the entire thing feel off the wall while I was showing
                      by
                      Response from MoenMay 18, 2021
                      Hello HomeDepotCustomer and thank you so much for the feedback you posted on the Home Depot website for the Nebia 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Remote Dock in Chrome and White. We do appreciate your business and we regret our product did not meet your expectations. The water heater requirement is at least 115 degree. Should you require warranty assistance for this or any other Moen product you purchased, please call us at 1-800-289-6636. We are available Monday through Friday from 9:00 am – 5:30 pm Eastern Time. Moen
                        1 found this review helpful
                        Great shower, broken wand after 3 uses.
                        Purchased the Nebia by Moen, received in a matter of days, takes only minutes to install. It really is a unique style of shower, different but nice. If it truly saves on water then it will pay for itself over time and that makes the cost worth it. I am writing this review as a warning and hopefully a design improvement in the future. After only three uses of the hand wand it completely broke and now has water spraying out from the handle. I will not understand the use of plastic as an on off switch for an item that is intended to be used every day. The mechanism should have been made of stainless or aluminum to give it more durability. The shower itself is very easy to install. My gripe now would be when you have to make repairs because something breaks. The button to release the hoses should be located on the side so you dont have to completely remove the whole unit from the wall and then have to replace all the 3M adhesive in order to reinstall the main unit. Simple design fix there as well as the hookups for the hoses are cylindrical and could have been rotated 90 degrees to access the release buttons from the side. Anyways be forewarned the wand and shower head are plastic. For an item of this value you would think they would have at least put metal on the moving parts for durability.
                        by
                        Response from Moen Consumer ServicesMay 12, 2021
                        Hello DBCougar and thank you for the feedback you posted on the Moen website regarding the Moen Nebia Two-Function 7.9” Diameter Spry Head with Hand Shower. We are sorry to hear that the wand has broken. Our records do show that you called in and we have sent parts out to you under warranty at no charge. Our Product Specialists are available for technical and warranty assistance by reaching out again to Our Consumer Services Contact Center if ever needed in the future.
                          • Recommended
                          Rating provided by a verified purchaser...
                          Rating provided by a verified purchaser
                          by
                          Response from MoenMay 6, 2021
                          Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website regarding the Moen Nebia 1-Spray Dual Shower Head and Hand Held Shower Head. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 9:00 am – 5:30 pm Eastern Time. Moen
                          • Verified Purchase
                          The length between the shower head supposed to be 29...
                          The length between the shower head supposed to be 29 and the Nebraska was 25
                          by
                          Response from MoenApr 19, 2021
                          Hello Naromie and thank you for the feedback you posted on the Home Depot website regarding the Moen Nebia Dual Shower Head and Hand Held Shower Head with Magnetic Dock. We are sorry to hear that the length of the shower head wasn’t what you expected. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 9:00 am – 5:30 pm Eastern Time. Moen
                          • Verified Purchase
                          The installation was as easy as video shows. The shower...
                          The installation was as easy as video shows. The shower experience is ten star. After having for a while the durability of the tape used in installation worries me. I will wait to add this to second shower
                          by
                          • Verified Purchase
                          Most disappointing Moen product
                          I have renovated several properties and always used Moen products. This Nebia shower system is totally disappointing! It does not sit flat against the wall no matter how you install it. The adhesive on the base for the magnetic wand does not support the weight of the hand held wand, so I had the use the screw system. (if I want to get rid of this system now I would have holes in my brand new shower wall! The fact that there is no way to shut off the overhead shower and just use the hand wand is a very poor design. I would not recommend anyone purchase this Moen product!
                          by
                          Response from Moen Consumer ServicesApr 13, 2021
                          Hello Bill in Amherstburg and thank you for the feedback you posted on the Moen website for your Nebia By Moen™ Chrome/White Two-Function 7.9" Diameter Spray Head Standard With Handshower. The issues described in your review concerning the installation would have been best handled under Moen’s Lifetime Limited warranty. As the original purchaser of the Nebia by Moen, you can contact Moen directly under the product’s Lifetime Limited Warranty. We would have been happy to help you, please feel free to call us at 800-289-6636. We are here to provide support and ensure you will be satisfied with your Moen product.
                            Terrific Spa Shower Experience with Nibea by Moen
                            I just installed the yesterday. This is the best shower experience. I didn’t find it difficult to install and the other comments about not a lot of water and “cold” water is not what I experienced. This is the best - all with using less water!
                            by
                              • Recommended
                              There is only one setting. It does not come out...
                              There is only one setting. It does not come out solid, it’s a must/spray like it says. The spray comes out hard, sharp. The wand has two holes and it sprays while the top part is on. It does not work well in small showers. It does go in and remove very easily.
                              by
                              Response from MoenApr 13, 2021
                              Hello Moen and thank you for the feedback you posted on the Home Depot website regarding the Moen 1 Spray 8 inch Dual Shower Head and Hand Held Shower Head with Magnetix Dock. We are sorry to hear that the type of spray pattern isn’t what you expected. Our Product Specialists are available for further technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 9:00 am – 5:30 pm Eastern Time. Moen
                              • Verified Purchase
                              Rating provided by a verified purchaser...
                              Rating provided by a verified purchaser
                              by
                              • Verified Purchase
                              slow down and have ME time
                              I love this shower head. I wasn't sure I would, because i've read reviews about the mist spray being cold, and not having enough water to, example, wash soap out of my hair. I have very fine, but a TON of hair to wash. The minute i step in the shower now, i feel wrapped in heat. I really like the adjustable head, and i pull it down so i can stand directly under it. This drenches me immediately. Ithink one of the best things is when i wash my face. i think the mist helps clean my pores really well. I need to buy a couple more magnetic holders so i can add one above and one below to help with the wash. I highly recommend this product. it may not be as fast to shower, but the minute you get in to out, you feel like you're at a spa.
                              by
                                • Recommended
                                by
                                • Verified Purchase
                                I love my Nebia shower. It is a different experience...
                                I love my Nebia shower. It is a different experience and took a few showers to get used to, but I thoroughly love it! The micro sized shower beads of water are refreshing and relaxing, and the steam makes your shower like a mini sauna. I use the hand wand to spray while showering as the gentle spray is relaxing on my back. The Nebia exceeded my expectations!
                                by
                                • Verified Purchase
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