Thank you JEFF so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Nebia by Moen 1-Spray 8 in. Dual Shower Head and Handheld Shower Head with Magnetic Remote Dock in Chrome and White produces atomized drops of water. While the atomized drops of water are small in size, they are mighty! Each water drop works harder to get you clean, helping to effectively rinse shampoo out of even the thickest of hair. Smaller droplets cool off faster than larger ones, but we've custom-designed Nebia by Moen spray nozzles themselves, as well as their special arrangement to ensure thermal comfort for our users. The docked hand shower also provides additional warmth. For best full coverage experience, we recommend installing the magnetic dock with hand shower at hip or torso height. For proper troubleshooting, please contact Moen’s warranty center at 800-289-6636. Our business hours are 9:00 a.m. - 5:30 p.m. Monday through Friday Eastern Time.